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December 2024 by Barry Gray
I’ve used this shop twice, both times with a newer BMW x3. Both involved insurance claims. AW is professional, timely and organized. They kept me advised of the status of the repair and communicated directly with the adjuster and the insurance company. I highly recommend AW!
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December 2024 by Skroomy
great job, happy with everything
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November 2024 by Jasmine
AMAZING!! Everyone at AW is incredible and I couldn’t be happier with their work! Harry was an absolute pleasure to work with! Highly recommend this shop!
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October 2024 by Traci Mize
This is my 2nd time bringing my car to this shop. Both time I have been very happy with the work that was done.
The customer service is excellent from all of the staff in the main office, with that said, I give them 5 stars 🌟
I want to point out Vanessa, who kept me updated on my car status and Nick, who was very helpful through it all. I recommend anyone shop AW Collision
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October 2024 by Elizabeth Ra
Took my car here on 2 separate occasions for minor incidents and they have done a fantastic job. Not only with the repairs but customer service. Nick is amazing and really helpful. Especially, when I have no idea how insurance works or what goes on behind the scenes
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October 2024 by Amy Field
AW Collision was amazing throughout the entire process of getting my car fixed. My Mercedes C250 was fully paid off, well maintained and had just been serviced before my accident where another driver rear ended my car pretty bad. Because my car was 12 years old, unfortunately the damages exceeded what the insurance company was willing to give me. I did not want my car declared a total loss by insurance and was not in a place where I wanted to take on a new car payment. I was also about to travel a lot for work over the next three months, and also didn’t want to have to rush into buying a new car without having enough time to research and decide what I wanted next. Harry and the team helped me figure out a solution and got my car fixed fast. My car turned out great! AW Collision was truly a lifesaver and I’m so grateful for all of their help throughout the whole process!
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October 2024 by Amy
I had an outstanding experience with Jack at AW Collision for the second time. He handled the repairs on my BMW X6, Vanessa and jack truly went above and beyond. Not only did they ensure my car was fixed to perfection, but they also took the time to help me navigate the claims process, making everything smooth and stress-free. Jack's dedication and exceptional customer service are unmatched. Highly recommend AW Collision and Jack for anyone needing top-notch repair work and support!
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September 2024 by Andrew
Nick Koster was an absolute pleasure to work with. Was very patient as he explained what needed to be done. Informative, smart, attentive, and really knows his craft. Also thank you to Vanessa for the great customer service.
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September 2024 by Courtney Alexis Langer
This shop is THE BEST. I spoke with Eric and Nick and they were honest, provided accurate guidance, and kept their word. My repair was scheduled and completed in the same week, true to their word. They even gave me the option to have the car washed!!
Great service. Friendly staff. Highly recommend.
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May 2024 by Seth Persaud
Got overcharged for a a routine dent repair. They tried repairing thing parts that weren't even damaged. Look at other repair shops for a better price.
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May 2024 by bob lee
Caution. Friend just got quoted $20k+ for a $4-5k job after referral from bmw BH. Straight robbery.
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May 2024 by Beatrice Cassamajor
Took car there. Staff and management very professional.
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April 2024 by Maeve Westover
Brought my car in for an estimate they ended up doing a tear down thinking the damage would cost somewhere near 10-15k came back with a 22k figure for a dent in the rear quarter and door. There was some damage to the frame too.
What was really terrible is the body shop failed to inform me that the insurance wouldn’t be covering it. So they let it sit on their lot after they knew the car wouldn’t be receiving repairs and charged me storage. After that I had a tow truck come pick up the car in pieces. As they could not even do the basic courtesy of putting back together what they could. They left several parts including the rear windshield glass and the rear quarter glass out of returning the car to me. So they lost parts off my car and didn’t return them to me and I only figured this out recently.
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April 2024 by Hessam Toossi
I can't overstate how impressed I am with their service. I had an accident with my 2023 M5. They were able to get a hold of hard to find parts in no time. I got at least one weekly update from Vanessa and Jack on the repair status. And they finished the work in just 2 weeks. The car looks brand new!
This was my first accident in 25 years, and hopefully it doesn't happen again, but if it does, I'm going back to AW...Bimmer or not.
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March 2024 by Mr. Taste
The worst place to bring your car ?The Customer service is the lowest level ?I won’t ever recommend it ?
