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October 2023 by Mariedith A.
This is my 3rd and final update. Run!! Run like the wind! There are way cheaper insurance carriers, and they won't text you 17 times with each containing one "sentence" for each thought. I canceled my policy as quickly as I could. My payment went down by $60/mo. His assistant is super nice, though!
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April 2023 by Marlyn L.
I am so glad I found this place. Ivan is very helpful and most importantly very honest and upfront. Thankful he was able to help me and I will definitely recommend him to friends and family. He truly cares. I have been through roughh experiences, so i'm just glad to have found the correct person that can help me. If you want honesty and great help totally recommend
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March 2023 by Marcos R
Update: 01MAR2023, Ivan did reach out about me reconsidering my review to a 5 star. As he mentioned in his response. I am quite happy with the service provided. As for the service in his office, that’s a different story. I do not have any contact with them unless THEY need something. The simplicity of the insurance provided is what kept me around. The the customer service. Again, it’s auto insurance and my main complaint was the unprofessional approach of the incomplete text messages.I’ve been with them for about 5years plus.The service started out fantastic. But recently, any chance they get they blow my phone up. I e lost my phone twice and have auto payments set up. The moment my payment doesn’t go through, I get text messages. Non completed sentences about a late payment. What kind of service is that?! 1 late payment, less than 24 hours and you can’t be a bit more professional about it?If it want for their accident assistance through the app, phone, email. I would’ve changed insurance.
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February 2023 by virtuous
Quick activation ?
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October 2022 by arian blour
Ivan has always been great and taking care of all of our insurance need. Been with them for years.
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October 2022 by Ericka Soriano
Excellent service
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October 2022 by ELIZABETH ANDRADE
He is very arrogant and not kind ???
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July 2022 by Leticia M.
Steer clear! My mother had been with this insurance company for over 10 years. Her car broke down in March and she called in June to try to cancel her insurance. She spoke to Ivan who told her she would need to pay another month and a cancellation fee. She placed a stop payment on their ach withdrawals because she didn't want this service anymore and as soon as her payment didn't go through, they called me since they had my number on file. I took the opportunity to ask if the information that had been provided to my mom about cancelling was correct and the lady confirmed it was incorrect, she could cancel but would just need to submit a written request. My mom struggles with technology and submitted her written request through the fax number that was on their website. She tried to send over several days and it never seemed to go through. I picked up the phone and spoke to a rep who advised they no longer had a fax and provided me their email address. I submitted the cancellation request this past weekend and received a response today in all CAPS. In their response they mentioned they haven't had a fax in three years. Not sure how I was supposed to be aware since their website stated otherwise. When I tried to provide feedback to whomever was responding on how it has not been a smooth process, they clapped back with a "sorry you feel that way". No, I'm sorry that you aren't taking accountability and this isn't about me feeling this way. This is the reality of the experience that we've had after being your customer for over 10 years. PS. TURN OFF YOUR CAPS SO YOUR CUSTOMERS DONT THINK YOU ARE YELLING AT THEM. Take your money elsewhere. There are plenty of insurance companies that don't treat you like trash.
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December 2021 by Igor P.
I have been client of Ivan for over 10 years. Started with home insurance and recently added my car insurance as well. Great guy and best ever service. He listens, analyses your situation and comes up with best solution to your needs. Will recommend Ivan to anyone!!
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October 2021 by arlen s.
Ivan came through for me immediately. He guided me to the right policy for my home and was quick. I loved the experience and would recommend him to anyone.
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October 2021 by Cindy Rivas
Ivan took his time to explain all the products and made me feel at ease. He made it easy to get everything I needed
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October 2020 by Yasmin segovia
Ivan and his employees are not only friendly, but as well professional. We have been with them for years now and we are not going to change to another insrance company anytime soon.
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October 2020 by Jonathan Adler
I’ve been a client for 10-years and have always been treated with the upmost respect and quality of service.
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October 2020 by Irvin Almanza
Ivan is such a friendly and helpful guy
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October 2019 by Yaid Rodriguez
He attends. Owner is. Special. In the way of listening to you. He is attentive. Y. A Lord. Kind and understanding God bless us. Always
