Premium Autos is a business that sells cars, including Tesla models. The experience customers report is mixed, with both significant positives and notable negatives mentioned in reviews. Many customers describe an excellent and amazing experience. They frequently note that the process of buying a car is fast, easy, and smooth. Staff, particularly one employee, are repeatedly praised as being very efficient, quick, super helpful, knowledgeable, extremely friendly, respectful, and patient. They are credited with making things easy, answering all questions, being open and upfront with paperwork, and helping customers land on a car. Several customers state they are very happy with their new car, would definitely recommend this place, and will be coming back. However, other reviews point to critical shortcomings that lead to an average service rating. Significant minuses include not checking the car before selling it, resulting in customers discovering broken features like cameras and an inverter upon arrival. This forced clients to wait weeks for repairs. Communication during repairs could also be poor, with delays in providing updates. Additional complaints mention that cars were not fully cleaned, with specific dirty areas noted, and that a staff member's question was perceived as slightly aggressive and rude. These issues lead some customers to give an overall rating of only 3 out of 5 stars.
Barbara helped me out with buying my first car. She’s very efficient and quick. She made things very easy. I’m very happy with my new car. Thank you premium auto
April 2024
Just bought Tesla Model S. Thank you to Barbara and her staff for all the help. Super helpful and made the process smooth. Thank you guys again!
April 2024
Process of buying my car was fast and easy! Barbara was very helpful and knowledgeable as well as extremely friendly! I will be coming back
