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March 2024 by Miranda Johnson
The store manager was there when I arrived. She helped me. She’s very thorough and made certain I was comfortable with what they found and what they didn’t find! I came with recommendations from Northridge Toyota, some of which turned out to be incorrect!! Now that I am aware Firestone does all work, not just tires, except transmissions, I will never go anywhere else. I am extremely happy with this Firestone location!!!
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March 2024 by Megan Knowles
words can’t even describe how thankful I am, to have brought my car to this location I mean, the help this store has given me is insane, the customer service is on point, the techs coming to me physically an explain everything I need done. It’s amazing I love it. Most of all the store manager is actually present and she awesome so helpful, so kind, funny and just honest. I have had such a crappy situation with a diff firestone area, and I’m very very thankful I found this one and beyound thankful I can trust my car with them .so thanks guys for all the help and honesty you guys provide.there are great techs out there! This location has them just saying!
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February 2024 by Abu Elias
They told me my vehicles will be done in 2 hours, instead it took them 7 hours to finish it. All I needed is oil change, so imagine if I need to repair some mechanical issues with vehicle!!!!!
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February 2024 by Afolabi Denloye
personnel (Alexis)
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February 2024 by Niranjan Ray
Good customer service
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February 2024 by Dan Teola
Firestone in Northridge is really good place. Good People to assist.
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February 2024 by J T
They always go above and beyond with service for my car. I’m glad they’re just down the street from me and that they have so much shopping/food around them. Thanks guys!
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February 2024 by Bard
The front staff and technicians were very thorough and transparent about what was needed and provided options that didn't even include pushing me to make certain repairs at Firestone. That's refreshing - very Miracle on 34th Street. Also, I was a walk-in who needed immediate attention to tires, and they took care of me as quickly as they could on a Sunday. Shout out to Ethan and Gabriel. The Firestone closest to me is now closed; I am very glad that Northridge is honest and courteous as the Reseda branch used to be. Thank you! Will return as soon as I need to.
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January 2024 by Lida Melconian
I had a nail in my tire and I was unaware of this. The Northridge Firestone took me very short notice on Christmas Eve to replace my tire. They replaced my tire within 30 minutes. I always come here for my car needs. I highly recommend them to everyone.
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December 2023 by Philip Rowland
Excellent service at Firestone Northridge. The staff were really pleasant, friendly and knowledgeable. The work was completed quickly and saved me a bunch of money compared to the dealership. I will be using this location for all maintenance moving forward.
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December 2023 by Kamesh Aysola
There was a sort of emergency to take care of flat tire for my daughter's car. When I called, Manager Alexis Montes, helped to get me a slot, despite tight schedule. When, I went there, Store Manager Traci Dillard followed up and took care of the entire job.In the past visits, Service Advisor Ricky, and Associate Gabriel Babillo helped me with various maintenance jobs.Firestone Northridge has a great Team of Professionals who take good care of their customers!
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December 2023 by Domingus Dorham
This location boasts the best service advisors in the area. Their technicians are not only fast but also highly professional, ensuring a smooth and efficient service experience
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November 2023 by Nicole Chavez
By far the worst service I have received from anywhere I been I would give no stars if possible. The manager tried to upsale me on a part for my car that wasn’t needed after I went in asking them for an oil change. I then mentioned that I would like my brakes flushed. They tried to return my vehicle with no BRAKES!! I couldn’t even drive my car off the parking lot. They then mentioned that I needed to change my master cylinder because the brake flush made the vehicle feel this way brake cylinder go out. Which made no sense and I knew it but I gave them the benefit of the doubt because my car was not in working condition and they refused to redo the brake flush and i knew they did it wrong in the first place because how would my brakes just stop working after that. They tried to give me my car that way and forced me to change the brake cylinder because they swore it had to do with that and kept in mind I couldn’t drive my car off their lot to even get a second opinion. I then came back after they kept my car for 3 days! They quote and quote kept finding things wrong with my car and when I dropped it off it was in working condition. Then the manager refused to speak to me and address the issue. I would never trust any Firestone with my vehicle again after this. I used to change my oil here every three months and decided to take my business elsewhere due to this because how could I ever trust them with my car again. I could’ve got in an accident due to their negligence and they didn’t care one bit. I called corporate and there district manager or higher up was just as rude an unprofessional he tried to justify there actions. This is so sad an disappointing coming from Firestone.
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November 2023 by Deniz Ercevik
Years ago started taking my car here for oil changes instead of dealership, as back then I felt this Firestone had decent customer service and was conveniently located. Looks like thing’s have changedThe previous time I made a reservation, in order to confirm the appointment they called me to let me know they didn’t have the oil I needed in stock, so we re-scheduled for when they would get it in, no problem!This time I made my reservation (which let’s be honest you still end up usually waiting for an hour and a half so reservations are generally pointless here) but this time they confirmed the appointment. Only for me to make time out of busy day to get there, and them then tell me on the day they don’t have my oil in stock, tough luck. No apologies, no effort to remedy anything, absolutely no regard for the inconvenience caused.When I pointed out that the whole point of reservation confirmation in the past was for them to check if they have my oil and not waste my time, that same unwelcoming blonde lady just giving a blank stare at my frustration. Found a jiffy lube down the road, got taken care of within 30 minutes. Now they have my business going forward :)
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September 2023 by Tony Torrez
Alexis, Ricky and Tracy all showed the upmost professionalism during my first time here.I needed a new battery and even though the shop was very busy with cars in every bay, they were incredibly efficient and got the job done in minutes. I appreciate great service providers in my neighborhood so I’m very happy this location is well managed.I would recommend and return for future service.
