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March 2024 by Scott Loveless
Lots of customers but only 2 checkers...once there was 20 people in line they opened another register
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March 2024 by Christina Smith
The receiver who works back there, he's an older guy, is extremely rude and mouthed me off when I was looking for a specific product that wasn't in stock. I simply asked if there was any more in the back, and he just told me off rudely saying that we don't have any and he was adamant about not having this item in stock. Never shopping here again. Also, will be calling corporate to address this issue.
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January 2024 by Ana V.
This Albertsons doesn't even deserve a "star". Needed cold cuts and because if proximity to my being at Target, crossed over. Pathetic ....guy behind deli counter just looked at me-several times- and continued to clean some contraption. Didn't acknowledge, greet nor say, "just a moment. Let me get you someone." Grabbed some lettuce and went to check out. Teller wasn't much better either, but is forced to minimally interact because she needs to ring you up. Just looked miserable. Customers that I interacted with in checkout were a 100% with a better attitude! Prepared to purchase quite a bit of cold cuts, but with that type of attitude and lack of customer service who knows how long that deli meat sits there. Upon my leaving called yo speak to store manager- we'll long time holding with music....then rang and as thought NO ONE EVER PICKED UP!! They don't deserve my business and the store manager should have encouraging talks with their employees. I guess ultimately there are few places that shine in the Customer Service Dept. and this Albertsons isn't one of them.
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January 2024 by Regina H.
I shop here about once, maybe twice a week especially if my kids are having something for school/day care. For the most part all my interactions with the cashiers who have been with Alebertsons are friendly, at least polite but the Deli department. The ladies are always so rude... waiting for spicy wings right now which is not a problem but the problem was the man trying to order and the woman behind the counter keeps getting frustrated while he's trying to order "WHAT PIECES, I JNOW BUT WHAT PIECES DO YOU WANT?!?!". I get it, I used to work for Albertsons in HS as a teenager but sheesh, I wasn't rude to customers. Customer service isn't always fun but if a person is being polite, don't be rude.
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December 2023 by Mackenzie K.
This store is absolutely ridiculous it's disgusting the produce is wilting and rotting it smelt of ammonia or cat pee is what I was thinking and it's soooooo dirty!!! The employees must be lazy because there is nooo reason for a store FULL OF FOOD too look and smell the way this location does omg and I swear I'm not a Karen I used to work at a grocery store and our store never looked like that as long as everyone was doing there job!
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November 2023 by Eileen Isagholian
Been visiting this Albrrtsons since I was a child. Love the employees. Always kind & friendly. They're like family, having known me since I was 7 years old, & having seen my kids grow up too.
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November 2023 by Deja Binns
Love this Albertson! They are always so helpful and there when you need!
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October 2023 by Steven Beasley
I've been shopping there 20 yrs. Manager Bruce is friendly and professional. Nydia is very pleasant and easy on the eyes. Gina is nice. The deli staff are pretty stiff and sometimes it feels like I'm being ignored.. Julie is great..
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October 2023 by Dominica G.
I recently purchased some chicken, and it was old and stale. They used to have the best chicken.
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October 2023 by Celina B.
This is for the Deli Department. On Wednesday, September 13th, I called and placed an order for a sandwich tray for pick up that Saturday the 16th. They called me on Friday, 9/15, letting me know I had to pay the day prior so the order is confirmed. I followed their instructions and went in on Friday the 15th and paid. I then came back at my scheduled pick up time on Saturday to pick up my order, and they didn't have it. They told me it would take "one hour" to make my platter of sandwiches. I told them I didn't have an hour, and I needed to get the food to a Girl Scouts meeting as soon as possible. What really upset me is the woman behind the deli counter suggested I should have come in to place the order (versus doing it on the phone on the 13th), when it is their protocol to accept phone orders. I was never instructed that I need to be there so they can see my face to tell them what I wanted. Ultimately, she was attempting to shift blame, and I wasn't having it. I grabbed the prepackaged sandwiches they had on the floor and asked if they could just cut these up so I can leave. The deli employee initially didn't want to do this, but then obliged. All this to say I will never order food from here. Folks, go to a legitimate business that can handle a 1-tray of sandwich order. I'll happily pay more to not deal with incompetence.
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September 2023 by Carly Z.
Like albertsons and this location. Plz do not close. Please however improve customer service, maybe mgrs too bush to pay attn to what's actually happening at very slow chk out lines (please add lots of self checkout stations like Vons and walmart) and seemingly always closed deli. The deli is all about sorries and excuses. Sorry closed early way before listed deli close time: short staffed, need to clean up before official close time, other excuses. Sorry ran out of 8 piece dark fried chicken. Why is it that gm at this location does not require deli to stay fully open, fully stocked, fryers on and working until the official deli close time? Always essentially closed 60-90 minutes before official close time.
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August 2023 by EditMonsterKurt
Absolutely, no stars, on this one. I just came out of this Albertson's, on Balboa and Nordoff, and was outright accused of stealing, when I just paid for 200+ dollars of groceries. I've been shopping here for over 20 years.The store manager that accused me, was Lydia, she didn't even ask for my receipt she just outright accused me, said she saw me walk out the door without paying, when I showed her my receipt, she still questioned it, and had some muscle with her, to take me down, apparently. She never apologized, and walked away, with no remorseI will never step foot in this store again !!! You shouldn't either, if you like to be profiled, just because you have a beard and longer hair... can't believe this is the world we live in. So utterly belligerent.And to add insult to injury, The service was nonexistent, couldn't find items that I'm sure they had, but other than the cashiers, no one around.This lady, Lydia is definitely not a manager
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August 2023 by Rick Parker
Good grocery store. Decent selection. Its an older store built in 70s or 80s so its not as large as the newest stores. I regularly shop there. Store is clean and staff is friendly
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August 2023 by EditMonsterKurt ..
Absolutely, no stars, on this one. I just came out of this Albertson's, on Balboa and Nordoff, and was outright accused of stealing, when I just paid for 200+ dollars of groceries. I've been shopping here for over 20 years. The store manager that accused me, was Lydia, she didn't even ask for my receipt she just outright accused me, said she saw me walk out the door without paying, when I showed her my receipt, she still questioned it, and had some muscle with her, to take me down, apparently . I will never step foot in this store again !!! You shouldn't either, if you like to be profiled, just because you have a beard and longer hair. And add insult to injury, The service was nonexistent, couldn't find items that I'm sure they had, but other than the cashiers, no one around.
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July 2023 by Ruby London
Go somewhere else seriously!This establishment is horriblePoor customer servicenon existent serviceRude , disrespectful ,discriminationDisappointing, over all unprofessional & inappropriate behavior from employee GinaTheir bread is always old ! Deli counter is a mess ! employees need to retire or fired !Horrible management Kevin /Gina employeesVisiting this place is a nightmare never going back again! Disgusting!Why is this location still open in 2023These people at this location are not essential!Someone get corporate or health department!That would never happen at Gelsons!
