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May 2024 by M G
5STARS Conveniently located neighborhood shipping store is well staffed with polite professionals who offer the best service known to mankind so bring your best game. Aaron took great care in finding the perfect oversized box for my shipment and I appreciated his patience throughout the process. Staff are all service oriented, at the ready for the best customer experience imaginable. Gift shipping packaging, post office boxes, countless size boxes, multiple shipping options and related products are available too. Thank you!
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February 2024 by Diane Wheeler
I came here to mail a package. Angel J. had truly the worst attitude I have ever encountered. He did not say hi back, I thanked him numerous times and he was completely silent the entire time, and made zero eye contact. I own a small business and if I had an employee like this, I certainly would not allow them to interact with customers. I will avoid this UPS in the future and drive farther.
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December 2023 by james fredette
sloppiness and incompetence, defended by untruthfulness and protectiveness!; on 6dec2023, I sent an 8.5x11 envelope containing an important original automobile registration certificate form was never delivered; ups tracking has only 1 record entry showing label being created, which happened at this store; no additional records appear on ups tracking; since ups truck driver scans items as they are loaded on the truck AT THE STORE, the ups tracking would have showed a 2nd record entry; it did not, which directs the blame of loosing this item squarely on this ups store; ups scans all items at the truck to cover EXACTLY this type of loss ... wherein the retail store fails to deliver the item to the truck;i dealt with one of the owners: "jeff" who stated: 1) it is not the store's fault, 2) the ups insurance that i paid for does not cover the loss because the package never made it to the ups hub; 3) we can only give you your money back;so i asked for my money back; so jeff comes back with my refund and (an pre-prepared!) release of liability letter for me to sign ... so that i won't sue them! ... sounds like an admission of guilt (or at least admission of prior episodes of such incompetence)!!; i refused to sign, and so jeff refused my refund;the owners: "annie" and/or "jeff" will probably reply to this negative review with some banal response like: "sorry for this experience, please contact us with the tracking number, and we will investigate" ... they have the tracking number, a mouthful of falsehoods, excuses, and denials; an hour of my time, and a full measure of my exasperation ... don't fall for it; this ups store needs new ownership; this store is located: 2549 eastbluff dr, newport beach, ca 92660;if you care that your package or letter is delivered dependably, don't leave it at this store; beyond that, i recommend using FEDEX or USMAIL.-jim fredettepostscript: your offer of refund required that I sign a waiver of rights to sue you!; refund me my money, and honor the $100 of insurance that I paid for WITHOUT forcing me to sign such a waiver; you can contact me on this forum, for any google reviewer to see!
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October 2023 by Michael Di Giulio
Great Owners and Staff very welcoming and get the job done ASAP. Highly recommended!
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October 2023 by Liz & Terry Thomsen
great service, mail system is secure and convenient for all your delivery service needs.
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July 2023 by D. H.
I stopped by today and the man at the front counter was really rude and unpleasant. There was another person he was helping and I just wanted to drop off a package but didn't want to interrupt them so I held the door open (I had my kids in the car right in front of the store so I didn't feel comfortable going in while I waited. He then said loudly ma'am can you close the door because I have the AC running. I just left after that.Update: I appreciate the response. Thank you.
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July 2023 by Jennifer A.
I stopped in today to drop off two amazon returns. I misunderstood the instructions for one of my packages, and the store employee explained what I needed to do. I was caught off guard, as I didn't know how I could have made the error. He could tell I was flustered, so he went out of his way to make it right for me. I couldn't have been happier! I come to this UPS store a LOT and the customer service has always been top notch! Thank you so much for helping me out today!
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April 2023 by Jessica Rangel
Annie (owner) looks through packages !
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March 2023 by Nancy OM
they dont scan drop off packages
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March 2023 by Lauren D.
The employees here are so friendly and helpful every time I go in!! Exceptional customer service.
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February 2023 by John C.
Always friendly staff and patient with the Amazon returns. Little bit of a wait bc so many people come here but great service from the staff. Highly recommend
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October 2022 by Joe B.
I was sent away from another location to this location and thankfully I was because they gave me excellent customer service. I will definitely be coming back to this location in the future thank you to the friendly and competent staff!
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July 2021 by Pilar Ruiz
Lee was SO helpful and kind. I was shipping chocolate and had to deliver by ground. He took the time to inform me and also help me find a small clear bag just in case it melted. It was a pleasure to meet him and even though he was so busy with constant calls and other customers coming in, he never wavered/had a smile on his face the entire time. Excellent customer service and cheerful disposition. I walked away feeling happy all because of him. Thank you, Lee! You’re a very nice person.
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March 2021 by G M.
The employees are nice, but the owner of this UPS store cannot be trusted and would not admit her mistake after she shipped my package 1/2 across the country to the wrong address even though the address was clearly marked on the package with a sharpie marker. I will never use this UPS again and just filed a claim with my credit card as services were never rendered. My 2 day shipment will now take 3-4 weeks once I find a new UPS store to shop from. Save yourself time and give your business to another store that understands customer service and admits their mistakes and rectifies mistakes.
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January 2021 by B Cox
I wish this review had a 10 star option! best staff and service.
