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June 2020 by Brian G.
Never purchase from Urban Decay. Online store. You'll experience majors delays in receiving your items. There customer service representative will not assist you and they will make it very difficult to get information on the shipment of your item or will make it damn near impossible to get your money back. It's was really frustrating because I love this brand and they have. Horrible people representing them. I stopped buying any of there products because I rather find an alternative than have to deal with these type of people again. So please be cautious when buying online , better to buy from the actual stores.
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November 2019 by Furqan Tejani
Good shopping
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September 2019 by Rene D
Wife loves this place she said she always find something new there
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July 2019 by Julia H.
Love urban decay cosmetics! It had been awhile since I shopped here and the specialist was very patient in helping me find my account and information. The receipt says Joanna helped me, it was on 7/15. So happy with my purchase, thanks again!
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June 2019 by Parisa Jebelli
This store was so clean and beautiful. Sandra helped me find a great brow product that matched my brows perfectly. She was very knowledgeable and sweet.
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May 2019 by Christina T.
Briana was super helpful! She helped me look for a foundation that matched my skin really well. She made sure it matched what i wanted and to me that warrants an awesome review :)
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April 2019 by Melody's Serenity
Always super kind and helpful!
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April 2019 by Theresa Lee
Great customer service!
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February 2019 by Lisa Bailey
Great customer service. They staff is so friendly and helpful.
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February 2019 by John Foutris
Working security at the Cliff, Laguna Beach. Didn't shop at this particular unit.
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February 2019 by Carolyn Easley
Good selection, ok staff
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April 2018 by Dhyana D.
I had the best experience getting my makeup done at this location. I booked a full makeup quhn lashes for an evening wedding and I couldn't have been happier. Madison the store manager did my makeup, and Sandra did my mother's who is 60. My mom rarely wears much makeup so it was so fun to see her transformation. Laura another one of the girls came later and she was really very sweet.
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February 2018 by A Chlorophyll
This store itself is beautifully decorated. Many nice color selections including colors that are exclusively for the UD stores only. However, I'm not sure what ingredients they put inside their lip liners, they are the only ones that I'm having allergic reaction. Customer service might need improvement for this particular store.
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February 2018 by Elise Juul
Really bad customer service, no one greeted me or asked if i wanted help.. the three employees were standing in a corner talking... i had to interrupt them in order to get help... when i asked my question one of the employees interrupted me rudely before i was done with my question, then when i tired to explain she then interrupted me once more.... like she was chasing me out of the store..