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May 2024 by Greta Niu
The staff here are amazingly helpful human beings. We needed a rush print order and the machinery was acting up. The staff let me know about the delay and then the owner took it upon herself to help us outside of normal business hours. She really went above and beyond and we are so grateful. When I have dropped off Amazon returns the staff members have also been polite and helpful. I am really impressed by their kindness and professionalism and I think others will appreciate them too. Thank you!
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February 2024 by Andrea Ibanez
The majority of time no wait of very little wait and everyone is very nice
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December 2023 by Ali Maal
Very clean and Very friendly associates and very fast service
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December 2023 by Catherine Holmes
The Amazon package return service is great - fast and seamless. The notary service are not - I made an appointment online for 10:30. They called to ask to change it to 12:00. I rearranged my plans and got there just before noon. I’ve been waiting for 20 minutes and the notary is not here yet and the store cannot give me any info on the expected arrival. Huge waste of time!
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October 2023 by Naomi Finch
I love UPS
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September 2023 by slack .ea
I have had a box there for years. Wonderful personal connection with clients. Love them all.
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January 2023 by Milaad Forootan
They advertise Notary service but this is Misleading. They Notary doesn't know what he is doing. They have handled my notary needs incorrectly three separate times and I just ended up going to the Mailroom Newport Beach to have them do the same exact document they said couldn't have been done. If you have an amazon return sure but do not recommend for Notary. Unfortunate since they are so conveniently located in Town.
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January 2023 by Donald D.
I am looking for my lost package, the young guy works there not help at all and so rude maybe because I am Asian.
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November 2022 by Jose Manuel V.
Went in to mail vehicle title to its new owner, paid extra for priority and package was lost. Unable to refund me as they are still trying to find the package 7 days later. Save yourself the inconvenience and go to another store where they pay attention to detail.
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November 2022 by Karina O.
I had to send a Star Wars lightsaber to Texas, because is glass and long and it needed to be packed by the "experts" to ensure the toy can make it safe and in one peace, right?I paid without complaining or questioning the price to ship it. Paid insurance up to $200. The off market price without being customized is 199.00 but it was customized inside of Disneyland so the price is higher. Well, guess what? It disappeared MAGICALLY somewhere between the store and the carrier. NO ONE APOLOGIZED and never took responsibility for it. TheY keep blaming the driver, UPS customer service blames the store because even thought a tracking number and everything was generated by the store the driver that picks the packages never received it from the store. WHO KNOWS. The store employees keep repeating it was picked. Anyway, this review is a little bit late because this happened couple of months ago and still nothing has been resolved. Is not only about the toy itself is the magic being customized in Disneyland from a kid on his birthday, an 11 year old kid that loves Star Wars and was waiting for his toy. That, that is priceless.We thought was safer to ship it instead of carrying in the plane, WRONG!!Hope the person who STOLE IT, enjoys it and hopefully karma pays back. Never EVER AGAIN using this store or UPS. FedEx, DHL and even USPS are our options from now on.
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July 2022 by laura santos
I’ve been here a million times and always had exceptional customer service. Parking is easy in the back or across from the fire station.
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July 2022 by Tina A.
Great customer service from Anthony, I'm not too tech savvy and his help was much appreciated!
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July 2022 by Jeff Whitten
Great service. Fast and friendly. Easy to park around the back.
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June 2022 by Gregory Pierre C.
Excellent service, An international package was held by customs. The store representatives have been exemplary in helping resolve the matter. I strongly recommend this branch and it's caring employees
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June 2022 by Em
The lady assisting me asked me to pay for the return from Amazon when it says,“The UPS StoreDropoff - no box or label needed $0.00The UPS Store will pack, label, and ship your returnfor free.”
