Hollister Co. is a surfing theme clothing store known for its fresh and unique selection. The store is nicely organized and features a huge clearance sales section where customers can buy many things at a cheap and great price, leaving them satisfied. Customer service is frequently highlighted as great and amazing. Staff members, including managers and cashiers, are described as very nice, with teams that go above and beyond to help customers pick out what they need and what looks good. Workers greet customers upon entry and offer assistance. However, a significant and consistent drawback is the checkout situation. Checkout lines are often very long, described as 25 people deep and snaking through the store, leading to waits of around 20 minutes to complete a purchase. While the cashiers themselves are not blamed, the process is considered broken. Despite this issue, the store remains a recommended destination for its selection, prices, and service, though customers should expect a potential wait at checkout.
