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January 2024 by Christine R.
I went the the bank because i needed change for $20. I needed 20 $1 bills. They refused to give me cash because i don't have an account with them. It's a bank! I had cash and was asking to exchange $20! I could understand if it's over $100 but seriously. I need it for my kids. They refused to help me. I will never open an account here.
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March 2023 by Kristin B.
We looked at putting our accounts at 3 other banks but weren't happy with the customer service we received. We went with this branch and have been very happy with it. Galdino is terrific as are all the other people we have dealt with there. Sometimes they are really busy but worth the wait. Also, having a busy branch means that the company is less likely to close this branch! Another +
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February 2023 by Jim Y.
The places before World War II still standing very busy a long line, but great service even though it was a long line went by pretty fast. Very nice customer service.
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January 2022 by Armen M.
I give the branch itself 0 stars but the banker there Kristina Kababchyan 5 stars! She's the most friendly and efficient banker i ever worked with at any bank! It is hard to find a honest banker to. I give the branch 0 because I saw multiple times where she has been called away from her desk while with me or other customer, they need more employees and better management if there is even any never seen the manager. the other banker couldn't answer my question said he will call me never did. Tellers are short staffed and slow worker and messed up my deposit once. Thank you Kristina glad to have someone who went above and beyond with a smile and someone who knows what she doing. Needs a raise! Bravo!
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January 2022 by Jose S.
Have an account here and had the misfortune of losing my wallet, have been to this branch a lot and never had an issue till now. I understand your policy but there is away for you to verify me and the fact that your tellers act like they don't is pretty fucken annoying. Came in with an expired ID and the print out from the DMV the receipt so you can see Im waiting for an DL replacement. The ID so you can see it's me even though it's expired that's still me. Looking like I might have to go to a bank with cardless ATM access.
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November 2021 by Robert O.
Absolute worst customer service ever!! If you value yourself don't come here because they don't value anyone! Don't even bother with Citi at all ... choose another bank
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October 2021 by Douglas M.
I've worked in the retail banking industry for 17 years. This is what teamwork looks like. From the moment you enter the branch you either get a warm hello or a quick acknowledgment "we'll be with you in a moment" I recently had the need to sit with a banker for some account maintenance where I saw their effectiveness and how they support each. Great leadership Galdino Sánchez.
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April 2021 by Andrea R.
Walked in because my grandma left me a small inheritance after she passed from COVID-19. I decided that I would open a savings account with Citi Bank. I was so excited. However, I did not realize that I was about to receive the humiliation of my life. I was stereotyped by the banker "Kristina Kababchyan". She was very personal and unprofessional. This is a bank not coffee bean. I'm not there to chit-chat. When she started asking me for my personal information: such as what I do for work. She didn't even let me respond, cut me off, and answered for me, "government assistance"? I was speechless! I didn't know how to respond !! I was humiliated !! Im not sure why she made that assumption? Could it be that I'm Hispanic and walked in with my two year old toddler? I was so offended. Just before I was about to leave she kept pushing the subject that I am entitled to " assistance " because I have a child. They were very unnecessary closing comments. I left there with a horrible taste in my mouth. DO GO INTO THIS BRANCH. I never want to visit a CitiBank with staff like Kristina. She was rude and aggressive in her tone, not just to me, but to the customers and her lady co-worker.
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November 2020 by Julie T.
This is my favorite branch! They have kept it together through this pandemic! The location is quite old and carpet is worn out but the employees are just amazing. I came here to open a business account after being turned away from other branches for not having an appointment and the banker Kristina took me right away between her appointments. She was very kind and funny (esp considering it was during lockdown). It was such a pleasure to do business with her. I came in a few times after for transactions and the tellers were also pleasant. It is not the closest to my house but I go out of my way to come to this branch.
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August 2020 by Steve B.
Customer service is terrible, have an account and a cc with them. Came in to get a 1700 money order and that took a whole 2 minutes. I made a mistake on writing the name, so I came in the next day with my bank card, id, copy of money order and money order. All I wanted was a simple reprint, it took them almost an hour with the manager to figure out and verify and run ncis background check and a million other confirmations to give me a copy. Next time I have a problem that is complex I will go to the atm for a better service.
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August 2020 by Edgar F.
Yo These ladies are the rudest tellers I've ever met. They have the worst customers service I've witnessed from any bank tellers
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June 2020 by Jacqueline B.
This branch is the worst bank branch I have ever encountered in my life. Every teller there does not understand the most simple of things that need to be done. We tried to deposit a paycheck into our business account and then were informed that our account is now locked, because due to fees, we were in the negative. This wasn't possible as we leave around $100 in the account to prevent this. Now, we cannot use our paycheck to pay for our rent and utilities all because the employees locked our account. What is really disappointing is that this is the only Citibank open in all of North Hollywood, which means we HAVE to go. If this manager or company reads this, I hope that they shape up because this is absolutely unacceptable.
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May 2020 by Kathleen S.
This Citibank in North Hollywood on Victory has its act together during this pandemic. Line to enter is short and clearly marked with 6 foot spacing. Separate line for ATM. Security guard is amazing, friendly, engaging and very accommodating. All the surfaces are cleaned inside after each customer. Bank staff is pleasant and helpful. Stay safe and healthy.
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May 2020 by Jon G.
There were only two worker for question. Only two for more than ten clients. I went before all the virus situation.
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February 2020 by Jessica G.
The waiting time is horrible. There are only two tellers and 11 people in line. And people keep walking in! Making an even longer line. All the employees go about their business without a care for their customers. No coming here again!!!!!