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September 2023 by Jesse Cater
My mom and I went in yesterday to switch to a more reliable carrier. Adam was super helpful and patient with us. He helped us get the best deal t-mobile could offer us and found the perfect plan for us. Also, I had help from a young lady there as well but didn't catch her name. A++ customer service, glad we made the switch!
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September 2023 by Journee H.
We went to the Norco location before coming here and we weren't given any luck with phones or watches! This Location was a bit crowded when we arrived but David got us out quick! Thanks!
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April 2023 by Jeremiah G.
Anthony was very knowledgeable about products and switching us over from a previous plan. Friendly service and very helpful.
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April 2023 by nazek5
My family and I came here for new phones. Everybody there was super helpful except for a girl named Mariah who was the main person helping us. In the process of resetting our phones, she managed to not backup any of my moms pictures even though she was told many times to make sure they were safe. If I was there I would have made sure they were backed up. but I wasn't and it seems that the phone expert doesn't know what she is doing. Also she deleted my brothers notes from his phone, when she stated that they were backed up. Not a good look for this store.Ultimately, the pictures and notes cannot be brought back, so I just want to help and make sure it doesn't happen to you. Watch what they are doing, especially when it comes to important documents on your phone.
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April 2023 by Ahmed A.
My family and I came here for new phones. Everybody there was super helpful except for a girl named Mariah who was the main person helping us. In the process of resetting our phones, she managed to not backup any of my moms pictures, even though she was told many times to make sure they were safe. If I was there I would have made sure they were backed up. but I wasn't and it seems that the phone expert doesn't know what she is doing. Also she deleted my brothers notes from his phone, when she stated that they were backed up. Not a good look for this store.Ultimately, the pictures and notes cannot be brought back, so I just want to help and make sure it doesn't happen to you. Watch what they are doing, especially when it comes to important documents on your phone.
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January 2023 by Maria Diaz
This TMobile store is a really a great one. Starting with their customers service, they are great and very professional, seemed to know a lot of information, they helped us with everything we need it and answered all of our questions. They gave us the best deal for our needs and helped us to set our phones up after buying everything. They were very patient and attentive. Will definitely come back to this store for sure. Loved it.
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December 2022 by Tim Tillotson
Stopped in for a free promotion. Agent was very friendly and had the item ready when I went in. Nice, clean showroom. Not busy, it only took me a few minutes to get my freebie and chat a little.
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December 2022 by Carlos R
Went in and there were 3 people working all of them busy helping customers, 20 minutes later is see 3 people walk out of the back room, still didn't help me. A guy finally came and helped me after 30 minutes waiting, he then tells me he can't help me with my problem. I went to a different T-Mobile and the guy there was able to help me out.
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November 2022 by Juan Ortega
A+ service, always treating their customers good and going the extra mile, big shout out to the staff.
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October 2022 by Theresa Osterday
Not very helpful
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October 2022 by Honest.lee ..
BEWARE-BAIT&SWITCH TACTICS. Dishonest with no accountability. Called before I came in and asked if I qualified for the first responder discount and they told me yes. When I arrived I asked again and showed them my credentials and they said yes. I asked if there was a sign up fee and was told no. Hour later in the sign up process tells me there is $140 fee just calls it a service fee instead. A month later I get a text to send credentials and was informed that I don't qualify. I never would've switched to T-Mobile if was told the truth up front when I specifically asked. I have a screenshot from chat support where that employee tells me that I qualify. When I call to speak to a Manager they tell me they don't have one. WASTE of my TIME. T-Mobile experience was a complete Nightmare
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September 2022 by Nancy H.
Service was great and very honest! Representative didn't try to upsell or talk us into getting a phone we didn't need.
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August 2022 by Kim Desens
Super friendly, very helpful with information.
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May 2022 by Jennifer J.
I was treated so well at this T-Mobile store that I had to get on Yelp and write a positive review. I had an issue with my phone and they went out of their way to be helpful and get me out of the mess I had myself in. Vanessa was especially helpful. I am so grateful. If you live near this store, it is worth it to join T-Mobile just to have the excellent support.
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May 2022 by Melissa Lotzman
Nisia and Robert were amazing!!! So polite and helpful! Helped me set up a phone for my grandfather and even helped me to get an easy phone number for him to remember. Super kind and went over and beyond to assist ? Thank you!!!
