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April 2024 by Anna S.
This is in reference to the Dollar Tree at 19337 Victory blvd. 91335 TERRIBLE service by Isaac! Honestly, I do not think he liked all the 4th of July items I was purchasing. I separeaatedal the liquid items and asked they be put in a separate bag. He chose to not only haphazardly toss the items in there, upside down and all, he managed to loosen and unscrew some of the lids. One item had clorox as one of its ingredients! The bag started leaking. He said, "Ooops, am I bad." WHAT? I told him that I personally checked each lid and they were secure. I believe he did this on purpose. The manager, who must be used to his bad behavior, came over and finished checking me out. This is not the excellent service I am used to at your Dollar Stores. Issac (Isaiah?) not sure which was his name is a horrible representative of your great company.
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February 2024 by Ana xx
Friendly Clean Store, rude manager Mariodude yelling at employees in front of us customers, lack of respect, take it back-stage
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February 2024 by keyanna bell
I will never be shopping here again. The “MANAGER” Mario let a man cut me in line. As I proceeded to ask the man why he cut me, he ignored me. The cashier saw him cut me and said nothing. The manager allowed the man to curse at me as I stood up for myself for being cut. The crazy thing is, my first thought when I walked in was wow I’ve never seen a store so packed. As a manager, the least you could do is punish someone for breaking a rule that isnt normalized in society? The man was getting so violent while screaming on my face, and as a woman, the manager was dead wrong because if it was his mother or any woman relative he has getting treated like that he definitely wouldn’t have stayed quiet. Mario is a racist because I came to him afterwards and asked him why he did nothing and said because he didn’t want to get “killed”. (HIS WORDS, my Best Friend is a witness) Wow that really speaks volumes to how he viewed 2 PEOPLE OF COLOR arguing. His mindset was literally was “This has nothing to do with me in a store that I manage.” How silly does that thought process seem? I will be writing a letter to the corporate office. Thats how serious this altercation was as I feared for my safety as well as others. 0 stars.
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January 2024 by Benz M.
Today I went in for a few items and noticed a small shelf area near the register with random items marked down. There was a package of treat bags with twisters that said pack of 20 but which only had 10 bags and no twist ties. I assumed this is why it was marked .25 cents When the employee "Mario" the register attendant was about to ring it up he said it's not damaged so it's not .25 cents but I explained to Him it's missing 10 bags and the ties so That's possibly why it's marked down he said "NO It's Not Damaged so it's not this price" I then proceeded to say but it's marked .25 cents then he rudely yelled and said ok than I will Give it to you for .25 cents , I'm Not sure if the staff gets trained in customer service but if they did I believe Mario needs a refresher. If he doesn't like his job or people he should not work in retail. This kind of unprofessionalism is just simply unnecessary. I'm Not an employee of the Dollar Tree but I clearly understood why it was marked .25cents it was an incomplete package. Mario is a rude human and I'd much rather drive 5 more minutes to the Balboa location than go back and deal with that kind of attitude towards customers.
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January 2024 by Giovanni Javier
Manager Manny won't accept returning item for refund or exchange. Not customer friendly, not trained properly. Casher attitude problem, no Christmas exchange either. Will not recommend public to spend money at this store. Overall bad service.
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December 2023 by Crizelda I.
This location is nice and clean. It has good selections and variety. Everything is now a dollar and 25 cents.
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December 2023 by Ane V.
I have been here a couple of times. The first time I hauled a lot. But yesterday, it was eh. Probably because it is after Christmas that's why not much items on display. Some shelves are empty and in disarray. The floor is free of clutter though. What surprised me are the Valentine items on display. This early? Wow I picked up a few items then went to pay. There was no line at the register. Owner or employee was in good mood. Most of the items are $1.25.
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December 2023 by Courtney M.
I came here tonight to get some last minute wrapping paper. It was nice that it wasn't crazy and the line was not long. The aisles were messy and a lot of items were out of place but I could find what I needed. The employee was very sweet and helpful when I asked for an item. There is a lot of parking which is nice and it's part of an outdoor plaza that has lots of stores. They had a good variety of items and it was definitely one of the better dollar trees!
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October 2023 by Mansour Ahmadi
Rude associates. I've been to many dollar trees and they're usually nice but these two girls were so rude and unprofessional.
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August 2023 by Jesus Tellez
store has gotten a lot cleaner recently!
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August 2023 by rosa scott
Went to dollar tree after having dinner with my husband and stepdaughter. Went down the aisle to get something and a step stool and a cart were blocking half the aisle. My stepdaughter is in a wheelchair so my husband moved the cart out of the way so she can get thru. There was no one around so the cart was just sitting there. We heard someone saying "At least put that cart back if you're going to move it". In a way I would of but the way she said it was so rude. I went up to her and said "We didn't know someone was using it since it's just blocking the aisle and just sitting there. To my surprise, I noticed it was an employee. I explained why we moved it but she just said "Put it back" I told her not to be so rude and not to block the aisle when you're having people walking around and someone in a wheelchair wants to get thru. I asked for a manager and she said "I'm the manager" I was shocked! Now, it makes sense why the store is so dirty and so unorganized.
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August 2023 by Rosa Quintana
This happened 3 weeks ago.Went to dollar tree after having dinner with my husband and stepdaughter. Went down the aisle to get something and a step stool and a cart were blocking half the aisle. My stepdaughter is in a wheelchair so my husband moved the cart out of the way so she can get thru. There was no one around so the cart was just sitting there. We heard someone saying "At least put that cart back if you're going to move it". In a way I would of but the way she said it was so rude. I went up to her and said "We didn't know someone was using it since it's just blocking the aisle and just sitting there. To my surprise, I noticed it was an employee. I explained why we moved it but she just said "Put it back" I told her not to be so rude and not to block the aisle when you're having people walking around and someone in a wheelchair wants to get thru. I asked for a manager and she said "I'm the manager" I was shocked! Now, it makes sense why the store is so dirty and so unorganized.
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July 2023 by bri jetkins
Great place! Managers are great! The cashiers are always nice and the store is pretty neat compared to the others I’ve been too!
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May 2023 by Biljana Todorovich
This store is amazingly organized and neat.I enjoyed waking around. You can find everything you need without asking staff...The Mng. Is doing his job well.I give to this store and customer servicethe highest store...10,10,10,10.Excellent ❤️Thanks
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March 2023 by Kutesy S.
Beware of these rude and unprofessional associates who thrive on being nasty to customers! I know it's hard to find good help but dollar tree this is not the answer . Hiring for desperation. These types of people will lose customers for you ! They don't care for the client. I understand it's Valentine's Day but to treat people as though they don't matter is not ok . Remember your stores survive on customers. A simple im so sorry unfortunately we are sold out would have been ok . But to look at your customers and treat them as though we are garbage is not ok . There names were Ben and America . It's so sad that this younger generation feels as though they are above everyone and everything. It's crazy to see what the future is leading up to . So much arrogance and hate over asking them questions as though I'm disturbing them at work . . Do better dollar tree associates!