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May 2024 by Nate Hodson
Chase has the dubious distinction of having the slowest ATM's on earth. This branch is no exception. This bank is large enough to house an Olympic size swimming pool yet there's no drive through ATM. This evening only one ATM was working outside. I had to wait 20 minutes in line to use the it. My friend was in out of his Bank in 2 minutes up the street. Just sayin!
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March 2024 by Luis V.
Horrible practices and services. This says I need 85 characters so I'm just using this to fill it. Thanks
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February 2024 by C R
This branch location is so poorly managed! Every time I go in the staff seem bothered by my simple requests. I am a Private Client member and a business account holder and they are clueless when it comes for help. Today there were 4 bankers in the private client office just chatting when I asked for a banker when I walked in they said none were available. So I went to the teller like they said waited in line for 10 minutes just to have her tell me she couldn’t unlock my account, and that I need to talk with a banker. So then one comes out of the office to then replace my card. Last month I was asking about cd rates and the lady said she couldn’t help? Oh well getting better rate from Capital One then on any of their cds or my private client savings!
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January 2024 by Romulo A. RIVAS
very efficient and quiet Quick service"may I help you " is what catches your attention ! excellent staff personnel, ? ?percent Customer service Satisfaction! ?
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November 2023 by Jesse De La Vega
Courteous personnel. Nice ambience.
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June 2023 by Matt S.
Patty is super nice and helpful, your lucky if you get her assistance!! Everyone else is friendly as well. Justin the manager is very helpful. I'd chose this location over any in the valley.
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May 2023 by Jay
I went in to make a simple $3,000.00- withdrawl from my checking account and the teller was suspect - asked me for my ID (which I've never been asked before in my life) next time I'll just use another branch's in-house ATM to get $3,000.00- it would certainly be faster than this teller making me stand at the window for 10 minutes. What a joke
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May 2023 by Justin
I went in to make a simple $3,000.00- withdrawl from my checking account and the teller was suspect - asked me for my ID (which I've never been asked before in my life) next time I'll just use another branch's in-house ATM to get $3,000.00- it would certainly be faster than this teller making me stand at the window for 10 minutes. What a joke
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May 2023 by Hayko Kitesov
I never had in my life so much unprofessional workers in bank , i came to get cash from my checking account they did everything to not give me money
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May 2023 by AR Champion
Terrible service. Sometimes customers have questions specific to a branch that cannot be addressed online or by toll free customer service numbers, but this branch does not answer the phone. Ever.
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April 2023 by Kat C.
These guys are the biggest crooks in the world. I cannot wait until they go out of business for their decades of shady business dealings and fraud
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April 2023 by Katelyn R.
Whoever hires the rent a cop should be fired. I got harassed for parking; three random bystanders were parked just like me & went out of their way to console me and prove that he was just trying to intimidate me. He also went out of his way to write down my license plate number. Real weirdo energy. Closing my account with this unprofessional establishment, especially if you can't even hire decent humans
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March 2023 by Ismael L.
If you want to save money then this is the right Bank, they will hold your money for no reason & block/pot on hold your account so you won't be able to take money not use the credit car! This bank is trash
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February 2023 by Lesl C.
Went to this branch to open a new business and personal account. The Relationship Banker was rude and unhelpful. Not only was Sarkis Kulakchyan unprofessional but when I complained to his manager she didn't care. I went to the Studio City branch on Laurel Canyon and had a completely different experience. I recommend not using the branch at 4455 Lankershim Blvd.
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January 2023 by Mitzie A.
Made an appointment to meet with Sarkis. He was polite and extremely helpful. Thank you.
