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May 2024 by Vanessa Leone
I normally don’t write reviews but I’m still upset about 2 years after my experience with this jeweler.
My fiancé bought my Old European 3 carat engagement ring, diamond earrings, and diamond vintage necklace here.
After wearing my necklace for several years the clasp became loose from normal wear. It was on a delicate vintage chain with a unique chain pattern which I loved. It was very special to me, it’s something I touched everyday because I wore it everyday.
So I dropped my necklace off with all the confidence for repair. No reason to doubt they had been good so far.
After several days I picked it up and went home……. but something was wrong. The necklace felt wrong between my fingers and it was a slightly different length. So I began to look at photos of the necklace before repair and after the repair and to my surprise I suddenly realize they had swapped out the chain which I could verify with photos.
So I went back and told them this and they said they couldn’t find the original chain and didn’t know what happened. And the best they could offer was to provide me a standard replacment chain.
It was thicker, not vintage, and slightly shorter necklace definitely not unique like my original one. And the new chain causes it the pendant to twirl around because of the slightly different length.
To this day it bothers me because the original necklace was a hand picked gift with a cherished memory that looked and felt different and now I have this necklace. It still upsets me. What jeweler swaps out a chain, doesn’t say anything and then can’t find the original one?
So I would say proceed with caution. I’m sure they can provide you decent service but wouldn’t trust them with your most valuables. I still don’t know how they could “loose” my chain where did it go? Why wasn’t it somewhere in the jewelry repair shop??? professional jewelers don’t loose repair work and they don’t replace antique items with modern ones.
Still haven’t forgotten…..,,
Photo (with hair) original chain
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May 2024 by Matthew Talley
Just stopped by Wm. Harold Jewelers for the first time and wow, what a cool spot! The place was super clean and everything was easy to find. But the real stars were Ben and Logan—these guys are awesome! They know their stuff and were so chill, making sure I found just what I needed without any pressure.
Ended up buying something I absolutely love, thanks to them. Definitely check this place out if you’re in the market for some new bling. They make shopping fun!
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February 2024 by Steve Nadelman
Great People highest integrity , classic approach and incredible pieces.
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January 2024 by Aydin A.
Everything was amazing - we polished my wife's ring and it was very Good. She was so happy by the result .. highly Recommend this professional place for all kinda jewelry. Aydin
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January 2024 by Barbara G.
I had a great experience and was so happy with my ring. Long story short, my diamond basket fell off my engagement ring setting. I was worried it wouldn't be secure if it was welded back so to be safe I had Wm Harold & sons make an exact replica of my engagement ring setting. It was way more secure that my previous ring. I worked with Ben and every step of the way he was communicative and gave me confidence that my diamond and soon to be new engagement ring setting was in good hands. I was very happy with my new ring and it looks the exact same. I'll definitely be using them again for any jewelry needs.
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January 2024 by Vince
A great family owned business!
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January 2024 by Linda Sampson
I love shopping with Gail
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January 2024 by Judy Slutzky
My go to place for watches and jewelry is Wm Harold. They are all nice and totally trustworthy.
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November 2023 by maria aguilera
My fiancé and I loved our experience in choosing our wedding rings. Ben was very patient and showed us a great selection of rings that fit the description of what we wanted. Thank you Ben! We love our rings!
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November 2023 by Michael Frazier
Service is amazing and very friendly environment. Prices are reasonable as well. My family and I keep going back time and time again. Ben is extremely helpful and cares about your needs. Give them
a shot, you will not be disappointed.
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November 2023 by Mark Jenkins
Ben at WM Harold Jewelers was an absolute pleasure to work with when picking out and purchasing my engagement ring. He was incredibly knowledgeable, patient, and helpful, and he made the entire process a breeze. I was initially feeling a bit overwhelmed by all the different options available, but Ben took the time to understand my budget, preferences, and style. He explained the different factors to consider, such as the diamond's cut, color, clarity, and carat weight, and he answered all of my questions thoroughly. I am so grateful for his help in designing the perfect engagement ring for my future wife. I highly recommend Ben at WM Harold Jewelers and will definitely be coming back.
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October 2023 by Diane DeArmond
The one thing I need to have with a jeweler is trust. I have trusted Ww. Harold & Sons from the start and now have been a loyal fan and customer for over ten years. I highly recommend checking them out before you choose your next favorite jeweler!
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October 2023 by Preston Lee
Working with Ben and the rest of the team at WH was an absolute pleasure. They're so knowledgeable and incredibly friendly - if you're in the OC area and looking for a world-class jeweler with a deeply personalized touch, look no further than Wm. Harold & Sons!
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October 2023 by Richard Ewing
Very professional and a real welcoming experience. Thank you Ben!
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October 2023 by Kathleen R.
I feel very fortunate to have found the best family owned jewelry company! I have had repairs to my jewelry, purchased gorgeous vintage and modern rings and each time I felt like the only customer in the store. Wm. Harold & Sons is attentive and trustworthy with quality craftsmanship and beautiful inventory. It's hard not to purchase something stunning with each interaction. I cannot recommend a more quality jeweler with attention to customer satisfaction.
