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October 2023 by CPO Channel Connector
I have never had any worse customer service and experience at any UPS store. Totally ridiculous.
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October 2023 by Alex Aydin
Horrible customer service and clueless staff. Such a waste of time.
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August 2023 by Bill Stauss
Phil went the extra mile, well beyond good, he was a great help.
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July 2023 by Kevin M.
Called this store regarding a delivery. Owner (Phil) was very defensive and extremely rude. Avoid this business at all costs.
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July 2023 by Ryan R.
The Newport. Past store is fantastic!! Always willing to help with Amazon or regular mailings
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May 2023 by Ed Riener
Happy customer! Just came in to print some invoices and buy some pens. Early morning on a holiday weekend and they still had positive vibes and great customer service
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March 2023 by Greg Robinson
Terrible location. The guy behind the counter was rude and very unhelpful. I tried to drop off a prepaid Amazon return and the guy insisted I had to pay to return it. Amazon return said no charge but this guy wanted to charge me $2.50. I asked to see a manager and he said he was the only one there and he had been there 5 years and wouldn't help me. Don't bother making the trip here. Just go to another location.
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October 2022 by Michael T.
I've been coming here for over a decade and their team is always on the ball, especially when many roll through on their phones, without labels or packages unprepared. This specific thanks goes to Adri for her recent help. Other associates include Jacob, Tyler, Joshua, and Kelly. Thanks, team!
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September 2022 by Jeremiah Sadler
Guy named Phil is hostile and a coward
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August 2022 by Marian S.
This UPS store gives the Slowest service ever! I've been there 3 times already and even with one person in front of me it takes 45 minutes for a simple return
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July 2022 by Ilene D.
Heavy set man i believe to be the owner talked over me when i was registering s complaint about a ups delivery, when i tried to reengage him he them began addressing the customer behind me. If i wanted rude i'd go to the post office.
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March 2022 by Brittany F.
Manager was extremely rude and un helpful. Treated me like I was a total idiot. Excuse me your job is to take care of customers and diffuse the situation - not have an attitude and basically eye roll in my face. This store will never get my business again.
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October 2021 by SEBASTIAN ALEJANDRO VASQUEZ QUISPE
Quick and easy
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September 2021 by G T.
I paid premium for 2nd day air package on Monday. When I called at the end of 2nd day, they said they will deliver it next day (Thursday). The school didn't receive it until afternoon of the 4th day (Friday). Due to long holiday weekend, my daughter didn't get her needed package until next Tuesday. All they could say was that nothing is guaranteed unless it's overnight delivery!!!! Are you serious? Why charged if you can't deliver? We don't pay high price so you can tell us you're overwhelmed or short staffed. That's not any parent's concern. Get it? I'm going to FedEx.
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June 2021 by Shawn L.
Griffith, Gavin, and Jacob were amazing. Above and beyond. Highly recommend! The store was busy and they took care of all of our needs. Thanks again!
