-
December 2022 by Dan B.
Staff treats you like you're a nuisance, first off attempting to call this company rarely works out, after a 5 minutes wait you're transferred to voicemail and they don't call back. The few times I've went there in person or got through to someone on the phone they are rude when communicating with, and also have observed them speak to customers in the lobby in the same manner, in a condescending and rude manner. They quite literally have the attitude of "why are you calling me and what do you want" even though they are in the business of serving the public. Take you're bussiness and money to Autogator which is 300 feet to the left of BW, the folks there are respectful and know how to talk to and treat people.
-
May 2022 by Matt C.
Sold me the wrong engine and then stopped answering the phone. We never installed the engine, so one would think that it wouldn't be a problem to return it. I'm going to have to file a fraud claim I guess
-
May 2022 by JJ L.
Sat on hold for over an hour and no one ever called me back when I left a message. Another vendor got my business.
-
February 2022 by Tyler S.
Had to get a new air intake for my 2017 Jetta, and not only did they have it in stock, but they got it sent out same day and at reasonable cost. Jeff was very helpful and even though a part wasn't sent with the order, he the missing one sent out same day and I received the next. Very helpful and professional, and everything works as intended!
-
October 2021 by Thomas M.
In previous years I have used them with great success,parts were great,and had only the highest opinion of this business. However I received a part that after installation,was electronically defective. I returned it and NEVER received the $726.00 credit for the part I returned. I was told by "Jeff" it would be "sent to accounting" and I waited and NEVER received my $726.00 credit. If you ever have a return ,don't expect a refund. He basically stole $726.00 from me and my business. AUWE!! Don;t use these guys,no integrity. Won't answer calls now...LOL
-
August 2021 by Nasir P.
This place is very unprofessional especially the guy who's name is jeff he is with zero customers service attitude very rude and made me wait there for an hour still he said we can't find the part for you with rude tone and using F word with his conversation , but over the phone he told he has the part on the wrack ready to go he lied he isn't helpful I drove one hour to get there and waited an other hour which are tow hours total , wasted very bad experience with Jeff at Bw auto Dismanter
-
May 2021 by Bradly F.
doug wouldn't let us start a truck without showing him money first. how do you expect to sell a vehicle without starting it...
-
April 2021 by Dave Z.
Terrible customer service. Should've listened to the reviews. They will sell you broken parts and then make you feel like s*** when you bring it back. Jeff needs to take an ethics class. I bet his business would succeed then. 5 years ago there were 4 guys at the front desk, now it's just Mr. President Jeff by himself. I wonder why
-
April 2021 by Igor Z.
So I bought a ton of parts from this place and most were good parts for good price!!! HOWEVER if it's a bad part, (spindle wrong side, leaky shock, etc. then Jeff will either tell you no refund but offer you a swap part which might be good or in my case bad again or try to Sell you non Oem China part for 2times the price. No compensation or even a discount for labor hours you waisted or paid! And then tell you your not welcome !!!! Because I wanted to make things right! When I feel the business that cares about their customers should be the place worried about making it right!!! Good luck. Jeff. And if you still decided to go to this guy hope it works out for you!
-
March 2021 by Alfred N.
Great clean professional place They know there cars The parts inventory system is second to non And the price is great.
-
March 2021 by Mar C E.
worst customer service , I have ever had to deal with in my life, if it was the end of the world, and I would have to walk everywhere because I could not get my car going I would walk... If I could give them no stars, i would and if there was fecal emojis I would, give them 5. they have a few Eurovans, but not time for the customer. I will post this in other VW sites so to pass the word around not to use BW AUTO. go away, try working at disneyland so you can learn customer service. yuk
-
January 2021 by Rex L.
Don't come here, very rude employees and unhelpful. I called to order parts, they said it will be ready to pick up at 9am, I came at 9:30am, they said not ready until 12pm, then I let my friend to pick up at 2:30pm, they said it's still not ready, and they don't even know when I can pick up. DO NOT WASTE YOUR TIME HERE.
-
November 2020 by Rafael D.
Today after 4 months I still haven't got my money back. And no response from this scam company.
-
November 2020 by Vadim T.
One of the best places around Autogator has most stuff I call for and the prices are Amazing ( now I'm not saying go ahead a raise them lol). But they have great customer service Jay at the front fest really knows what he is doing and who ever put him in that spot, well they know what they are doing also cause that boy needs a raise. Every time I call he knows exactly what I'm talking about and what I need how much it will be how long till I can pick it up and so on. Just about everyone I have worked with at AutoGator is friendly and knows their game. So kiddos to the leadership team at this place they really know what they are doing. Great job folks!
-
September 2020 by Max A.
Gave me the wrong part the first time so I had to go back and exchange it for the right part. On another occasion ordered a part, waited all day just for him to tell me sorry it's the wrong part here's your refund. Wasted more time and gas than just buying brand new online. Don't waste your time going to this dump they will just waste your time
