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December 2023 by Michael Sayer
One teller with a long line of people waiting This branch always has only one teller available. You can hear there are a number of employees in the back office talking and Laughing The manager should be fired. This is the worst WF branch. I asked to talk to the manager. She refused to come out of the back office. Terrible customer service.
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November 2022 by HEEJO
You were very kind and helpful. Thank you so much Farnaz.
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April 2022 by Ginna P.
The worst customer service. The manager wasn't really helpful even when the Branch was empty. The teller tried to help me but the manager said not to help me and that I had to make appointment, THE BANK WAS COMPLETELY EMPTY!! This was the reason why I close my business account , customer service so bad.
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November 2021 by Genevieve
Always a positive experience. Courteous and never seem bothered to help me with any transaction.
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September 2021 by Brad A.
I have banked at this branch for over 15 years. Jamie is the Branch Manager and she is excellent. I hade some issues with a deposit that nobody from Wells Fargo customer service department could seem to resolve. I then went to the Newport Coast branch and spoke with Jamie and she broke the logjam and resolved the issue. She also helped me with a needed notarization. Great customer service which is much appreciated.
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January 2021 by Tevanu
Always a positive experience. Courteous and never seem bothered to help me with any transaction.
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March 2020 by Kelly L.
So, I figure why not try out this bank again and give it another try because I have family that works for wells. I have had bad experiences in the past with this location and their customer service. So, I come in and it's pretty empty. I just needed a notary done. They asked me if I had an appointment - I said no. They said oh we only do appointments but I can see if someone can help. Mind you it's empty in there and they are all just sitting around. All I needed was a signature... he comes back and tells me they are really busy and can't help me for another 20-30 mins maybe. As I look around again- no one is busy besides two of the tellers helping two customers. So, I decide to leave.
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September 2019 by Masoud Zare
We went to this branch regarding my wife's credit card issued. Wendy, one of the super helpful bankers, spent more than 2 hours to solve the problem. Thank you Wendy!
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June 2018 by nils quinta
Nice to have this so close by, even though the bank is on PCH a couple miles away.
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September 2017 by India M. Clamp
Charming location and secure. Area was tidy and service was gratuitous. Thanks to Wells Fargo and its' staff for being professional, generous and kind.
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September 2017 by Allison Haight
I am always greeted as soon as I walk in the door. Everyone has been extremely friendly at this location. Leila is awesome. She has helped us several times with banking issues.
