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January 2024 by Señor P.
Excellent customer service! Thank you Roxanne and Jared!Competitive prices with clean and well kept facilities
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January 2024 by Elen Y.
Roxanne is a rockstar!She is always super kind and helpful. This is our second unit with Extra Space.We are so delighted with our experience. Best possible human being they could have hired for the company.
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November 2023 by Damien Smith Jr
I needed to get a storage last minute so I booked with Extra space cause of location online. When I went in to get my unit I ended up at the wrong location, I spoke with the manager Roxanne, she explained to me where my mix up happed. I asked her if I could move my unit to her location because it was closer to where I needed and she went above and beyond to assist me. Not only did she break down everything so I was getting the best value, she called the other location to cancel my reservation with them, assisted me with beginning my rental at her location, explain to me things I didn’t understand and more. And today when I was moving my things into the unit we happened to cross paths and she made sure I was aware of access closing time, how to put in my pin, and made sure I knew how to work my lock. She made my experience with my first storage unit a great one, I look forward to my renting there. Thank you, Roxanne!
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November 2023 by Damien S.
I needed to get a storage last minute so I booked with Extra space cause of location online. When I went in to get my unit I ended up at the wrong location, I spoke with the manager Roxanne, she explained to me where my mix up happed. I asked her if I could move my unit to her location because it was closer to where I needed and she went above and beyond to assist me. Not only did she break down everything so I was getting the best value, she called the other location to cancel my reservation with them, assisted me with beginning my rental at her location, explain to me things I didn't understand and more. And today when I was moving my things into the unit we happened to cross paths and she made sure I was aware of access closing time, how to put in my pin, and made sure I knew how to work my lock. She made my experience with my first storage unit a great one, I look forward to my renting there. Thank you, Roxanne!
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November 2023 by Laice O'Malley
Kaveh was so helpful- showed me around, how to use the locks and keypads, and how to locate my unit. Very clean facility with cameras which I like as a woman. My friend has rented here for a couple of years and recommended it!
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November 2023 by Hmayak Kurazyan
I recently had the pleasure of using Extra Space Storage for my storage needs, and I can't say enough about their exceptional service. From the moment I walked in, I was impressed by the cleanliness and organization of the facility. The units were spotless, and the well-maintained grounds gave me confidence that my belongings would be in good hands.Customer service is amazing, Special Thank You to Roxanne (manager) for taking time to help me find a unit that best fit my budget.
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November 2023 by Izlet Martinez
As an auction buyer it is always nice to come to facilities like this one, where it’s all nice and clean. Manager Roxanne is always nice and helpful. Will definitely like to keep coming back to this location.
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September 2023 by Mrs. S
I had some concerns about my space and possibly moving to another size, maybe another location. The former manager (Erik), I had dealt with, transferred to another location and I was apprehensive dealing with a new manager. What a pleasant surprise meeting Roxanne! She was so responsive, welcoming and helpful. Roxanne was patient, resourceful and very thoughtful in showing me some options that would best suit my needs and took all the time I needed to help me make my decision. This is a manager that will happily assist you in selecting the right space with her warmth, knowledge and enthusiasm while still being professional and kind. Thank you Roxanne!
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September 2023 by Gina Sprehe
Very clean, very safe, always helpful. Giant moving carts avail to borrow. Highly recommend!
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September 2023 by Marcanthony Griego
I was looking for a storage unit last minute and Ms.Roxanne was a huge help! She made sure I was well equipped with the right unit size to ensure all my furniture would fit I would recommend this storage place 1000 percent. If you need amazing customer service ask for Roxanne
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September 2023 by Andrew Quillen
I made the reservation during the middle of my cross country trip. The gentleman who assisted me was more than accommodating and made me feel welcomed. Answered all of my questions and helped me understand the process here. It’s a great way to store your extra things and the staff is incredibly welcoming. Would recommend them to anyone. 10/10.
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September 2023 by Divina D.
Roxanne is the absolute best, super easy and great service! Highly recommend this location, best deals and super clean location.
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September 2023 by Sydney Pashley
I had a great experience storing things here for over a year. Roxanne was incredibly helpful during my move out and I really appreciated it! Thanks!!
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August 2023 by Patricia K
I visited yesterday and Jarred and Roxanne were friendly and excellent in helping me find a storage unit to my liking, and they even stayed well past closing time (closing time was 6:00) to help find a unit, even though I arrived there close to closing time. It's a nice atmosphere and they have climate-controlled spaces/units. There wasn't a unit at N. Hollywood in the size I wanted yesterday, so they spent time helping me find a unit at another location of Extra Space Storage, and now I have a unit in a good size for me and that's actually closer to me. Thank you Roxanne and Jarred!
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August 2023 by Chris Cruz
The place is clean and the workers are very nice. The reason for one star is that they keep raising the prices. They raised it $50 a couple of months ago and now $100. I haven't been in my unit for a year yet, and the price went up $150 in 8 months. The contract you sign states they can raise the prices whenever they choose. I left public storage cause I thought extra space was cheaper. Public storage I was there for 6 years and only went up $5-$10 a year. STAY AWAY FROM THIS STORAGE PLACE! YOUR STORAGE UNIT WILL GO UP IN PRICE DRAMATICALLY. YOU CAN ASK THE PEOPLE WHO WORK THERE. THEY WILL TELL YOU THE TRUTH. PEOPLE ON THE PHONE WILL SAY WHATEVER TO GET YOU TO AS A CUSTOMER.Update: You see their reply. Your price is not guaranteed. Better off going to public storage. Last week, when I was there, I was looking to get another locker. They said there were only 3 units available, and they're about to be sold out. So if they are at capacity, they decide to raise it $100? Bad business practice.
