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March 2024 by Markus O'Leary
This location is a joke! Today I have a reservation to pick up a car at 5:00. I arrive at 4:30, the office is closed, but it should be open till 5:00. To make things worse, an employee in the lobby looks right at me through the entrance door and doesn't offer any assistance. Terrible customer service!
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October 2023 by Tricia
Reserved a car the night before reservation, a man called a hour before pickup and said we don’t have the type of car you reserved. Okay, but what about is there another size vehicle that you’d be willing to rent, or could I wait until Monday, or another location has vehicles or the type you want to rent? Just we don’t have the type of vehicle you reserved, goodbye. His tone was I really didn’t even want to make this phone call but would rather make the call then have you show up.I drove clear over to the Reseda location and got good service and a good car! So go there if you close by!
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October 2023 by Heather Mckinstry
Brian and Jeff are simply downright pleasant and helpful. I have been traveling a lot in the last year and very good vibes and competent (well more than competent but you know what I mean lol) here. You are not at the airport!! Props guys!! Hertz - please compensate them !!
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October 2023 by ID21
Great customer service, provided us with an upgrade to our vehicle without hassle. Worth the ride from the airport.
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October 2023 by Bob Gordon
Great service and cars. Really helpful and nice welcoming staff.
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September 2023 by Wendy Vurckio
The people in the first rental location were very nice and sent us to pick up a car a few miles away and the car had a disgusting smell of dirty diaperswe let Hertz know, but they didn’t do much about it, they gave us certificates for 50 in august and they expire in decnot happy with Hertz
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September 2023 by Julia Boland
Very friendly front desk staff. Always easy rental experience here. Would recommend this location to rent.
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August 2023 by lizy ryan
Had to book last minute and they were able to accommodate for a week long rental. Lovely and helpful staff!
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July 2023 by Keisha Abdelkader
Ani Ani Ani!!! Thank you sooo much for helping me find and then retrieving a car big enough to transport my family plus a wheelchair to the airport. You are the epitome of elite customer service. I was so impressed that you went out of your way to assist me that from now on, your office is my forever rental spot. You're the best, thank you again!
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June 2023 by Keisha A.
Ani Ani Ani!!! Thank you sooo much for helping me find and then retrieving a car big enough to transport my family plus a wheelchair to the airport. You are the epitome of elite customer service. I was so impressed that you went out of your way to assist me that from now on, your office is my forever rental spot. You're the best, thank you again!
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May 2023 by Brett Fuller
Had to get a rental while my car was in the shop. From the moment I first talked to him Brian handled everything with a friendly demeanor and helped me get a great rental car for a few days. Would recommend this place anytime.
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May 2023 by S B
This location failed to tell me I was going to need a huge deposit even with a credit card. I had spoken to the gentleman twice during the day to ensure I was set. What a waste.
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May 2023 by Charles Y.
Ani was extremely helpful and knowledgeable over the phone. When I came in, Ani and Brian helped get me a vehicle in a quick time frame, both very friendly and professional.
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May 2023 by Brett F.
Had to get a rental while my car was in the shop. From the moment I first talked to him Brian handled everything with a friendly demeanor and helped me get a great rental car for a few days. Would recommend this place anytime.
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March 2023 by Ted B.
Took the car out of the lot and 30m later into the trip the low oil light came on. I don't know how fluid levels aren't checked before providing a vehicle to a customer. Called service to check on preferred oil type. Put on hold for 25m and then left the call exasperated. Bought the right oil and put it in myself. Never got a call for the remainder of the week to check on me or the car. Inside windshield was filthy and had to clean it to drive at night. Find a different place. I'm never renting there again.
