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July 2024 by Irrapture x
Can honestly say this is the worst Gamestop to go to. The employees don't really know what pre-orders they have and I had to insist they check their computer to see that the amiibo I'm asking to pre-order is indeed y'know... available to pre-order. The employee Luis certainly didn't think so but he made sure to keep pressuring me to renew my Pro membership. And not just the kind where they ask because they have to in order to keep their jobs. After I said no, he kept badgering me about it for a whole other minute, interrupting anything I said.
Also when they hand you back whatever product you're buying whether it's a video game or a collectible, enjoy them essentially slamming it onto the desk to hand it back to you. As well as brutally putting the pre-owned game you're buying into its case and getting marks on it. It's convenient to come here sometimes but I don't know why I bother anymore.
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July 2024 by Allison Samantha
I have never felt such a sexist demeaning response from any GameStop as much as I have in this one. I’m aware that my pro membership is expired and I will be keeping it that way but this location will not take no for an answer, so as the employee continues to interrupt me as I say “absolutely not” to which they say ok and then continue their speech makes me not want to set foot in the store ever again. I dread checking out at this point. As a former employee I know how this company works and the employees are not there to help you but salesmen meant to upsell as much as possible. My membership is under my name and I’m speaking yet the employees continuously address my male partner rather than listening to me. They do not know what they have up for pre-order at any given time to the point where I ask an employee (Luis, it says on the receipt) to preorder an amiibo he says no they don’t have it and that I’m wrong except moments later he finds it, doesn’t apologize of course though. Finally the same employee proceeds to take the plush I’m buying and puts it on something dirty to remove the security tag so it’s now stained when I just checked it over to make sure it was clean. The employees claim this location is so much better than other nearby locations but it’s not, and it’s because of things like this that I will always prefer shipping online (and not from GameStop).
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June 2024 by Irving A
Came in to buy my kids a couple games as a reward for their academic achievements. We ended up picking two game and went to check out. I was help by BRETT on May 31, 2024 @ 8:00pm. He scan my games and like all employees try to upsale me on memberships and credit cards which I decline both time. After checking out I thankfully check my receipt and saw that he automatically charge himself two game warranties which I was never ask for. After asking for my refund BRETT decides to rip my original receipt. After asking for my original receipt of purchase for my two games. He try to tell me that he couldn’t give me a receipt and that the original purchase wasn’t in the system. I insisted I needed my receipt for my purchases he then suggested for me to now return my games and he can repurchase . Which was another 5 minute delay as he was struggling with the system. This could have been prevented if the employee would have just done his job the right way. Instead of trying to upsale and make unwanted purchase a customer never agrees on. Honestly thanks to BRETT I will not be shopping at this game stop for a long time.
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February 2024 by Angy G.
This GameStop is clean and well organized but it could have a little more.
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January 2024 by Faith H.
this GameStop is straight fucking ass. I literally bought an ethernet cable for yesterday and I went home thinking I was gonna use it and right when I got home I didn't need it anymore so then the next morning I took it back and they were like oh we can't return it you it's not even even opened like the package stealing is still 100% on and then you just can't. They said you can't return it. The manager sucks. The fucking employees suck they need better employees and better managing because they fucking suck. Do not go here.
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December 2023 by Viper Nekron
They have gaming sweaters I'm soo interested in
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December 2023 by Kenneth McCormick
I've been coming to the same gamestop since I was a little kid. The staff, even though they have changed throughout the years, always seem happy. This young lady named Britney sold me a brand new PlayStation. 5 Spider-Man edition, and I can't be happier. I'm so happy that she convinced me to buy it. Because I can not find it anywhere else. I even have my friends giving me offers to buy it off me, but I will never sell. They have a vast selection of prione games. I think you should definitely give it a try. They are located right near the champs and Macy's. On the first floor. Britney thank you you have been a great help
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December 2023 by Shawnn Evans
Same old gamestop
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November 2023 by Jake Smith
Offered me 17$ of an Xbox lmao I would never spend money here or at any GameStop especially when you can get better deals online
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October 2023 by Kassidy C.
TERRIBLE SERVICE. PLS READ. used apple pay and the girl charged me twice so i went back and she couldn't refund me because i didn't have my physical card on me that's beyond ridiculous. why offer apple pay if you're not gonna be able to refund me with apple pay? i'm so upset i'll never be coming back here employees are careless and rude and stores a mess . absolutely will never come back to this mall because of this store north ridge mall is a** . save yourself the time and never come here unless you want a headache
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October 2023 by Francis Dayao
Went to the 9PM launch it was amazing and it was very organized this time around and I went for Marvel Spider-Man 2 and let me tell you that the line was very long and lucky enough I was part of Group 1
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September 2023 by Ronald Dergrigorian
Very good selection of games, both older and new ones.
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September 2023 by J Cygan
Good staff
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August 2023 by herrigo morsa
The best in games
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August 2023 by Faris Bin Madhi
Best gaming store
