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February 2023 by Anita A
Great store, great products. It took a little time during the pandemic due to the pandemic and supply chain issues. The kept me "in the loop" as to delays . My suggestion..be patient ..Pizza delivery isn't 30 minutes or less any more.
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September 2021 by Omar Cortez
Ordered a glock 17 kit with a magazine. Shipping date kept getting pushed back. Reached out and got extremely rude service. Tried to cancel my order to take my hard earned money elsewhere,but was unable to do so. My order finally arrived with no magazine. Never doing business with these people again.
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September 2021 by Matthew Baldwin
I wanted to take the time to write a review after my experience. First I'd like to say that I had read all the negative reviews people have left but I can not agree. Granted it took considerably longer for me to get my order than originally anticipated but the whole industry is backed up and there isn't a whole lot they can do. I stayed in touch with them regularly and they returned each and everyone of my emails letting me know they were still working on things. Further more because I understood that how delayed things were and wasn't ever argumentative or irrate with them they called me personally to see what they could do to get me what I needed. Again, yes it took a while but these guys are going as fast as they can and doing the absolute best with what they have to work with. I know it musty be hard maintaining a professional attitude dealing with so many impatient customers and my hat is off to you guys for really going the extra mile to help me. I will continue to to business with this company in the future.
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September 2021 by Josh Baulding
VERY DISAPPOINTED, VERY DISRESPECTFUL, VERY RUDE, POOR BUSINESS PRACTICESI ordered more than $800 worth of stuff from them in July of 2020. They split my order to send me what they had. I communicated back and forth even changed my order so it would ship faster. Well fast forward to Feburary 2021(Thats 7 months for anyone who is counting) I finally asked what was an estimated ship date, because I grew tired of waiting, mind you I was very respectful and very polite through this whole process. Then all the sudden they somthing came available. So good deal, only thing is it was slightly different than what we agreed on but that is all that was avalible. But it could ship today so I said proceed and was thrilled that this lingering 415.00 worth of merchandise I was still owed was finally going to be shipped. Well then they proceed to tell me that I owed 60 more dollars because part of it was upgraded. So I proceeded to tell them that I wasn't paying anymore and that could ship what they had, which they offered to me, or refund me my money in a firm but polite way. Well that's when they proceed to say that they were not a charity and that just because I had to wait a few months that I didn't deserve anything. So they had my money for 7 months I did everything I could to accommodate them like changing my order then they say they have something to satisfy my order but I've got to pay more truly disappointed. I proceeded to tell them that I was not a loan service that I want my refund for product that I played for. At this point they insulted me calling me foolish and that I had no understanding of how back orders work. So for anyone who had the misfortune of dealing with this company I am truly sorry this company is slack and a bully hopefully it will see the error of its ways and make right all customers that it has strung along and insulted.
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September 2021 by lamontize fincher
Despite all the negative reviews, I am satisfied with my purchase. I got what I paid for. Sure it took them a freakin lifetime to send my order but that’s because it isn’t many of them there working on orders. They are so far behind on things it’s ridiculous. Mr. Flores was more than helpful with getting my order out to me. Thank you guys a bunch.
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September 2021 by Michael Viggiano
Order #98999] (June 13, 2020) today's date is November 17, 2020, this is a total of 156 days. Chris was originally very responsive, and I certainly understand the environment and climate we are in, these guys im sure are up against it. I have no issues with the backorder. I agreed to it. I agreed to 60-90 days lead time. Still nothing and we are on month 5. I have sent email after email after email with no reply the past week and a half and now im simply being ignored. I dont have an issue with a delay, but the emails are simply requesting a "realistic timeline of shipment" im starting to think it will be in 2021 and i may not even live at this address any longer. 5 months guys and then you ignore my emails? This doesn't seem like the way I'd handle my business.It will be my absolute pleasure to remove this comment or update it for 5 stars when I receive an accurate timeline.
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September 2021 by 2amd lives
I placed an order in July 19, 2020. It is October 24, 2020, and my order still has not updated passed “processing, on back order”. The site says by ordering with them you accept a 2-3 month backlog in fulfilling your order. Well, it’s been three months and they can’t even update my order status. I’m so frustrated at this point I may put in a complaint with the BBB.
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September 2021 by AR B
I also waited 6 months for my product and it's very disappointing. DO NOT DO BUSINESS WITH THIS COMPANY UNDER ANY CIRCUMSTANCE. Not only was it missing necessary parts, I received mixed parts for 4 different imcompatible models including the "SLIDE". My patience was wasted! I can back anyone's negative experience with this sham of a company. They are "BLACKLISTED" for a reason... I basically waited 6 months toreceive a paperweight...stay away!
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September 2021 by Sam Bacich
Haven’t talk to anyone yet.i did order a kit and it’s been over two months now ,and I haven’t even gotten a confirmation. There’s no way in hell that anyone would give this company anything more than one star ,much less five stars. I’ve ordered parts from a different company week’s after I ordered from them and received it week’s ago. I’m going to try to get a hold one time and then I’m calling my bank and filling a complaint I’m going to give the three days to respond. I should have read the reviews first. Shame on me.
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September 2021 by David Hernandez
Ordered on July 22 last year and was going to ask for a refund the beginning of March this year 21 after waiting for so long but instead received a shipping label notification from the post office. The staff have responded to my emails within a reasonable time being a day or two when asked about the hold up these prior months. Not sure what the hold up was but I do acknowledge purchasing my Glock 23 kit while placed on backorder. Received my kit March 5 after two day priority mail shipping. A co worker of mine has also purchased two kits which-took three months for him to receive sometime last summer. His kits as well as mine came out fully functional and ready to go as expected. Definitely can’t beat the price at 445.00. I like to give people the benefit of the doubt, maybe it was the pandemic that caused things to slow down nonetheless it was worth the wait since I cant seem to get this 23 kit anywhere else. Appreciate f and f for the low prices abs great quality. Would purchase from them again if things were to speed up a bit.
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September 2021 by jim minkle
Brothers and sisters please do not give this fraud your money. After 22 weeks of waiting and endless emails I cancelled my order. Make sure you go through your credit card company and not the vendor to cancel. Google images doesn’t even show an actual store front for them. Deplorable business is a nice way of saving the expletives. Fraud is all I can say. Wish more then anything -5 stars was an option.
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September 2021 by Ruben Gavrilas
Got my order in. It was a wait but not f&fs fault. They are also waiting for suppliers to deliver. They've been great at communicating and helpful. Everyone needs to be more patient or go ahead and pay the exagerrated premium elsewhere to get yours sooner.
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September 2020 by Christopher Rish
So I made an order for a kit right in the middle of the pandemic and it’s on backorder, ok so is everybody else, I waited patiently and I’m glad I did. I was offered an upgraded slide for dirt cheap and they had me a tracking number in minutes. Over the course of my wait Chris always answered my emails about updates, I see lots of people leaving negative reviews because they had to wait but go anywhere else and you’ll still have to wait. F and F came through and I won’t hesitate to order from them again.
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September 2020 by Christopher Speaks
Cannot reach these people. The phone number listed on the website seems to not be associated with the business. I have called multiple times regarding my order ($300) and have not been able to speak to anyone. I emailed them as well and no response. They shipped one of the items ordered, but it had missing pieces (missing the Trigger Housing Pin and Slide Lock Spring), but guess what, since I cannot reach them I cannot get this fixed! I am still waiting on any type of confirmation/shipping # on my other order. Definitely not worth the hassle to deal with this company. Taking my money elsewhere.
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September 2020 by Spencer Reeves
Wish I could give 0 stars. Took a month and a half to get my order and when it arrived, it had an out of spec barrel. Long story short: they won't replace or refund the purchase so I'm having to do a chargeback with my bank. Unless you love Chris Flores being rude and completely unprofessional to you about HIS ERROR, or spending countless hours just trying to get hundreds of dollars back, I would stay as far away from these scam artists as possible! I'm 3 months from when I made my order, with no working gun, and over $400 out.. save your money and grey hairs and shop elsewhere
