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January 2024 by David Garcia
Horrible customer service from Management & cashiers where their responsibly is to help you kindly with issues that come from the company. Here at Northridge, management is really unprofessional & does not help you with situations that were caused from there own stores. You tell them to do their job calling customer support & they get angry because it’s something they don’t want to deal with. Their cashiers are horrible where even bother to ask or check if you have an account with them or even both bother to greet or farewell you. Other than that the other employees do a great job
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November 2023 by helia a
My package was delivered by email two days ago and I called Hollister yesterday and said that my package did not reach me. They said that I should call them again tomorrow and I called them again today and they told me again that I should call them again tomorrow. Why does no one care?
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October 2023 by Theo “ahacool5” Kim
Surfing theme clothing storeI noticed that there was a clearance sales section.I bought many things with a great price.I was so satisfied.
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January 2023 by Juan Azcarate
Awesome clothes selection at great prices
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January 2023 by Jessica Vazquez
Workers did not greet; they would not give me a refund nor store credit for something that was still within the policy. No hospitality nor people skills from the girls at this location.
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January 2023 by Brian Mclaughlin
Great selection
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December 2022 by Alexandria L.
I went here the other day to purchase some items and their customer service was lacking. The cashiers are not the nicest. Bunch of Gen-Zers with no customer service skills or politeness. Barely doing any work anyway and they have the worst attitudes. I will not be going back to this location I’d rather shop online to be honest.
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December 2022 by Peter X.
My wife and I stopped by here because she wanted to get some sweat pants. When we walked inside, a worker greeted us and asked if we needed any help. We didn't because my wife knew where the sweat pants were at. She found the ones she like and then went to go try it on in the dressing room. During that time, I was browsing in the men's area and looked at their styles I usually don't shop at Hollister so I didn't see anything I like. My wife liked the sweat pants so she decided to purchase them. The girl working the cashier was very nice to us during the transaction. The store is nicely organized and the customer service is great here.
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December 2022 by Moe Sapiro
Great staff.. cashier very courteous
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July 2022 by Elsa C.
The worst customer service EVER! The girl working on register didn't even try to help or be sympathetic. We didn't give her a hard time at all my sister just asked her kindly once if we could do something to get her refund back on the credit card used, but the girl refused. We had the tags still on the item, receipts, and the card used yet she denied us and her manager did nothing to even try to help us. And as a retail worker myself I find that ridiculous because whenever customers are nice and ASK NICELY, despite their return being slightly over the thirty days, I try to help and override the system to get their money back or see what else is possible. They did NOT do that and it's very irritating. And it didn't help that the girl was condescending and lacked empathy. I would rate this store less than one star but it isn't possible , unfortunately. EDIT: I forgot to mention that when we walked in BOTH women were in a conversation at the register and acted as if WE intruded, which didn't help us feel welcome or helped.
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September 2021 by Ryan P.
My wife and I had an excellent experience at this Hollister today. All the staff were very nice and informative. My wife was looking for a certain dress and none of the other Hollister's that we went to had it. This Hollister had everything and more that my wife wanted.
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June 2021 by N C.
If I could give a negative review for this place, I would! The Hollister at the Northridge mall was by far my worst experience at any store. The manager does not know anything about customer service. She was rude and did not seem knowledgeable about things around the store. Quite frankly, I'm surprised that they even hired her.
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May 2021 by Noami W.
I came into the store about a week ago to make an exchange. The employees were very nice and welcoming. Each of them asked me if I was doing alright and needed any help. Two employees named Angel and Kayla were very helpful with picking out a pair of jeans. There's so many it is hard to pick. At the cash register I had the pleasure of meeting Jocelyn. She was very sweet and genuine towards me. I am definitely going to return back to this location.
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May 2021 by Lance Mendoza
I wasn't able to find a size of a shirt I wanted, but the staff were friendly and engaging.
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May 2021 by Miranda Gomez
Always come here they recognize me. They all are so nice and polite I take my dog and they are always petting him and he loves them to. Have been coming here for 2 years.
