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November 2023 by Irina Iva
awful customer service, I'll stay away from this company
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September 2023 by Tony kyan
I found this business close to my house specialize in BMWs. He was very professional and very genuine before coming here. A different shop was asking $1600 after coming here I am speechless. How good of a job you did and only charge me $400 highly recommend this place I’m really glad I found this place because you don’t find honest people like this
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April 2023 by Mr Yeast
Me and Jack haven’t always seen eye to eye but this shop is extremely fair and they won’t lie to you about your car. This is the best shop in LA. They give you the best deal and they’re very fast. I’ve never had to leave my car there for more than a couple days and I highly recommend you bring your car before bringing it anywhere else.
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August 2022 by Alexandria S.
I was recommended by a friend to come see Jack about buying my niece's first car. It's a big decision and I was searching for someone I could trust. He was incredibly patient and thorough, with a great selection of cars to choose from. Offered plenty of advice on routine maintenance and even took the time to show my niece how to check her oil and fluid levels. His crew was also very nice and seemed happy to work there, which always says a lot. Finding a reliable place to purchase and maintain vehicles isn't always easy, but I'm happy to say that I've found someone knowledgeable and experienced- will definitely be returning if the need ever strikes again!
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August 2022 by Jeff G.
Best place ever explain my option gave me two ways to go explain things very well. Will never go any where else
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July 2022 by Paul S.
Bought my car from Jack and his shop a couple weeks back; he was incredibly friendly, knowledgeable, and fair. He even reached back out to check in and see how things were going. Great service from excellent people. If I was staying in the Valley long term, I would trust West Coast Motor with anything automotive.
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June 2022 by Victoria K.
I took my car here last week and am very satisfied with the entire process from beginning to end. I was in need of a mechanic and Jack came highly recommend by a friend of mine who has been his client for 20 years. Jack was professional, kind, and most importantly, knowledgeable. I knew that my car was in good hands and he delivered excellent service. He explained everything step by step and informed me of the pricing. The car was ready the day after, as promised. I highly recommend this place and will continue to take my car here for maintenance.
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March 2022 by Darrin V.
You will not find a better place to take your car to than West Coast Motor. Jack is absolutely the very best!!!!!! Trustworthy, honest and fair!!!!!! The best experience I have had with a mechanic by far. Thank you for everything Jack!!!!!
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December 2021 by Bianca G.
My car suddenly broke down 20 mins before I had to go into work. Super unexpected and no other shop was open. I literally just had an oil change 3 days before and was super shocked it broke down. This shop was open on a Friday night, was super comforting when I dropped off my car. It was one of the most stress free experience Ive ever had with a mechanic. My car was fixed super fast and I had it within a couple of days! Thank you so much!
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July 2021 by Mimi V.
Outstanding service, clean communication attention to details and great value. Jack is an amazing person and his staff. New go to service establishment. The breakers on my car are very happy now, also did some body work done on the door that came out pretty good, thanks Jack again for great service.
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January 2021 by Mesrop Turadzhikyan
One of the professional service in North Hollywood. Prices normal. Covid 19 safe location.Thanks again Mr. Jack for great service. Happy Holidays to you and your family. Stay safe Sr.
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July 2020 by Brent L.
I've been using Jack to repair my BMWs for over 20 years. This would cover more than a dozen BMWs. It's worth the 50 mile trip to have someone that I trust work on them. Jack has always been more than fair on his prices and does what he says he is going to do. The last few years I've had some newer hybrid cars under warranty, so I haven't seen as much of Jack as I used to, but I still have three older BMW's that he is my "go to" guy on when I need something done.
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March 2020 by Sean H.
Got into an accident and was recommended this shop by the tow truck driver, but had heard great things from a couple aquaintances a while back so decided to give them a try. They were all very helpful and confirmed they worked with my insurance and got the process started on getting everything handled the second they got the call. They have let me know everything going on through the process, including delays for part procurement through the insurance and repeatedly helped me with loaners at minimal cost. They fought hard for the insurance to use proper and new parts and honestly got my car treated, handled, and fixed one of the best jobs I've had repair work done.
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March 2020 by Ilya T.
My wife's car was scratched on the passenger side in a parking lot less than a month before her Lease was up. West Coast Motor was recommended by my uncle who had work on his car done by them in the recent past. I contacted Jack at the shop and was able to bring in my car the next morning. Jeffrey Gerber was a huge assistance and made the process extremely simple and quick. He even called me a rental company to come pick me up to get a rental, as my car was supposed to be in the shop for the repairs for 9-10 business days. I was in and out of the shop and into my rental all within 1 hour. They dealt with the insurance company directly and the car was ready 3 days sooner than initially anticipated. Jack, Jeffrey and the crew were extremely nice, helpful, informative and kept me in the loop every step of the process. They did a great job on the car. Looks brand new now. Thank you guys! Will definitely recommend their services.
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March 2020 by Keith P.
My car had been towed to this establishment, due to a mechanical issue. The gentleman Jeff who happened to be there for a similar reason, did a great service, and took me home to Korea town out of the kindness of his heart. I followed up the next day, because it was a sunday, and I spoke to another gentleman. Jax, I believe his name was. Wasn't very friendly, and as soon as he realized I wouldn't be getting work done, he turned very mean. Kept over talking me, as well as making me feel I needed to rush to get my car off of "their property". The quote they gave me for a starter was unreasonable, and didn't feel like they really cared. Took my car up the street to their competitors and got a way better deal.
