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March 2024 by Larry L.
Thank you Alex for all your help. I can't believe forever 21 is still so Amazing. My daugther loves this place and so does my wallet. Ha ha. I can come here and get her set for under $100. That's a win for me. And the fact that you have so many pants and shorts to choose from makes it's a one stop shop.
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November 2023 by Cat C.
Wow ...don't order something to be picked up. Spent a week waiting for an order that I was suppose to be ready the following day. My order status kept saying "NEW". I ended up calling and canceling it but was told it takes 3-5 days for a refund!!!!! I have already waited a week for this item that was promised to be at the store for pick up within two days. Now I have to pay interest on my card. Customer service worker was very nice though.
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September 2023 by Payam K.
We walked in at 7:45 pm and as soon we see a first employee she told us that we're close when it was still 15 minutes before closing the store and she said Were CLOSED. When Clearly NOT!!! So we just walk in to go to second floor since we Know what we want.but two cashier yelled AT we are closed and we can we not give YOU service.so we went to second floor and we look for THE item we were looking for. And in second floor there was girl waiting for us and asked us to leave because they were done for a day and even when I asked for their Manager AND STILL KEP SAYING WERE. CLOSED to able to talk they will keep refuse to say their name.They try to call a security to kick us out but security understand a situation and asked us to file a complaint against their staff. Overall I give this store 0 stars because of employees they have.They are RUDE and Lazy that's why they close a store early !!!
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July 2023 by Arelie Monreal
Has cute items and decent customer service but horrible quality accessories I bought a gummy bear claw clip and a matching cosmetic bag and the moment I opened the claw clip one of the gummy bears fell off. When I looked at the clip and gummy bear it had a cheap glue like dried out residue that was a little sticky showing how cheap the product is. I would think they secure the gummy bear gems on better considering I paid 8 for it and it’s not even glued all over they only put a little line of glue at the top and that’s it super disappointing.
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June 2023 by Tanya K.
While they roll out the red carpet for Openly Shoplifters they treat paying customers like trash. This girl, while hanging my clothes in the dressing room, dropped my clothes on the floor and didn't even bother to pick it up or apologize. She literally stood there and wanted to be rude! Another guy (couldn't get the name but lots of tattoos and curly hair) was extremely hesitant to check on an item for me. It's like they don't care and so unwilling. Not wanting to work or smile or be nice. WHAT IS HAPPENING? How did we get to this point? Should I give business to a place like that? No! And No one else should!
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June 2023 by Sari S.
I went to forever 21 in May 2023 and bought a few things and wanted a top that was on one of the mannequins. I was told by the store manager that she could not take it off until after memorial weekend.So she said I'll put it on hold and come back Tuesday to pick it up. Came back on Tuesday after the memorial weekend and she said sorry I don't have it..someone took it off the mannequin and bought it.She said it wasn't her problem. I drove especially down to the store just to pick up the top that was supposed to be on hold for me. Wasted my time and the worst customer service from the manager.I filled a complaint with forever 21 and haven't heard back. If a customer wants something on the mannequin just let them buy it otherwise make sure your display is secure or don't tell the customer that you can put it on hold when you can't promise that.
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May 2023 by Patricia Marmol
I absolutely love Forever 21 you can find just about anything. You're looking for in women's clothing anything from working out lounging date night birthday nights little black dress night . The selection is huge. You have your dresses you have your jump suits You have your pantsuits skirts tops shoes purses and so many accessories just about everything you are looking for .
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May 2023 by Amy C.
i never make reviews but this lady named Elizabeth was so rude for no reason and she did not want to help me.
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November 2022 by Richard Canlas
Clothing store with lots of color and design to choose from.
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November 2022 by Kasandra N.
My daughter loves to shop here. The Quality of the clothes aren't the best but it's in style. They used to have cheaper prices but now they became a little bit more expensive. I personally wouldn't shop here for myself but I'm happy that they have this store for my daughter
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October 2022 by Christiana Swain
To be honest this is the best Forever 21 around. Every time I come here if you go to the second floor they always have great sales on stuff so I like to get stuff for $5 $7 I just buy it keep it and eventually one day I wear it. The store is usually clean and very organized so it's easy to maneuver around they got great merchandise and I can always find something I like here that's the only problem I spend too much money cuz I bye-bye bye bye but if you're here at Northridge Mall make sure to stop by this Forever 21 all the sales associates are super sweet and I think you'll have a great time
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October 2022 by Lulu R.
It's incredibly frustrating that most of the clothes don't have the prices listed on them anymore. Instead there's a QR code that takes you to their website, yet Forever 21 doesn't match their online prices. This is false advertising!
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October 2022 by Bertha Moreno
Neat and clean place, and friendly associates
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August 2022 by Pangli N.
Today is 8/27/22 7:50pm. The emo looking girl with black hair and a nose ring is extremely rude. She made a mistake twice and then talks to you like it's your fault. She lucky I was in a hurry, I didn't feel like putting her in her place today.
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August 2022 by ARITINA
Tried to return a shirt that still had the tags on, but since it’s been over 30 days, they wouldn’t do it. I bought the shirt online and I thought I had 30 days from when I RECEIVED it, to return. I was wrong! You have 30 days from the date you placed the order! Forget about the fact that due to this pandemic EVERYTHING takes longer to get to you! I WAS within 30 days from the date I received it! Still no go! I used to make a purchase every single month- all purchases over $200. Now I’m never going back. Why should I support a company that treats its customers unfairly? Bye bye Forever 21! Free People all the way from now on! Yes, they’re more expensive, but in all honesty you get what you pay for! With Forever 21, it’s a coin toss! Sometimes the quality is decent, but let’s be honest, most of their stuff is cheap and of poor quality! Whereas with Free People, you ALWAYS get quality AND such unique, “one of a kind”, amazing designs! I’ve never NOT received a compliment every time I wear Free People! So I walked out of Forever 21 just now and went into Free People and spent $378, money which most likely would’ve gone to Forever 21. Oh, well…