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September 2024 by Gary Dellamalva
Excellent service very professional and knowledgeable!
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September 2024 by Jerry Goodman
None Better. None more trustworthy. No one else has worked in our cars for over 25 years. Steve, Edwin & Scott are the best. Feels good to trust AI with my daughter’s car too
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August 2024 by Betsabe Mazzolotti
I always go back to Automotive Instincts because I think they’re honest and customer service is great.
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August 2024 by Jason Rockmael
Friendly and quick service for a better price than any dealer
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August 2024 by Balaji Keshava
This place does exactly what you want and on time.
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August 2024 by Sandy Nelson
They never disappoint. Scott went above and beyond by explaining the work done, and even picked me up to get the car when it was ready. Fair and personable staff, very reasonable charges imho. You won’t be sorry.
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August 2024 by Patti Brenna
Purchased my 2008 Lexus ISF new, I love this car and plan on keeping it as long as I can, to ensure that happens I take it to Automotive Instincts in Northridge. I trust their management and their seasoned mechanics (no worries about entry level mechanics here). My car always comes back right! I’m glad I found them.
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July 2024 by Shannon McGregor
Always has excellent customer service! Very helpful and fast depending on repair..so thankful to have had a quality repair shop!
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July 2024 by Gene Brink
Amazingly clean shop and office facilities. All staff dressed sharply for a auto repair shop. Work done was satisfactory but was disappointed that they were unable to remove a damaged oil pan drain plug that was damaged by Thousand Oaks Toyota when they were prepping the 2017 Subaru I recently purchased from them (only discovered the plug was damaged when I attempted to change my oil). Thus I had to replace the oil pan completely - almost $500 before tax. Ouch!! Oil pan directly from Subaru is $137.58 and AI charged $184.90 which seems a bit excessive unless their parts jobber jacks the price up so maybe not their decision. Also had spark plugs replaced and they were actually a bit lower that Subaru charges so parts markup overall is around $35. Car was done quickly and no greasy hand prints, etc which is appreciated.
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June 2024 by Frank Pipolo
Great service, competitive pricing, VERY knowledgeable!
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June 2024 by Michael Kulisch
Always expect care for my car.
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May 2024 by JAG
Always good service with Automotive Instincts in Northridge. Very professional and knowledgeable.
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May 2024 by Niro
Scott was organized and detail oriented. Informed me of any changes every step of the way. Did only what is necessary for repairs. Automotive Instincts has always been a place I can trust. Thank you Scott, Edwin and Steve.
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April 2024 by Patrick Buswell
Honest automotive service. I believed it was a bigger issue and asked them to do a bigger job, but they were very honest. They found the problem which was quite small and fixed it for me with excellent service.
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April 2024 by Usman Ally
Very nice guys who seem very honest, and helped me not spend a ton at the dealership for something I didn't need.
