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January 2024 by Gail Zellman
Everyone was very nice, but I am very unhappy that a recall-precipitated service, with an appointment, could not be completed in one day. This meant that I had to make the long drive back and forth to Universal City two days in a row (and pay for the gas to do it). Is there any way to ensure a same-day service for minor repairs???
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January 2024 by vincent mark
I've been coming here for many years. Mario and the entire service staff are excellent. The customer service, quality of repair and fair pricing are what keep me coming back. I will always have my car serviced at Mini of Universal City as long as I own a mini which I expect will be for many many years. Thank you Mini of Universal City!
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January 2024 by Maggie speak
Back at Mini Of Universal for an oil change and a regular service appointment. I trust Jorge Gutierrez completely! He has been my service advisor for years and he is thorough and a terrific guy. The service department has kept my mini running great for almost 10 years! Thanks toJorge and the service crew.
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January 2024 by Bethany Johnson
Currently giving a one star rating while I work out a situation with my 2023 MINI Cooper S. I took the vehicle in for it’s first service and shared with the service manager I thought there was something wrong with the transmission.Several months earlier I had made a wrong turn into an uphill driveway, stopped and put the vehicle in park at a 45 degree angle while I decided where I needed to be going. In order to back out properly I needed to go forward to give myself some space, so I put the car in drive and as soon as I let the brake off my car rolled back very quickly and into the brick mailbox behind me damaging my bumper. I noted it and thought something was wrong. I understand a short roll back, but this rolled back 5-7 feet before I could hit the brake. When I tried to recreate the issue I couldn’t - the car would slightly roll back but stay mostly stationary so I had time to hit the gas and move forward every other time. I decided to take it in for service and ask.Jose, the service manager at MINI Universal, told me - oh they always roll back a few feet, that’s normal and it’s fine. I explained several times it felt like significantly more than a few feet, but as someone who doesn’t know a lot about cars I took his expert opinion and planned to get the bumper fixed myself.Three weeks later I was parked going upwards on a 45 degree angle with a passenger (someone who does know a lot about cars) and as I put the car in drive to go forward, my car slid back over an entire car length into a car parked about 10 feet behind me. I hit the brake as it slammed into the bumper of the jeep damaging my car again. I had been moving my foot to the gas to move it forward so I had to have additional reaction time to hit the brake when suddenly instead of going forward it was going backwards. Immediately after I was able to recreate the issue and have video of my car rolling back significantly while in drive. My passenger was also insistent that there is no way that should happen in an automatic car and if it does then MINI has a major quality issue. The vehicle behaves inconsistently and it appears that in this seemingly random issue the car doesn’t recognize that it is in drive and behaves as though it’s in neutral.I’ve added the video to this review. In the video I am putting my brake on and barely lifting it off in order to show that it is rolling back but not so much that I let it free fall for more than half a second so that I can avoid any further damage. I shared this with Jose and MINI Universal a week ago, clearly explaining what they are watching. Today I called after having heard nothing back and was told the shop foreman said “oh no that’s normal, you just have to hit the brake faster when it does that. Knowing that sometimes I have no issue with the car being in drive on a bill and not rolling back, It seems odd to me that he thinks it’s normal to not have your car perform consistently, let alone continue to rollback more and more when you lift your foot off the break in drive. An automatic should not do this. I’m female and I honestly believe I’m being gaslit in this situation. I’m super disappointed in MINI and in the dealership. The car barely has 5k miles on it and there is clearly something wrong and instead of supporting the customer I’m being discounted and made to feel crazy.*12/7 update: Shop Foreman was incredible unhelpful and condescending. Maintains that AUTOMATIC vehicle has manual box transmission that allows for rollback, but from my research all MINIs have hill start assist feature so even if that were true it should negate that issue. Additionally, inconsistency of functionality poses a major safety hazard. If multiple MINI service, sales and customer service employees all were concerned by this apparent issue it seems unrealistic to expect customer to know of this risk without being told. Have been told to go to original dealership from where it was purchased. Have contacted a lawyer and in contact with MINI corporate. Shocked at dealership foreman’s lack of concern for safety issue.
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January 2024 by Joe Pit
The service guys are really great. The porters take good care of your car. The mechanics upload a video of the diagnostic for the customer to watch and make decisions on repairs and/or service. And the cashiers are kind and cute!
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December 2023 by Bethany J.
Currently giving a one star rating while I work out a situation with my 2023 MINI Cooper S. I took the vehicle in for it's first service and shared with the service manager I thought there was something wrong with the transmission. Several months earlier I had made a wrong turn into an uphill driveway, stopped and put the vehicle in park at a 45 degree angle while I decided where I needed to be going. In order to back out properly I needed to go forward to give myself some space, so I put the car in drive and as soon as I let the brake off my car rolled back very quickly and into the brick mailbox behind me damaging my bumper. I noted it and thought something was wrong. I understand a short roll back, but this rolled back 5-7 feet before I could hit the brake. When I tried to recreate the issue I couldn't - the car would slightly roll back but stay mostly stationary so I had time to hit the gas and move forward every other time. I decided to take it in for service and ask.Jose, the service manager at MINI Universal, told me - oh they always roll back a few feet, that's normal and it's fine. I explained several times it felt like significantly more than a few feet, but as someone who doesn't know a lot about cars I took his expert opinion and planned to get the bumper fixed myself. Three weeks later I was parked going upwards on a 45 degree angle with a passenger (someone who does know a lot about cars) and as I put the car in drive to go forward, my car slid back over an entire car length into a car parked about 10 feet behind me. I hit the brake as it slammed into the bumper of the jeep damaging my car again. I had been moving my foot to the gas to move it forward so I had to have additional reaction time to hit the brake when suddenly instead of going forward it was going backwards. Immediately after I was able to recreate the issue and have video of my car rolling back significantly while in drive. My passenger was also insistent that there is no way that should happen in an automatic car and if it does then MINI has a major quality issue. The car behaves as though it is in neutral when in drive, but does so inconsistently. I've added the video to this review. In the video I am putting my brake on and barely lifting it off in order to show that it is rolling back but not so much that I let it free fall for more than half a second so that I can avoid any further damage. I shared this with Jose and MINI Universal a week ago, clearly explaining what they are watching. Today I called after having heard nothing back and was told the shop foreman said "oh no that's normal, you just have to hit the brake faster when it does that. Knowing that sometimes I have no issue with the car being in drive on a bill and not rolling back, It seems odd to me that he thinks it's normal to not have your car perform consistently, let alone continue to rollback more and more when you lift your foot off the break in drive. An automatic should not do this. I now have to take time out of my life to go in and hope to recreate the issue a third time (which is actually dangerous). I'm female and I honestly believe I'm being gaslit in this situation. I'm super disappointed in MINI and in the dealership. The car barely has 5k miles on it and there is clearly something wrong and instead of supporting the customer I'm being discounted and made to feel crazy.I'm also contacting a lawyer and MINI corporate. It's disappointing that I have to throw a fit in order to be taken seriously. Will update if MINI Universal is able to make this correct, but beware if you have something you believe to be wrong with your car. Don't take their word for it. Trust your gut.*12/7 update: Shop Foreman was incredible unhelpful and condescending. Maintains that AUTOMATIC vehicle has manual box transmission that allows for rollback, but from my research all MINIs have hill start assist feature so even if that were true it should negate that issue. Additionally, inconsistency of functionality pos
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December 2023 by Joanna Estrada
It was my first time visiting for an oil change, and I was definitely not disappointed. Mario provided excellent service, and I appreciate the free coffee/water and complimentary car wash. I also did not have to wait long and it was nice to receive a video of my car's multi-point inspection.
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November 2023 by Dan B
Mario is the man, excellent service advisor. This location used to be on my most disliked dealers list but has really turned around their quality of service. Especially, going beyond expectations with their service to my vehicle. Calabasas has all but lost my business, they never got back to me with any of my inquiries. Not smart management there of late.
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November 2023 by Victor Ruiz
This is the first time using Mini at Universal City. I used Mini of Valencia in the past, but they recently closed down. I took my car in for a 10K mile service and brake fluid warning light. I used their online scheduling from the website (very easy to use). Mario was the service advisor, and he provided me with exactly how much the service would cost and an estimated time my car would be ready. The service was great, and they washed my car (always a bonus). I will continue to use Mini at Universal City.
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November 2023 by Ely G.
This review is for the customer service I received from Niel. This man broke things down for me to all the specifics. He was running around t answer all of my questions, not pushy but attentive and honest. I appreciate the great communication and facts when driving a mini. Thank you
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October 2023 by Kacey R.
This is my second car that I purchased from MINI of universal city. I love my new car. Thank you Greg. I've gotten my car maintenance for four years. Mario has always helped me. He is the best. They're always friendly with a warm smile. You won't be disappointed. I love my new car.
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October 2023 by Kacey K.
So long story short this is my second car that I purchase from mini of Universal. The first time was in 2019. I just purchased a 2024 mini Cooper S. I love this car more than I love my mama. Everyone was so welcoming and nice. Mario from maintenance is the reason I decided to purchase my next car from mini of Universal. Greg, the sales man who helped me was very pleasant and wasn't pushy whatsoever. All in all they have a customer for life. They worked with my budget to find me the perfect car. Being a woman/ not a big car person it gets a little overwhelming because I don't understand cars and what features I should be looking for. All in all go to Greg to purchase your car and go to Mario to get your car maintenance.
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October 2023 by Monica Mauro
Just went into Mini Universal City for a scheduled service and it went so smoothly. First of all, they emailed me to remind me to schedule. I scheduled, took it in, and got my Mini back all washed and up to snuff. Jorge, a member of the service team who handled the paperwork, was professional and efficient. I also loved that I was sent a multi-point inspection video of my car. Thank you Universal City Mini team! A shout out to Marc Perry on the sales team as well! Best car salesman I have ever encountered. Made purchasing my second Mini a real pleasure.Monica M.
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October 2023 by Jen Bryson
Mario in the service department takes great care of me and my car. He’s given me advice on many occasions that I trust and appreciate. He recommends what is necessary and gives me guidance and choices for any optional or preventative services. I always leave feeling like we made the best decisions for my car’s longevity and for my budget.
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September 2023 by Daniella E
George in service was great, there is also a gentleman who dresses really professional in sales, he's amazing, always acknowledges me when I am there. The service guy was also great even though I didn't catch his name. However, the lady at the front desk forgot I was there. I arrived at 3pm as I was instructed to pick up my car she had me take a seat and I waited an hour even though my car was ready the whole time. Was very upset about that as I took off work early to be there.
