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January 2024 by Sujeiry G.
I wish I listened to all the one-star reviews, please save yourselves the headache and find another daycare. If you choose to come here, please get everything in writing, do not take their word! They are not reliable childcare. We paid our deposit one month before our child's first day, had two different tours, had a second meeting to finish paperwork and at this time they verbally confirmed that she is enrolled and her start date, and they still didn't enroll my child, nor inform me they couldn't enroll her after they confirmed her enrollment. On what was supposed to be her first day we came to drop her off but instead Ana, one of the administrators, claimed they never gave confirmation thorough text, so our child was never confirmed and then told us they didn't have space for her. They didn't call, text, or email us to let us know. Instead, they took our deposit and verbally confirmed her spot in the daycare. They left us without childcare on my first day back to work and had no answer for us other than we don't have space. They told us they had two open spots during our tours, but when we came to drop off our child, they claimed two children returned from vacation. This is speculation, but we believe since we were only enrolling 1 child part-time, they gave the spot to someone else that needed full-time, or they gave it to someone who was able to cover both spots. Theory aside, why didn't they inform us before to give us a chance to make other arrangements? Her start date was clearly written on the file, and we even confirmed during the paperwork correction meeting. After I texted Tammy, another administrator, since I thought this was a miscommunication, she didn't text me back. I had to call the school to get a hold of her, she then informed me they couldn't enroll her. They are not professional or relatable. On our second tour, once we had already paid our deposit and turned in the file, Gloria let us know they were being sued and under probation. It seemed m ore like gossip, and she told us a few different reasons they were being sued. Maybe the lawsuit wasn't filed until the second meeting, but this wasn't information we were given on our first tour. Gloria told us it was because a child injured themselves under no supervision and outside the camera's range. To add insult to injury we asked for our file back with all our personal information and they denied it. Both Ana and Tammy were very dismissive and rude when I went to pick up my daughter's medical records and they kept the file. Their excuse was "their information was on there as well" but all that information is posted on their website. We had an appointment to black out the file but since we're still scrambling to find childcare we couldn't go. They did return the deposit.They left us without childcare options in such an emotional and sensitive situation. If you decide to enroll your child, please get everything in text or email. Do not trust what they say in person. I don't want this review to sound like a personal attack on the administrators' I just want to give an honest review on my experience.
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December 2023 by Brenda F.
Words can't express how grateful I am towards Mrs.Peggy, her daughters, Mrs. Liz, Mrs. Simone, Mrs.Victoria, Mrs. Malik and the staff who work here. They always go all out: every single day. Especially for the holidays. They DO NOT have to but they do.They gave my daughter & I a Christmas gift. The Christmas gift included toys, a blanket, a light up teddy bear and a HANDMADE CUSTOM Christmas ORNAMENT with her picture on it. I wish I would have taken a picture of the present, but I forgot to. The fact that Mrs.Peggy made sure to provide each Kid with an Xmas gift is so sweet: it's the thought that counts.I will post a picture of the handmade Christmas ornament they gave me. Pictures don't do it justice. I will also post a picture of the light up.teddy bear they gave my daughter. Haha the teddy bear looks a Lil beat up because my daughter loves it so much.They have top notch quality service. && Mrs. Peggy is a mom so she knows wassup. She is able to sympathize and empathize. Thank you.
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November 2023 by Anna C.
Absolutely terrible. I had an issue with another mom. Outside of day care and completely unrelated. The other mom was threatening me. And it got to the point where I had to go file a restraining order. None of this happened anywhere near day care. A few days after I filed the restraining order, I texted Peggy's trying to set up daycare. They ignored me for several days. When I was finally able to get ahold of them, they let me know they were terminating my child care. They gave no warning and no reasoning as to why. Aside from me havingan issue with the other parent. I tried to explain what happened, and that i was actually the one being attacked. But they did not care. I asked why I was being punished, when I was the victim. I offered to show proof that I was not the aggressor. It made no difference to them. Can you say victim shaming?The quality of care was way below any parent's expectations. The staff seemed overworked. And my kids would complain that they would yell at them constantly. And even though they claim to be a twenty four hour daycare, they often times did not have the days or times that were needed for childcare. The last time that I dropped my children off, I was asked to Sign a form letting me know that they were on probation. But the document failed to mention why... I wish I read all the terrible reviews sooner. Please believe the reviews and do not bring your children here! Their work ethic is disgusting and unprofessional
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October 2023 by Emily C.
I used to go here my name is Emily Caceres and I was here's for a long time and I wish my friends there good health and to make a new friends for me hope mr victor saves money for those kids of what candy lol. hope all teachers the best. love this place so much
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August 2023 by Tippy Wong
Evil staff and owners.
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June 2023 by Jackie M.
Best day care ever sad that I have to move my son but totally blessed he had the opportunity to be with these amazing ladies
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May 2023 by Alicia Castro
I honestly look forward to enrolling my son here. I remember as a child coming here myself and I almost never wanted to leave when it was time to go home! Lol and as far as all the staff there. For anyone to say that Gloria is “unprofessional” and what not is false. I can vouch for her and say that is a HUGE lie. She is one one the many that has been here for YEARS. So, to everyone reading this “Melissa”lady under me comment… Do not get discouraged on choosing them for care THEY ARE ALL GREAT. and when filing the paper work as it does state on the forms they do have the right to refuse service to anyone! ??♀️ Also, Tammy is currently helping me with getting my son in as soon as possible and I couldn’t be any more grateful for all her help. So thank you Tammy ❤️?? We appreciate you. Can’t wait for my little one to experience what I once did as a child And as far as Peggy, you’re doing an AMAZING job keep it up ??
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March 2023 by Brett McClelland
Peggy is the best, God bless her.. And he will. Wonderful place the kids, and 24 hrs!?
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March 2023 by Melissa Martinez
I DO NOT recommend this daycare that one on 15300 Dearborn StNorth Hills, CA 91343 the director "GLORIA"is not professional at all, she told me that she would give my 2-year-old son a place. She asked me for my son's vaccinations. I took everything she asked for. In the end, they never called me and GLORIA she never answered the calls I was calling her for two weeks I went to look for her to talk to her in person wasting my gas and time and she just told me to call her back again what a terrible lady she knew I needed it a daycare. So In the end I realized that this daycare is on investigation, its a danger place for toddlers. please research that place. HORRIBLE Staff.
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December 2022 by valennia de la cruz
I am very happy to have found a reliable place where my daughter feels happy.Since my daughter attends this daycare I have seen a lot of improvement in her, Mrs. Mitra has done a great job, in a short time she has made her want to learn to write, before she refused, now she does it Happy and is more disciplined. Thank you very much for that miracle.Thanks to Peggy for been always flexible and available making my life easier ??❤❤.
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December 2022 by Brenda Adnerb
Mrs.Pegy is the beautiful smart women who is in charge of the daycares. It's a family oriented place: her two daughters work here to. They always go the extra mile for the children. This daycare is awesome; words can't explain how great this place is.PROS:ll The director Mrs. Pegy is very personable and treats the children like her own.ll they have an app where you can communicate with the teachers. The app has different features.ll The teachers are all very friendly and nice. My son loves them allll MY SON GOT POTTTY TRAINED HERE!!ll They teach the kids cool things.They have different activities.ll My son loves coming here: he has a lot of fun.ll The daycare is huge: they have a lot of shade and plants.ll they have cots for the children during Naptimell GOod food and snacksll
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November 2022 by Tiffany W.
Constant neglect and lack off adequate staff and investigation. There was a kid who was bullying my child for some time and their staff never reported it. The kid bullied my daughter in front of my face twice and hit her and they never reported it. The kid tried to push my daughter again at drop off 11/27/22 and I haulted the kid with my forearm and told him not to ever touch my daughter again. At that point the bully was crying and a staff member came running to move the bully child and the child threw him self on the floor.At that point I left, and an hour later I was advised that my daughter was to be suspended from the daycare. Leaving me with no fair-say, or ample enough time to find daycare options for the remainder of my work or school week. There is a huge lack of communication between staff and the owners here, as I have asked for a call back in regards to these situations several times. The owners had no decency to call me and inform me of any investigation of the alleged violations of my hitting the bully child ( as their site is fully camera-d) or from their new staff, they just dismissed my daughters enrollment like they do with their new employees. One of their other children bit my daughter and never allowed me to discuss this with the parent who bit my child. I still dont know if it was the same kid who was bullying my daughter in front of my face at drop off.My daughters items were missing several times from shoes to water bottles and jackets. There was one time at two years old I came to pick up my daughter and she was barefoot, saying "mommy my shoes". The staff was negligent to call me and let me know that they lost her shoes and was walking around barefoot on their site all day there after. They eventually found and replaced the shoes but only after expressing my anger about the neglect.Some of my child's other personal items were never found or returned such as water bottles and jackets.There has been several other similar licensing complaints. This is not an ethical way to run a child-care business. The energy of the staff is usually that they are tired overworked and clumsy. I would suggest if you can afford better to do better. Greatful for the times my daughter was able to stay here but I would not suggest this place at all especially if you are a single parent, as security and safety is important to feel when you are leaving your child some where.
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May 2021 by Yvette S.
Great place for kidsVery friendlyAttentive with children of all ages Great learning environments, especially for the younger children.
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February 2021 by Aileen A.
These people are upset that my son is in a classroom where he should not be. He is about to turn 3 years old and is in the infants, because he has Hypotonia (weak muscle tone) and also has delayed development. He started crawling, about 6-8 months ago. Couldn't hold his own head up until about 10months ago, give or take. He receives physical, occupational and behavioral therapy through Regional Center. Now the staff that actually takes care of him are big sweet hearts. God bless them!. They definitely do the most for him and other little ones. Which I love. It wasn't until my son scratched another baby that the people in charge wanted to get him out of that room. (Id be upswt too if my baby came back with a scratch on his face, but I wouldn't blame the other child. Who's supposed to be watching them?) I understand hes a bigger boy. But still I just don't understand how they plan to keep him safe with kids in his age group, where they are already running around. While my about to be 3 year old still can not stand on his own. Lately its been so much of an issue I feel like I should just let them do it. Id be Risking my sons safety but im sure they should know what they're doing right? Yeah Right... Feels like discrimination towards his disability. Ive reached out to whoever I can to help get him a 1 on 1, but sadly NOTHING.. Doesn't make sense to me either..Yesterday my mother spoke with them apparently they told her if I did not bring my son at 6:30am I would be waiting outside until they bring a staff in. (I did not know of this) I did know they wanted a schedule for when Id bring my son because the time I bring him are different from the time my mother brings him. Ive only recently have had my son more because of current situations with DCFS. So anyways, today I they made me and my little one wait outside in the cold for about 15-20 mins. A staff actually came out to take my son, but the lady Susie I believe told the staff not to take my son. That we would wait for another teacher to come. I sent them texts. Heres the best part, no reply to my text about the conversation they had with my mother. Which bothers me because I did not know they had already planned to make us wait outside. Like I said Id gladly wait in my car if thats the games they want to play. Id rather not have my son in the cold. They screenshot my messages and sent to another number I dont know and put me in the group chat. Maybe after this yelp review I'll hear back . But now it is in the back of my head how easy it was for someone to tell their staff to Not take my son and have us wait outside in the cold and they well obviously do what they're told right? Ive been in those positions at work with dick managers so I understand. But I what if they were told not to feed him? Or to not attend to him properly? See now Im concerned for my sons safety. Retaliation seems comfortable with them. I would just like to make it known now if something does happen to my son, well.. that we can see where all this is coming from. This is a Preventative post. U know like when u see a sketchy guy around ur house or car so u make a police report for future incidents, in case something does get stolen or broken into along the line. you other Yelpers are my witnesses.Anyways my son loves his teachers & theyre are all amazing ive seen them, he's pretty much grown with them in his life so yes I want to keep him here because he is already battling other struggles. But the people in charge, need to get themselves in order. I mean theyre getting paid for my son , why should their schedules with staff be my problem where we have to wait outside in the cold ?
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December 2020 by Suzann Reina
Very clean, caring group of people, who truly care about your children ❣️ They teach, help with homework and help these kids to understand life, with lizards and other pets, plants and lots of science... we need more places like this and it’s AFFORDABLE ?
