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March 2023 by Sherry H.
I walked by employees of All State Moving System and there was a strong smell of marijuana. I would like to see the movers be more professional and keep the pot ise to strictly recreational.
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December 2021 by Joyce H.
While I did not actually hire Allstate Movers, for reasons unrelated to our experience with this company, I did want to leave a good review. First, unlike many other movers, Allstate respects the importance and accuracy of an in-home estimate. Joe was on time, was extremely thorough, friendly, professional and knowledgeable. We received a very fair estimate along with a written inventory list of our items to be moved. I would definitely recommend Allstate for your next move.
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June 2021 by Lindsay L.
I cannot say enough great things about my experience with Joe & Lisa. Moving across country is stressful enough, but they were clear and communicative the whole time! It was fun to get updates along the way, and everything arrived in tact! Including an extensive glassware collection. PHEW! It was affordable, and they were able to fit my job in relatively last minute. I can't believe how accurate Joe's virtual quote was, I needed exactly the number of boxes he recommended. HIGHLY RECOMMEND!
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May 2021 by Rachel M.
Loved everything about working with this company. Joe and Lisa coordinated our move and it couldn't have been more seamless. We were so stressed about moving from LA to NY during covid and they gave me incredible peace of mind. Everything arrived in perfect condition including all of our dishes, glasses and peloton. Joe was spot on and very professional when providing our quote and booking the move. I can't say enough good things about Lisa! She sent regular updates and went out of her way to make sure everything went smoothly. She even sent a card checking in after we settled into our new place! Can't thank this company enough. Thank you again for making our move so easy and painless!!
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February 2021 by Bob D.
My experience with Allstate Moving Systems is that it LIES and CHEATS. It told me of a wrong delivery date (not related to pandemic circumstances) and lost a box that it denied my claim for even though I paid for full-replacement insurance. BUYER BEWARE. Allstate's response to my post is just more self-serving words with no responsible action. People watch for how behavior matching what one says. Allstate's words and behavior have no connection. A terrible way to run a business. People are sick of fakes.
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November 2020 by Micah G.
My family recently moved from Los Angeles, CA to Boise, ID and needed to move somewhat quickly due to a tight time frame. From front to back, Allstate was incredible. The customer service was some of the best I have ever received in any walk of life. Joe, who came to our house to do our evaluation/quote was kind, thorough, and accurate. Lisa, who was our point person throughout the process was SO good and extremely sweet, calling to check in and update us on progress, and essentially just holding our hands through what otherwise would have been a stressful process. The guys who came to pack up our stuff were pros. Efficient and careful, professional and friendly. Nick, the manager, is a great guy and it is no wonder he has such a great team. Plus, our stuff was going to get from LA to Boise so quickly that it would have beat us there had we not arranged for storage on the Boise side! I have had moves in the past where I waited up to 3 weeks to get my belongings. Needless to say, the timeliness was unmatched. The logistics of moving are not fun. We know this. But Allstate genuinely made it wildly better. I strongly recommend, and will 100% use their services again next time. Thank you guys!!!
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July 2020 by K J.
Hire this moving company! From Jeff who estimated our move cost/time to Jessica who scheduled everything and answered all general questions to Randy who packed the things we did not pack ourselves as well as organize logistics for the move day to the 10 movers who showed up on time to move us, the experience was made less stressful for us by these professional people! Randy and JC were our "leads" for the move and I wish I could remember everyone's name because they were all wonderful, hard-working, professional, knowledgeable and worked well together as a team. My husband I were both impressed with this company from start to finish, they did an excellent job and I would recommend them to everyone!!! Thanks so much Allstate Moving Systems! Job well done!
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March 2020 by Chip N.
This company was hired by one of our equipment vendors to deliver, assemble, and install physical therapy equipment to our new neuro rehabilitation clinic in Tarzana California. They failed to complete the job in a adequate and professional manner. They one of the large physical therapy mat tables upside down in one of the spaces and failed to place any of the four tables in the final position even through provided a layout drawing. They failed to assemble one of the equipment pieces correctly and when asked to alter - the technician stated they were unable due to an issue with the unit. I was able to reconfigure the unit w/o issue the next day. One of their workers drove one of the trucks through the building planter damaging the landscaping. Their management lied when confronted about it even though I have pictures of the muddy truck tires and damage. When requested to return and complete the job they refused stating they had an acceptance signature on the paperwork. A signature they obtained as they hurried out the door. We will not be using this company again and have notified the equipment vendor of this as well. Their unwillingness and blatant refusal to address or even correct their deficiencies makes them very unprofessional and very distant from customer centric and should be avoided at all costs.
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January 2020 by Kay H.
This company is the best-- and I speak from experience. I've moved (count 'em) 24 times, and this was my best move ever. Courteous, efficient, and thoroughly professional from the first phone call to the final delivery. My house was a mover's nightmare-- box upon box of fragile and valuable things like artwork, delicate but heavy things like crystal and china, glass tabletops, mirrors... you get the picture. It was transported cross-country and it all came through without a scratch. Special thanks to Lisa, the coordinator, who oversaw every aspect of the move and kept me sane through it all; Haddam, the packer whose sturdily-packed boxes would have survived a drop from a 10-story building without harm; and Lee, the driver who escorted it all from door to door with efficiency and good cheer. All in all, a great experience. Many thanks!
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November 2019 by Marci R.
I've moved many times over the past 40 years and my experience with Allstate Moving Systems, an agent of United, was the best experience I've ever had from start to finish. The in-home estimate by Joe came back at a very reasonable price. I had many many questions and concerns and was nervous about selecting the right movers. Lisa, who works in Allstate's office coordinating the entire move, was outstanding. I can't say enough positive about Lisa's professional, patient and friendly demeanor. She was there for me every step of the way. I think I called Lisa four times one day, and she always remained pleasant and reassuring that the move would go smoothly, and it did!! Jose and his moving teams in both California and Nevada were excellent. They arrived as scheduled on both ends and nothing was damaged. I highly recommend Allstate Moving Systems and would give them more than 5 stars if that was an option.
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October 2019 by Maureen W.
Made our interstate move as worry-free as possible. The driver and crew were fast and efficient. It was a good experience from beginning to end.
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August 2019 by S G.
We were very happy with our experience with Allstate/United Vanlines. Joe was the only agent, out of all the moving companies we called, to request to give us a quote in person. He told us that the price we paid would not exceed the quote (unless we happened to add more items later on). Sure enough, our cost did NOT exceed our quote. In fact, we ended up paying less because we got rid of quite a bit before the move. It was so nice to know that if they were going to charge us more for adding more items, that they would also be willing to decrease our price for getting rid of items! Next there were the movers, who came to collect our things. I wish I remembered their names because they do deserve the recognition. But they arrived EXACTLY when they said they would. They explained everything to me and they offered to take apart all of the large furniture for me, without any extra cost. They were so kind and efficient, and they treated my stuff with care- down multiple flights of stairs. Lisa, the person who was my point of contact during the whole move, was also extremely helpful. She called me to let me know when the movers would be arriving, when my stuff arrived to the warehouse, when my stuff was leaving the warehouse, when it had arrived in the new state and when it'd be arriving at our new place. I never had to worry or wonder about any of it, because I had Lisa!! When the items arrived at our apartment, it was the exact day both Joe and Lisa had told me it would arrive, so I was prepared. The movers who brought my stuff were just as awesome and helpful as the ones who picked up my stuff 3,000 miles away. Unfortunately for them, there were some unforeseen circumstances in regards to unloading the moving truck. For example, my building manager told us we could park it in a certain spot but when the day came, a dumpster was blocking the spot. I thought for sure the movers would charge me extra to have to bring the stuff in from a different, further-away spot. I was worried this would result in some sort of fee. Instead, the movers were fine with the change of plans, and I was never charged any fees. honestly, this whole time I was worried about some sort of catch that people who used other moving companies had warned me about. But there wasn't any! Lastly, out of the hundreds of boxes and items I had shipped across the country the only item that broke was a bookcase. Thankfully, I wasn't too attached to it and the movers were helpful with walking me through the entire claims process. They helped me put in a claim that day and by the next day, I had an email from the company saying a check for the cost of the bookcase was on it's way. Sure enough, we received the check to buy a new bookcase and our $1400 reimbursement for using one less shipping container than expected. I don't plan on moving across country any time soon, because it was such a stressful experience in so many unexpected ways. But the most unexpected of all, was that what should have been the hardest part of the move was actually made easy by Allstate/United Vanlines. If I do end up moving again, I'll be sure to use them- no hesitation!
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August 2019 by Linda C.
After getting several quotes and dealing with many people we chose Allstate Moving Systems. We went from the San Fernando Valley in California to a suburb of Buffalo, New York in April 2018. Everyone we dealt with was top notch, friendly and professional. When the truck reached our new home and they unpacked our belongings my daughter who took charge at that point was impressed as well. Highly Recommend without hesitation.
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August 2019 by Matt P.
We contracted with Allstate for a cross-country move. Everything seemed to be OK until the end when we tried to get reimbursed for a change in final delivery location. We were told we would receive a refund, but when it came time to collect, they denied ever having made that commitment. Aside from the flagrant dishonesty, what was most disturbing was that we had gone out of our way to accommodate their late delivery to us. We even allowed them to deliver to a very angry customer ahead of us, even though we were next in line, which actually helped save them money. Going back on their pledge to honor the refund was an unethical move, and shattered any good will we might have had towards them. Avoid these people if at all possible. EDIT: I received a response from the owner with the most bland, impersonal reply possible: "Thanks for the feedback." The fact that they failed to address my complaint at all tells you everything you need to know about this company. They do not care about their customers, and once they have your money, you no longer matter to them. There are many moving companies out there. Don't use this one.
