-
July 2024 by Jesus Rubalcava
Great customer service and helpful to the max! Thank you Francisco the manager for helping us with our battery replacement. With these newer cars it is not as easy but he did it with a breeze and at 9pm! Thanks
-
July 2024 by Alexander Archila
On July 20 at 12AM I dropped off an optima battery to charge they told me it was gonna be a two hour charge so I came back in two hours and they told me that it needed another two hours because it wasn’t fully charged. I came back at 4 o’clock to pick up my battery and they have told me that my battery had popped open on their charger and told me that we’re not going to reimburse me or change my battery because my warranty expiration has expired my battery was practically brand new hardly ever use the car that I had it in and I exchanged it the year before because that was bad and they gave me a new one and it’s only a year old battery they told me they weren’t gonna take any responsibility. They told me that I had to take my bad battery with me. The managers there were no help and weren’t even taking no responsibility for their actions. Note that optima batteries are seal tight and aren’t open like regular batteries. My battery was gushing out acid. Horrible business management wouldn’t recommend going here. They are never attending people on time always fighting with customers.
-
July 2024 by John
Employees are miserable and not interested in helping you
-
July 2024 by Ana Eosas
Terrible service there is a young girl
That doesn't help at all, plus it doesn't provide good customer service. I hope they improve of all the autozones I would never return to this one
-
July 2024 by Tim
Customer service is terrible way understaffed unable to get anybody to help you would advise going to a different store.
-
July 2024 by N Calvert
Poor customer service
-
July 2024 by WJ MirSan
Chrystal was very professional, and she knew what she was doing. She was thorough while changing the battery on my daughter's car today. She did it with the utmost patience care. Overall, SUPERB customer service. And I like the ample parking. Will return again. Another lady at the register was very nice, too.
-
July 2024 by Todd Joseph
My trip for an air filter for my engine took four different stores. But, I finally got both filters in a lesser brand name. Boy, the price has tripled since the last time I purchased air filters.
Thanks to President Biden s inflation.
Three times what I paid a little over a year ago.
-
July 2024 by Stephen Berger
Overcharge and understaffed.
-
July 2024 by Matthew Garcia
Terrible Service! Even giving 1 star is being to generous. I would highly recommend not using this location, the sales team seemed to busy to be bothered with my car problem, and offered no recommendations to assist with my car issue, only that I should bring my car back in the morning. I’m not really sure how this place got 4.2 stars, when the sales team has subpar customer service. Please save your time and money and drive to a different location.
-
June 2024 by ARE LY
They are friendly, they speak Spanish, that's what I like the most.
-
June 2024 by Linda C.
Great staff, greeted clients and even helped me how to use one of their products after purchase. Wonderful! Thank you!
-
May 2024 by Alex Fridman Jr
On 4/29/24, I had a newly purchased battery installed by an employee, who did not fasten the battery well to the car, and did not tighten the positive terminal clamp well enough in my opinion. I have mentioned this to another employee after the installation that I don't think the battery is well fastened to, and asked to check it, but that employee said that the installer knows what he is doing. Yesterday, upon finding out the above problems, I had to visit the North Hollywood Autozone store to correct it. The manager of the Northridge store today, 5/4/24 on the phone at 1039 am has said there is nothing they can do to reimburse me for time spent, or possible damage to the battery as a result of excessive vibration. The manager said: "Autozone doesn't have to install the battery, and does it as a courtesy. But improper installation of the battery, leads to excessive vibration, premature battery failure and voiding of the battery warranty. So, what happens when my battery fails prematurely?
.
-
May 2024 by Robyn Lewis
Davie was the best and so kind and helpful. Walked out to my car to make sure I was getting the right size wipers. Once confirmed, he put them on for me although they were so busy. Outstanding customer service.
-
May 2024 by Dave Kat
Fast, knowledge service ?
