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April 2024 by Mayra Ramos
My son attended this school and has over 25 incident reports with several of them ending up in the urgent care or hospital . My sons on the spectrum and I was told by their district director the center is not equipped to handle him even though all he had was a speech delay . They lost his iep and other evaluations that was provided to them. Kids are left unsupervised during outside playtime while all teachers just lounge on the benches on their phones. The director is always gone on a trip or some sort of family issues but that doesn’t stop her defending the staff blindly when you bring up issues. One of the male teachers forced my son to eat food and yelled at him when he declined. There is one teacher there that is god send ms Delilah but other than that it’s just a bunch of young kids taking care of the children while being on their phones . You pay for extra curricular classes and they don’t do them won’t notify you or refund you. I was paying so much money stressed out and now that my son attends Castlebay lane charter he’s soo much happier no incidents of him getting hurt , does not cry at drop offs his self esteem is so much better who would’ve thought an lausd school would provide such a great service to you at no cost . While I was throwing hundreds a week to Kindercare and my child was miserable should’ve left sooner.
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April 2024 by Mea
My child went there way back in the mid 2000 but now with everything out about kindercare I thought I would share my experiences. One time when my daughter was only 3 a teacher threatened to strangle her with a belt during circle time because she was too loud. I immediately removed her hrom the class and complained to the office and they completely ignored it and instead said my daughter was lying because apparently it was a purse strap not a belt, again she was 3. The other incident we had was when there was a fire on campus and I wasn't notified, I only found out because I happened to have the news on. Hopefully this all explains the 1 star review
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March 2023 by Victoria Fellbaum
The teachers are caring and nurturing. It's all hands on deck at this school. The place is welcoming and all personnel are easy to speak with. The APP put me at ease knowing I can check on my child any time of the day.
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March 2023 by Veronica Rojas
This place is the worst! Avoid at all cost. Staff turns a blind eye to issues and do not follow legal protocol. Steer clear.
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January 2023 by Ellie G.
I can't say enough amazing things about this center. My son loved coming every morning and enjoyed his classmates and teachers. His favorite part of Kindercare was doing Phonics with Mr. Cesar who was so patient with him, tailored his teaching and methods for my son, and taught him so much. The teachers are genuinely invested in the kids' growth and development and it didn't go unnoticed. The front desk, Ms. Isabel, was always so supportive and attentive to any questions or concerns and was extremely responsive. My son started at 18 months and we saw him blossom once he started at the center. Highly recommend the school and truly appreciate all the staff did for my son.
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September 2022 by Samantha D.
My son attended this location from 18 months to 3 years old and only left because we wanted to go to a preschool with different language support. We LOVED our time at this location and were sad to leave. Special shout out to Ms Kate, Ms Delilah, Ms Andrea and Ms Allison who took care of my son as if he was their own. The front office was also great and always welcoming, especially Ms Isabel who always took the time to chat with us.
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August 2022 by Crystal M.
My son was 1 1/2 when he started coming to this school. I was happy with the school program and how they always kept me updated throughout his day on the app. As he started preschool there was some things that I disagreed or didn't like but I made sure to address my issues to the director. Isabel was always so helpful when it came to any questions I had. She would always greet us every morning and had great customer service.
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May 2022 by Mari Z.
I took my son out after 2 weeks. We had the worst experience with the director Paige and my son was miserable. He also got the worst respiratory infection due to the lack of sending kids home that showed obvious symptoms. He would look at one of the teachers with the worst face that I had never seen before . It truly worried me about what would go on during the day. The first day there was no one there to greet us so we waited outside until another parent showed up to drop off their child. When I walked in there was a child laying on the floor crying and no one was found.I literally kept yelling " HELLO" until someone showed up. They also didn't kept track of the app and would enter false information. On the app it would say that my son ate all the food and when I showed up the teacher would tell me that he hadn't ate all day which was heartbreaking. The director would also go into her office and close the door just to avoid me asking questions. I am studying to become a teacher so she didn't like that I questioned her. I can't speak for all the Kindercare centers but definitely don't enroll your child in the Northridge Center. I am so happy to have found a different amazing school to enroll my son in. There is so much to say but I'll leave it at that !
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January 2022 by Elvira D.
Okay, let me start by saying I am sad to have to write such a poor review! But I will tell your some Pros & ConsThe first day was amazing receiving photos and videos of all daily activities but that stopped after the first day now we get a picture or video 2 times a day or once.My son's blanket has gone "missing" and at one point so did his backpack but after a week's search, I guess the parent returned it after that the facility gave our belongings to return after the facility emailed all parents.Multiple times my son came home with other kids' masks. ( not cool very uncomfortable due to covid) Not only that every Friday they have water play my son is African American so I pack lotion for the staff to apply after cause water + brown skin - not moisture = ashy not once since I packed it as my son been picked up not ashy.I am a big person on sending my child to daycare and do not disturb me unless it's an emergency, I was informed by the director that she is knowledgeable about my son's disability and has been called two times during my work week to answer questions. ( not a big deal but that's one of the reasons we pulled our son out of his last facility)We were confronted about parking in handicapped ( we have a handicapped pass) and in front of the building ( understandable) but the issue seems like we were the only parents confronted by this issue and other parents have not.The staff individually are amazing, especially Isabell amazing nice, and always so friendly.From what my son talks about Mr.Cesar & Ms.Dee is amazing.Ms.Paige is nice but could use a little bit of work with correct communication especially will it comes to overdue balances, let me explain so I paid two weeks in advance and completely forgot to pay for one week assuming I paid I saw her twice before Thursday and no verbal communication about overdue balance or email notice sent out before late fee was added to our balance. I was highly upset and we feel like since there was no formal reminder email or verbal communication we shouldn't be responsible but of course, I paid it. But other than that Ms.Paige is amazing Price let get into the price so it's $295 for a full week (M-F) now when we originally did our tour and ect we spoke to Ms.Paige about only doing three days but since the price wasn't that bad we continue for a full week.Now the price wouldn't be a big issue if they didn't hit us two weeks or a week to pay an additional $75 for summer materials....wondering what our $295 is covering if I still have to pay extra fees for a summer camp shirt and water bottle.
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December 2021 by Angela Thomas (autogirl83)
I love this school, they take care of my kids and when there's a problem we are the first to know. The staff is caring and love my kids as if they were their own. And my kids love going there.
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December 2021 by Meagan Ioakim
Amazing staff! Wonderful activities for my kiddos. I just can’t say enough good things. ❤️
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August 2021 by Astrid G.
The best preschool in the valley! My 2 year old and 6 year old both went here, both absolutely loved the school and all the teachers! They made my 2 year olds first time at school a breeze. Don't have a single complaint, we moved out of the valley so we had to leave otherwise I would have loved my boys to stay! School was very organized, both kids got great attention in education, in activities etcSummer time activities were so well organized and the app was updated regularly so it was so easy to stay up to date on the daily photos. I recommend this school to anybody looking.
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April 2021 by Brandy K.
Our boys have been at Kindercare since June of 2020 and love it there! Ms. Paige and the rest of her team have done a great job of keeping the kids active and learning in a year of change. Their COVID protocols are excellent. We have one of our sons in their phonics program and he has blossomed as a result! I would highly recommend Northridge Kindercare to anyone in the area looking for a center.
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February 2021 by Frank T.
We love this place and the staff. Our daughter Aibi has been attending for almost two years now and we are in amazement how she has developed socially and academically. We are thankful for Mrs Paige, Mrs Isabel, Ms Andrea & Ms Delilah. They have helped us with potty training which is always a mission for us parents. They listened to our concern in getting a phonics teacher and they did just that. Me Kristin has been a great asset to the center. Her calm (maybe too quiet) demeanor helps our daughter concentrate in her class. Our daughters vocabulary has expanded tremendously. In regards to Covid, they have been informative as best as they can and have (still) take measures seriously. Only two suggestions: 1. Change the door keypad (less exposure to COVID) 2. Please bring back the hot lunches. As a parent I beg of you! :) Overall, we are happy that our daughter attends KinderCare.
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December 2018 by Jany Alvarez
I am so happy that my daughter is enrolled at Kindercare North Hills. I have had such a positive experience. The teachers are loving, professional and go beyond to ensure that children experience a fun and educational environment. Mornings are tough for my daugther, but Ms. Dalila and Ms. Kate are so wonderful and really support me when I need to get going. Mr. Winn, Ms. Yvette, Ms. Nikki , Mr. John and all the staff are amazing. I can go to work with peace of mind knowing that my daughter is safe and cared for lovingly. Thank you to everyone at Kindercare North Hills!
