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April 2024 by Ashley L.
Love working with Jose Marcial who has been extremely helpful and really cares about customers. It's always great to find people who go above and beyond. So glad I found him and know he's taking good care of us especially after the nightmare of having to repurchase our appliances bc of the Pirch bankruptcy.
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February 2024 by Keir W.
If I could leave zero stars I would. Just spoke to a man on the phone who was incredibly rude, laughed at me when I asked him a question and then hung up. Good thing I placed a huge order at the location in Santa Monica and not this one. You need better customer service at this location.
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February 2024 by Rebecca T.
Just an update. It took about six visits from the certified repair person for Thermidor who also scratched my wall in the process of taking out pieces of my oven. In the end, he declared that a rodent must have chewed some wires, and it is as it is. Later, I hired another repair man who Found that there was a factory sticker flapping with hot air when the oven is on.He took it off and solved the problem.
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January 2024 by Jeri K.
We just remodeled our kitchen and two bathrooms. We had shopped online and at Fergusons and Pacific Sales without much luck or much help. Our contractor told us to go to Snyder Diamond and lucky for us, we met Rob Mitchell there! We weren't sure of what we wanted - and Rob honed in our needs and thoroughly explained our choices. He had such detailed information, like the volume of water through a pot filler AND the grinding capacity of the different garbage disposals, that we felt completely comfortable with all of our decisions. We purchased EVERYTHING from appliances to fixtures - shower drains to mirrors through Rob. He kept us apprised of delivery dates, back orders and technical information that our contractor required DURING the installation. It is so rare to meet a sales person so well versed in the products and excited to compare and contrast the options - beyond just price. We will never shop anywhere else. Thank you, Rob!
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January 2024 by Brian C.
Bought a top of the line Bosch dishwasher. After the installation, we realized that the heater didn't work. Dozens and dozens of calls were necessary to get a new one installed. The buck bounced back and forth between Snyder Diamond and Bosch and even between the various departments at Snyder Diamond. In the end, they did the right thing, but it took weeks of pestering phone calls that were never returned. Disappointed.
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November 2023 by Jill D.
This place has a great selection. However I am writing this review because of the great service I experienced here. We remodeled our house so needed quite a few things. Both Jose's that work there were great! One was our salesman and he gave us very fair prices and was very patient while the other Jose (not sure of his job title...customer service?) went far and beyond to help us out in a pinch. Our appliance installer flaked on us leaving us with all of our refrigerated and frozen items going to waste! Jose called another appliance installer who, as a favor to him, rearranged their schedule to come out right away and help us. No one does favors like that anymore in business and we REALLY appreciated it! I would definitely recommend Snyder Diamond.
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October 2023 by Jim Houghton
We went there today, seriously appliance-shopping. We looked around for a half an hour, nobody approached us asking if we had any questions, they were all on the phone. We left and went to Universal Appliance in Studio City, where a guy attached himself to us, answered all our questions and took 30K off us for our kitchen remodel.Different business models, obviously.
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September 2023 by Eric R.
My family has worked with Snyder Diamond for decades. They are our "go to" for all things for home and bath. The service is incredible. I've been working with Jesse and I ask you to work him him. I've trusted his opinions and his honesty in product quality and delivery so we could do things in a timely manner. Their prices are on par but when I can get it all done at one store the value is even better.
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June 2023 by Gary R.
I want to acknowledge the excellent customer service we received from Robert Mitchell. We are remodeling a bathroom and found him very knowledgeable and helpful . Our bathtub was delivered with the wrong color drain ( mistake made by the manufacturer not Robert) and he personally drove to the manufacturing company in North Hollywood and then dropped the part off at our house !!! He really went above and beyond the call of duty . It was a gesture greatly appreciated and reflects very well on Snyder Diamond.
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June 2023 by Madi S.
The communication at this location is not good. I had been in contact with Alan trying to purchase a very specific toilet. He initially quoted me for the wrong model and when I called him back and left a message for him (at his extension) I never got a called back. I'm very persistent. So I called later in the day and was able to get a hold of him. Again, he said he would look it up and call me back. Guess what? he didn't call me back and I left yet another message. The following day..Still no call back. I ended calling the Snyder Diamond location in Santa Monica and they were incredibly helpful and the communication with Howard there was incredible. Ended up buying the toilet at that location. Didn't have a good experience with this one. So if you need something don't call Alan.
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April 2023 by Rick C.
Getting good customer service is rare these days, this is why we were so pleased when we were greeted by Jesse De Regil. He was able to guide us to make the best choice for us and our family. He explained all the features of each of the three Wolf appliances we purchased. Jesse was always responsive when we called to inquire about availability, delivery, or accessories. He made the process customer-focused and transparent. Thank you, Jesse!! We love our new Wolf appliances.
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April 2023 by Dave D.
I was rudely treated by one of the sales staff and had a very poor experience. I suggest that the management consider the merits of keeping Jorge on the staff because he makes me not want to do business with Snyder Diamond. The store itself is great but when the staff are not, it makes it hard to be a customer.
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March 2023 by Melanie P.
I did get help for final issues. I think it's just a matter of volume. If you have a lot, don't order all at once. Do separate orders for each room/project
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March 2023 by Eli T.
Excellent customer service by Jose, Allan and others who gave their recommendations while we shopped for bathroom needs. Grateful for their time and support on both occasions!
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February 2023 by Sivo S.
This review is specifically for Robert Mitchell! I am truly thankful to have found this store and their amazing employee Robert! I have ordered a custom hood and Robert has made sure that I get exactly what I want! The process has been smooth thus far! He has gone above and beyond to make sure that I am satisfied and comfortable with my purchase. He is professional, respectful, communicative and an overall incredible individual! I will post images of the finished result once I receive the hood.
