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February 2024 by Madelaine Sutphin
My car looks beautiful. Perfect repair job. Don’t waste your time going anywhere else. Sonia is so helpful and cheerful. Made a stressful situation (car crash) better. A+++++++++
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December 2023 by Judith Clark
The best ever. They don't jerk you around
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November 2023 by Keoni Rediros
Quick an fast they did amazing work on my car
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November 2023 by Silvia Henriquez
After being rear ended, my insurance company suggested Prime Auto Works and from the moment I called to the moment I drove off, it was a great experience. Sonia is amazing, she made the whole process easy and stress-free. They sent me text updates. They fixed the car quickly! My Mazda looked great and they washed it, tire dressing and all. Would recommend 100%
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November 2023 by Maggie Swift
My new favorite auto shop. Sonia and Andrew were amazing to work with. Walked me through insurance and got me back my car within 4 days. I can tell this business is run really smoothly and the team is generally happy - which makes my experience a joy. Thank you prime team!
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November 2023 by Diana Leiva
I recommend this place for the kindness toward the costumers, for the responsibility of their job and gave me my vehicle before the estimated date, and for their quality in their job 10/10! They left my vehicle spotless and I thank Sonia the receptionist of the place she was very lovely and very kind thank you.
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July 2023 by Iamwhoiam
Top auto body shop! They did an amazing job in a short time. All the staff was helpful and very friendly. They took care of all the insurance paperwork and car rental etc. A great surprise the warmth of that place, thanks to its receptionist Sonia.
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July 2023 by Jonathan Gerber
Super helpful. Great quality. They even come pickup the car on a flatbed and return when complete.
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May 2023 by Rejuve U
Prime. Auto Works is the best! I had body work from an accident that had to be done not only were they prompt and had it done within a week so professional. The owner Andrew is a gem as well as the front desk receptionist. I believe her name is Sonya. Top-notch service in the North Hollywood area. I could not be more pleased. I feel like I’m in a brand new car again lol. My Lexus was shining when I came to pick it up. Thanks guys!Service: Body & Trim
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May 2023 by Martina J
I went in today as this was the closest body shop referred to by State farm. I had already gone to a previous place to get an estimate, as I am not at fault. I came here to also get an estimate to compare. When I walked in I saw that the receptionist was busy. I was greeted. I let her know that I wanted to get an estimate and she immediately said they don't do that. I told her I wanted to get something in writing. She said they don't do that and that I would have to schedule an appointment to get my car repaired, and that their next appointment was until 2 months from now. Right, so I'm not in a hurry to fix my car as it's merely cosmetic. She asked for my last and first name. I asked if I would get a confirmation email or written confirmation for my appointment. Again, she said they don't do that. Well what do you and how are you even running a business without paperwork or something written? How do you expect someone to bring their car for repairs without even looking and inspecting the car before doing so? Just ridiculous.
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March 2023 by CS Wallace
In addition to doing a fantastic and timely job on our car repair which would be enough for a 5-star review, this place gave us the best customer service experience we've ever had with any business. They went above and beyond to help us with the insurance claims, rental and transportation, and even extra tips about selling the car when the time came. They talked us out of doing extra work that we didn't need done which is the opposite of what you'd expect from a car repair place. If you're coming to a place like this it's likely you're dealing with some stress, but if you come to Prime that stress will be lessened as much as possible. I can't recommend this place enough.Oh and the price was incredibly reasonable as well!
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February 2023 by daphne salgado
10/10If you are thinking of going to a body shop that has great customer service and will repair you car in a timely manner please come here! Sonia and her team did a amazing job on my E350 after I got into a accident. Sonia and here team made me feel like my car was in good hands and I am forever grateful for the amazing service they provided. I'm so happy I was able to find this shop and will definitely be coming back.Thank you so much Prime Auto Boy Works you guys are amazing!!Services: Painting
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January 2023 by Terry Walker
Service was excellent. Sonja was amazing.
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October 2022 by Emily Peschka
Great work and friendly staff! I brought my car in for a bumper replacement which was completed within 3 business days. The car looks fantastic and they even washed the car and cleaned the headlights before I picked it up. They did fantastic work on my car. Furthermore, Sonia at the front desk was outstanding! She was extremely friendly and kept me updated every step of the way. She always knew the status of my car and went above and beyond to make my experience a positive one. If ever I need work done on my car, I'll be coming back here!Service: Body & Trim
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September 2022 by Emily P.
Great work and friendly staff! I brought my car in for a bumper replacement which was completed within 3 business days. The car looks fantastic and they even washed the car and cleaned the headlights before I picked it up. They did fantastic work on my car. Furthermore, Sonia at the front desk was outstanding! She was extremely friendly and kept me updated every step of the way. She always knew the status of my car and went above and beyond to make my experience a positive one. If ever I need work done on my car, I'll be coming back here!
