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November 2023 by miguel ortega
Good luck Here….Picked up My 2001 Outback 3.0 rebuild in late February 2022, over $5,600.It’s now October 2023 and the Engine has 9,275 miles on it.First week: Noticed the engine cover was not the one the the car went in with.The new was a cracked, and fixed with black duct tape. Likely from some other car. When replacing it, noticed most of the ground wires were now in strange, random inappropriate places.Alternator was not bolted to engine. The top two bolts were half way out of the housing.Later that month: Sitting in traffic at a stop light. It’s Lights out. Flat line… everything dead. Push car across intersection. Why?Battery cable not bolted to battery positive post, just sitting loosely on the terminal.Later this same month. AirConditioning not working. Why? No ‘O’ rings on any of the plumbed joints.Just before the 10,000 miles I’m under the car changing the oil. I see a patch of oil on the driver side exhaust just where it leaves the engine bay. I ask my more local shop to just look at the whole engine and see what there is to see. Hmm.. let’s see..Leaky head gasket driver side. (Oil this time not coolant, no over heating)Heads (gaskets) installed with copper spray. Apparently inappropriate for this engine.Leaky front engine cover(Timing chain coverNoisy Idler pulley and tensioner.Leaky valve coverGrounds wont attached in correct locations.There are two other leaks at the back of the engine, which I’m not familiar with, and can’t accurately name here.I made some half hearted attempts within the first month of problems to call the shop, mostly just for comment. My calls were never returned. Frankly it would have been a waste of time to go there and leave the car again anyway. I have again called the week these new things were discovered. Mostly for comment, my expectations would be quite low for anything but. The employees who answer the phone listen respectfully and “Will mention it to the owner”. I'll let you guess what happens next.This is not a review.Just what happened.Best to all.
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October 2023 by Noreen E.
First time I brought my Crosstrek into SUBIE Independent and I was very impressed. My car was due for 60,000 mile service and after calling Monrovia Subaru ($1300) and Thousand Oaks Subaru ($1800), I was on the hunt for an alternative place that specializes in Subarus. These guys operate differently than your automatic 60,000 mile service at a dealer. They provide a thorough inspection of your vehicle for $150, then they tell you what your car needs based on their inspection. My car needed a wheel alignment and front and rear differential fluid changed. The total was $750. The owner, Mark and Tyler were so pleasant to work with. My experience here was a good one, and how often can you say that when dealing with car service?
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September 2023 by Vanessa De La Rosa
Just left Subie Ind. and couldn't be happier. I came here for a second opinion after getting a diagnosis from the Subaru Sherman Oaks service center, that my turbocharger assembly needed to be replaced entirely because of oil leaking out of it into my exhaust which caused a burning smoky smell when I turned on my Subaru ascent. Subaru quoted me $2500 not counting the time and fee for a loaner car.When Mark and Jose at Subie took a look, it was a small hose clamp that needed to be replaced. It was so ridiculous that they did it in 5 minutes.Subie just gained a customer for life. Highly recommend for honesty and integrity.Now, Excuse me while I write my review on Subaru Sherman Oaks Service Center...
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September 2023 by Sydney Krantz
Cannot recommend these guys enough!!! Mark and his crew take care of me every time I’m there. I’m sorry for the people who don’t drive Subarus and can’t come here.
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August 2023 by Vanessa D.
Just left Subie Ind. and couldn't be happier. I came here for a second opinion after getting a diagnosis from the Subaru Sherman Oaks service center, that my turbocharger assembly needed to be replaced entirely because of oil leaking out of it into my exhaust which caused a burning smoky smell when I turned on my Subaru ascent. Subaru quoted me $2500 not counting the time and fee for a loaner car. When Mark and Jose at Subie took a look, it was a small hose clamp that needed to be replaced. It was so ridiculous that they did it in 5 minutes. Subie just gained a customer for life. Highly recommend for honesty and integrity. Now, Excuse me while I write my review on Subaru Sherman Oaks Service Center....
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August 2023 by Ron Amick
Great service for lovers of Subaru vehicles. Mark acquired local legendary Subie shop from the amazing Avo T. in October 2020, when the world was getting very unpleasant (Covid etc.) and right away proved we double-decade Avo customers that he was prepared to continue the fabulous service. With this century's tech added -- email and text communication, electronic estimate delivery and signing, even comprehensive inspection with photos (that part went away, I think -- that's a lot to expect for free inspection and reports).This year, 2023, I have had basic maintenance (oil change + inspection) and a radiator replacement done by Mark's able technicians and have felt in very good hands.So the tradition of excellence continues. Thank you, Avo. Thank you Mark and company.Services: Auto engine diagnostic
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August 2023 by Keir McMichael
I called this morning to ask about some issues with my 2015 WRX transmission. I spoke with Tyler who's super friendly and kindly took the time out of his morning to answer my long-winded questions. He further took the time to refer with a more experienced tech about the exact parts causing my issue and got me the answers and recommendations I needed. A1 CUSTOMER SERVICE from the jump. I look forward to taking my car there for future service
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June 2023 by George Figueroa
This is the spot for me got my engine rebuilt about two years ago and still running strong! I HIGHLY RECOMMEND SUBIE INDEPENDENT. Vic & Mark ?Service: Air conditioning
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May 2023 by Brian A.
Up front pricing, great customer service, (at one point, every technician was trying to find an elusive part online.) No upselling, no gimmicks. If you have a Subie, take it here.
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May 2023 by Marisa L.
These guys are GREAT! They were super helpful and kind, and made sure to find out where a leak was coming from (different spot and less expensive to fix than what the dealer had told me). I felt very well taken care of and super appreciated the link to download the inspection, complete with photos of the problems they found. It was also incredibly easy to sign off on the work order that was also texted as a link for me, with the ability to accept or decline suggested work. Victor even asked his guys to lift my car back up so he could show me in person where the leak was coming from. I've been nervous about trying to find another mechanic that is closer to where I live now, and the overall Yelp reviews really lived up to attesting that this place is great. Everyone was kind and answered my questions without making me feel like a car dummy. I am pleased as punch to find a Subaru specific mechanic and plan to continue to bring my car here, as well as recommend to my Subie friends in the area. Thanks for taking such good care of me!
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May 2023 by ulises chavez
Thank you Subaru independent team for fixing my 2004 sti that many others weren't able to fix or even diagnose. Make this your number one shop for all your subaru mechanical needs. They work better, faster and better than the subaru dealers I've visited prior. I hope to do business with you guys again Thank you!!!Services: Electrical repair
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April 2023 by White D.
I want to thank subaru independent team for fixing my 2004 STI after 3 other mechanics weren't able to diagnose and fix it. They're on time, responsive, and masters at what they do. Dont make the same mistake taking your subaru to a general mechanic. Make this your first choice if you own any kind of subaru !!
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April 2023 by Marcine F.
Wow thanks for your wild response Mark, never have I encountered someone being so defensive about how bad they are at their jobs , and also an absolute lies in their response. I said the car was ther for 2 months and you said I said 3 , maybe you should read the review first . Maybe you should also retire . Also we did pay you , so that's a lie too. All the best
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April 2023 by Stefan W
I heard an unusual engine noise, the Subaru dealer wanted a blank check to take apart the engine to diagnose, Subie Independent fixed the problem within an hour for less than $200. They also advised me of a Transmission Seal leak 3K miles before the warrantee expired. The Subaru dealer had the car twice without telling me about the transmission issue. These guys are honest and reasonable!Service: Auto engine diagnostic
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April 2023 by Jimmy Dean
DO NOT TAKE YOUR VEHICLE HERE.unless you're bringing them a 'fun' project they will drop the ball, they will only work on it between other jobs, they will get frustrated and not finish their work, this process will take at least 3 months, then they will ask you to remove a car that doesn't work after all that and give you a 1K+ bill. for nothing.Services: Electrical
