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January 2024 by Johnathan Salinas
Great service. Love the phones.
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November 2023 by Hitman H
this business is a whole scam saw they were selling phones on offer up for them just to tell me other ppl run there accouts lol for laura jus to deactivate the account right in front of mr then lie about it said get a iphone for $99 with a trade in numer or new customer for her jus to tell me it was wrong on offer up and they dont honor that watse of time and brain cells with this lady she lookm like she jus had a train ran on her hair crazy tacky clothes jus looked like a hot mess no wonder everything was a mess jus unprofessional and now i know why i never delt with cricket or metro they in the same boat jus save ur life and do business with another company. FALSE ADVERTISMENT HERE
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March 2023 by Gina Noh
I went there today. The worker was so stupid. I came first but he got another customer who came late. I tried to unlock the phone there. He said go to app store nearby. I got there, but that app store could not unlock my phone. He gave me wrong instruction and wasted my time. And I went to cricket store again and asked about changing my pin number. But he told he cannot do that and told me that just leave.I asked him name. He said his name is cricket. He did not tell his name.It was horrible customer service. He gave wrong info and made customer in difficulty. I don't know why he works there. So.... stupid....and not kind at all. Worst experience. He said don't come back to his store. Omg....
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January 2023 by Bishop A.
This place has really gone downhill. I asked for airpods and was given a cheap knock off of airpods instead and not told that they were not apple airpods. When I came to realize that the packaging was not the same and also really bad quality, although very deceptively labeled to appear as an apple product, i asked for a refund. To which they have this convenient "rule" of have "no refunds on accessories." The knock-off is a poor quality counterfeit.Also, they make up lies to pretend they know solutions. I asked about why i was not able to login to my hotspot on my iPad to the cricket hotspot. One of those guys made up a lie that "iPads require too much hotspot data." To which i replied, "then how can my Mac computer receive all the data and stream videos and not my iPad which is like a large iPhone with the same apps?" But he stuck to his guns. Later that day, i went to an apple store and the issue turned out that i had an outdated iOS and my hotspot worked just fine on my iPad after the download of the newer iOS. Terrible and misleading service at Cricket Noho. I used to love this place.
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September 2022 by Juan Arias
This is the most legit, friendly, professional, and helpful group of staff for helping me and others have a positive and effective mobile experience. Every time I visit, I feel I have been valued and take care of. Thanks Jesus, Juan, Francisco! You guys truly rock!
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September 2022 by Rebecca Gonzalez
They messed with my account now my phone gets disconnected by the company every month. They will randomly over charge me as well, it’s been an absolute nightmare and it all started when I changed plans at this store.
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July 2022 by sophia Gill
DONT WASTE YOUR TIME COMING TO THIS DEALER YOU HAVE EMPLOYEES LIKE FERNADO HANGUNG UP ON YOU BECAUSE YOU ASK FOR A MANAGERS INFORMATION AND DEALERS EMAIL THIS IS INFORMATION THAT EVERYONE IS ALLOWED TO ASK BUT THEY DONT WANT TO GIVE BECAUSE THEY DONT WANT TO DEAL WITH THE CONSEQUENCES OF THE MISTAKES THEY MAKE
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May 2022 by KE Ciovacco
I live in California and paid the phone bill prior to midnight. These crooks meaning Cricket Wireless forced me to pay 5 bucks plus 4 dollar processing fee to get my phone back on because I didn't pay it by midnight Pacific Coast Time. Wow ! That's so fraudulent billing ! Getting a new network. Feel free to credit my account by 9.00 thanks !
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April 2022 by Lily Gold
Run from this place. Ezequiel screwed up my account when adding a new line to my old account, just to make a commission for a new customer. On top of that gave me a bad phone "for free" and added extra, unnecessary money to my account, and changed my due date.Cricket is excellent service. Customer service is much better with Jazmin at 7209 Van Nuys Blvd, Van Nuys, CA 91405.I will not return to this Lankershim store in NoHo.
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January 2022 by Laura Belle
Los representantes FERNANDO y KARINA me ayudando mucho con todos mis preguntas. 10/10 para esta tienda Cricket c:
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August 2021 by Anonymous
****** Attention To All ******Do not go to this location, beware! Yenni (Jenny) makes her best attempt to up-sale and over charge you. If you do not pay attention they will rip you off with B.S fees.Also Louis (who recently quit apparently) promised me a free case/screen protector with phone purchase and she didn't want to honor the deal.Ultimately she was rude and unprofessional.*Note to corporate: please help me and teach this store how to treat a longtime customer. Thank you
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June 2021 by AARON MONTGOMERY
Great customer service.
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May 2021 by Alisha Ewing
David was very helpful, nice management.
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May 2021 by Mekyve Uribe
the store is under new management and the manager David was the best help ever. ge knows exactly what he is doing and never met anyone more knowledgeable
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May 2021 by Paula H.
I don't live with a cell in my hand, but the staff at this shop not only sold me the right phone for my limited needs and have ALWAYS gone the extra mile to help me when I come wandering in with a "can you help a baffled senior?" question. The most recent was getting my cell Bluetooth to talk to my car. Took MAYBE 5 minutes and voila! all good.
