Big 5 Sporting Goods is a full-line traditional sporting goods store offering athletic shoes, apparel, and a broad selection of equipment for sports, fitness, camping, and outdoor recreation. Reviews note that customer service can be excellent, with staff described as helpful, nice, willing to assist, and providing amazing, concise, and efficient service. Some customers report fantastic experiences where employees go above and beyond, assisting from phone to in-store and offering help out to the car. It is considered a go-to sporting goods store with excellent choices by some. However, experiences can vary by location. Some reviewers report that stock is very limited, particularly in footwear, and note that the store does not carry everything. On occasion, staff may ignore customers or be unable to find specific items, with one customer told a product had not been carried in a very long time.
Gisel served the best customer service over the phone and in person !!! Definitely coming back again 🔥 10/10
April 2025
This is a fantastic place filled to the brim with sports products of any kind. The staff here is always nice and grateful. The Hot Wheels section brings me joy. Thanks.
February 2024
They were very helpful and not upset when I did not buy, but still kept enlightening me about their products.
