-
March 2024 by Julia R.
Long lines so many workers not getting lines down Only 3 tellers open on Friday I hate coming in to the bank with slow lines
-
February 2024 by Lealie H.
Very very disappointing. Daniel Guitierrez was not helpful at all. I needed to do a wire and he could not provide any assistance or information about the 2 bankers who could assist. I asked if he can go ask to get more information on when they will be back and he refused to do so. I asked when the next availability was and he said he does not know probably till the end of the week. Again asked him if he can go ask someone who knew so that he is not guessing and he said why does it matter if they do their own schedule. Again that is why I was wanting to speak to someone else. At this point since he was clearly was not being helpful I decided to go to another location. Daniel's tone of voice was full of attitude. He could use some customer service training. Wells Fargo please help as Daniel was not helpful.
-
January 2024 by Lisa Y.
Checked in today for the first time and was really impressed by the consistent professionalism of the Management and Teller Teams! Everyone was sharply dressed, fully focused and kindly engaged in their hustle, and Jassie especially stood out as an incredibly quick and efficient Worker with a radiantly healing smile. I walked in ten minutes before closing and the line was long but the Managers were Professional in not locking the doors until it was five and making sure everyone who came before five was taken care of thoroughly. Jassie was great in not letting the pressure salt her attitude and she helped soothe my stressful day with her kind and understanding empathy and even complimented me on my hair :0) Thank you to the whole Norco Wells Fargo Team for maintaining such positive and helpful responsible poise during stressful times and staying trustworthy when it comes to serving us thoroughly within the promised business hours! I appreciate your commitment to Professional Integrity so much
-
January 2024 by Arismel R.
Negative stars I waited over an hour to cash a check , bank stated they couldn't verify funds this is not the first time they do this to me. On top of it they charge me fees to cash a Wells Fargo check
-
January 2024 by Karen A.
Went to Wells Fargo on 1/5, faced unhelpful behavior from Jose L, the branch manager, who claimed he couldn't assist due to being busy. Disappointing experience, especially compared to the sweet and helpful trainee teller. Recommend trying another branch; this one only does appointments and won't allow you to wait. If you encounter issues, opt for a different branch.
-
December 2023 by Omar Mohamed
Excellent customer service just come in and ask for Grason Henderson he is super professional and he gonna take care of everything for you when you come in.Thank you Grason for your help
-
November 2023 by Roy Vagh
Sucks. Onlyn2 teller and 14 people in line. Other employee sitting not helping customers
-
April 2023 by Sean J.
10/10 experience every-time i come to this locationsAlways 3-4 bankers working to keep your wait times low and the staff always seem in a very helpful/ friendly mood.
-
April 2023 by Lynn Marroquin
Went into Bank at 4:40pm to open a new account planning to deposit $10,000.00. Woman Bank manager said it's not enough time to open account because she leaves at 5pm? She said I can come back tomorrow and get in line! I will find a bank with better customer service!
-
March 2023 by June V.
Murphy's law, NOT today!!!! So, of course ya girl here is ALWAYS on top of things, so when I scheduled our 10:30 am appointment for today 03/15/23( weeks ago) at the McKinley branch to establish our trust account, I did not expect to receive a call, whilst driving from Torrance, literally in Anaheim, IN RAIN, informing me that they would not be able to assist me & my co-trustee(frustrated face emoji). This was a HUGE inconvenience. However, I did ask if they could, as a courtesy, reach out to a near by branch to get us an appointment, this is a "Hail Mary". Johnathan, placed me on hold, before hand saying "no guarantee's". Now, I am a gal that walks by faith NOT by sight, sooooooo Hallelujah, the branch manager at this location, Jose, was able to accommodate us at 10:30 am. Jessica M. Assisted us and in under an hour!!!! Banks often times get a bum wrap, however, today I am here to give this branch an A++ P.S. Shout out to Grason, whom is thee go to for trusts at this location! I couldn't NOT mention him(happy face emoji).
-
December 2022 by Farshid
I deposited a large check in my saving account. I was told it would be on hold for 7 days, which was ok with me, then later they left a voicemail on my work phone (not my cell !) that they made a mistake and deposited in my checking account. These are all nasty tricks to save money for the bank.
-
September 2022 by David L
Horrible service, set up a new account, not all items were ordered followed up and the banker immediately says I only have 5 min before I leave. Ended up going to 8330 Limonite and service was top notch... I will never go to this unorganized bank.
-
August 2022 by Cody W.
Came in last Saturday to make an appointment. Was never told all parties on the account had to be present. A hour before I was told all parties had to be present. I have had an account over 20 years. It's sad to see how Wells Fargo treats their customers. I'm really considering switching banks.
-
August 2022 by Jimmy Riddle
This time fine some time it can get pretty busy around it there's four ATMs out right outside it is not inside a location but it's around other locations. Try not to go around lunch hour
-
July 2022 by Edward C.
Woman that I dealt with was rude. Didn't catch her name, but she was wearing gloves and a mask. Only gave 2 stars because another teller there was kind to me.
