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March 2024 by Brooke Lopez
Have never been treated by a mgr with such disrespect. When they lose your laptop and think it’s a joke . Your mgmt team needs to be retrained on what good customer service is and let people talk . But looking at these reviews everyone agrees your store is horrible ! Maybe a new team is needs
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March 2024 by PC Gaming Championship Group
Nice big mall. Had fun.
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February 2024 by Gerardo “Caco” Gallegos
Very good ...
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January 2024 by caroline palanjian
Very un respect it employee I will never go there again
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December 2023 by Oleksandra Slominska
I don’t recommend this Apple Store, every person who works in there gives different information, and not full information. For example I broke my camera on the phone and had to exchange my iPhone on a new one with extra $99, because I have an insurance. So, they said that I can’t synchronise with a new phone all my information and have to use iCloud, when I said that it’s expensive and I don’t want to buy extra memory, the lady said ok, we can help you, We can save all the information on a new iCloud so go home save all the information, and I leave your new phone for you, next time you can come with no appointment. She didn’t say anything else. At home it was written that all information couldn’t be saved because there is not enough memory in iCloud. Yesterday I arrived to this Apple Store, as a result I had to buy extra iCloud space, because First Lady didn’t said that it’s only 50Gb, but I showed her everything from my phone. And with synchronising phones it’s for free! In many places they do it for free and tries to help, but not in here. I said I can arrive in the morning and leave my phone and do it in this way, but they just want to earn money forcing people to buy something else. And of course I had to go home again, to save my information which wasn’t saved first time. Finally, today when I arrived to the store to exchange the phone, they said I need an appointment, but first time lady said you don’t need it, just come and I’ll change it for you. But lady today said that the reservation could be only for five days. Honestly it’s so strange for me, I pay insurance, but the employees are not interested to give a good and full service and for example to help their clients to safe some money.
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December 2023 by Bailey Locke
Sells iPhones and other stuff
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November 2023 by Nancy A.
Easy peasy!! I ordered my phone via the Apple Store and picked it up the same day. No issues. Service was pretty quick. Phone given and I left! Hey, no complaints here.. they had what I needed!!
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November 2023 by Babak Missaghian
Nice store
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November 2023 by Elmer Ochoa
Horrible place. It took them 4 and half hours to get my new phone. Check in for my appointment and was told to wait. Employee was just walking around and every time I ask for help they would told me they’re busy helping someone else. Customer that came after me would leave before me.
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November 2023 by Brian Handy
Deeply disappointing manager, miscommunication over the phone led to an hour of my time wasted. Any other Apple Store will do better than this. Don’t be misled by their “Exchange” program with hidden up charges.
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October 2023 by Peter Zamar
John Mendez (laptop tech) is an absolute all-star, he is personable and attentive to all guests. I had an issue with 2 mac laptops that could not connect to wi-fi. After a thorough assessment we were able to identify probable causes of the problem. Within 30 minutes the issue was fully resolved. His explanations and solving approach were easy to understand. So the time and visit were worth the victory in the end!
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October 2023 by Marjan N.
Been waiting over 2 hours to get called! Terrible service. Waste of time. People who were in line behind me are already being helped. They are going out of order to help the people they know first.
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September 2023 by D L.
Very rude employees all they care about is making money not helping customers with anything and very rude nick and Matt
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September 2023 by Wally K
I purchased two ultra apple watches, not knowing that the new one is coming out, wanted to exchange them in the store manager denied. The exchange right away was not accommodating, was rude and unhelpful. I will never purchased anything from there. Worst Apple Store of all time.
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September 2023 by Kate H.
Usually the apple store employees are so nice, so I was just expecting that. At the store be person helping me at the genius bar looked at his phone and dozen times, generally looked annoyed that the appointment was taking so long, and talk to maybe five coworkers about lunch plans but did not really talk with me.