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September 2024 by Ava Wooton
They took care of absolutely everything in top quality fashion !!!
MINI dealership is BIG on quality and and service… ?
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September 2024 by Ron
Since MINI of Santa Monica closed I’ve been looking for a new dealership for service.
Glad to be at a MINI only dealership again because the dual BMW/MINI dealerships treat MINI owners as if we’re the burdensome bastard-child or something. Felt that way at Bob Smith and South Bay which are dual dealerships.
The porters/valets here at Universal MINI are always friendly with a smile which sets the tone for each visit.
The service guys Jorge, Jose & Mario are always fun to interact and joke with when I’m there for service and great when answering any questions or concerns I may have. Can’t recall a time when I’ve visited and one of us says something to have the service office cracking up laughing.
Oh and the parts dept guy George upstairs is always cool to hangout with and shoot the breeze while waiting for my car. He helps to make the wait time go by faster and I get to learn about which MINI’s are prone to this or that happening the most. I happy with this dealership and have had no problems.
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September 2024 by Evan Greenspan
Today’s challenge - one of our JCW GP’s tires blew out on Saturday night and we needed to leave on a planned road trip Monday. The car takes a rare size (225/35 R17), which 15 tire stores all told us was a special order. We called NH Mini’s parts department - they were able to have the tire brought in from the Inland Empire within a few hours, and we were on the road by the end of the day. Mario in Service and Alan in the Parts Department were both heroes today!
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September 2024 by Kathi Oneill
Always very courteous, and helpful interaction with staff
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September 2024 by Ron Rendina
Great service and pleasure working with Mario
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September 2024 by Brooke Somer Jones
Very helpful, friendly and accommodating! The service team is amazing and everything from tire repairs to buying out the lease on my car, they’ve all been so gracious and helpful every time. I’m a customer for life and proud to refer anyone who’s ready for a new car.
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September 2024 by Jaimi Zwerling
As always, great service . . .
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September 2024 by Jacqueline Scheck
Nice people and excellent service.
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September 2024 by Erika Eugenio
The service guys always have a great attitude and very helpful. I’ve been taking my mini here for over 4 years now.
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September 2024 by Isagani Sera
Mario is and always very helpful, honest, and professional in dealing with my car issues and other things. He explains to me the problem and always offers options to deal with them and helped me save. Been going there and will continue to do so. Same goes to the rest of them!
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September 2024 by Amber Elder
Mini Universal City is an easy place to work with. Jorge, my service advisor, is friendly and knowledgeable. They always take great care of my car and get me out quickly. :)
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September 2024 by caroline sexton
GREAT GREAT GREAT!!! I learn something new from Mario and the mechanics, which is amazing!
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September 2024 by M B
Marioand staff consistently service minded no matter what the issue
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September 2024 by Julie Gonzales
Thank you to Jorge in the service department. I called for an appointment and i was able to get my car in the next day. I ended up getting my car back the same day with a sweet car wash I wasn't expecting. I am going back for a full diagnostic to keep my little "gokart" purring and happy to go back to Jorge again. Thanks!
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August 2024 by wesfan
Mini of Universal City is the BEST! I’ve purchased two cars from them and I’ve never been less than satisfied with the excellent service I’ve received there over a ten-year period. First-rate service and completely professional in every way. Even during this crazy pandemic they continue to prove outstanding customer service.
