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October 2023 by Jale Bayraktar
MASA BROKE MY NECKLACE AND UNO IS NOT DOING ANYTHING ABOUT IT!I have been shopping from Uno for over 15 years even before they open the store in Fashion Island. I have been very happy with everything until I had to deal with Masa. She has zero customer service skills and very rude .I complained about her.about a month ago took customer service, so long and so many phone calls and emails after Masa finally called me and apologized because they called her from the corporate office. I wanted to give her a second chance, so I went there and purchased couple pieces. I had my jewelry that I purchased before and I took those with me for a cleaning. while she was cleaning one on my necklace, she pulled it hard and broke my necklace. It was a necklace that I paid $500 for and it is discontinued now the beads were all over the ground me and my daughter try to pick up the beads. Her response was “ this happens” she kept repeating that I didn’t say anything. She said she’s going to try to find the necklace and get back to me. I told her that it’s the discontinued item and before she was cleaning it, I told her that I only wore it twice. SHe said she will call me back. I didn’t say anything and left. Three days later I called the store she picked up. I couldn’t pronounce her name correctly, even though it was super close, she kept saying “who are you calling? There’s no one by that name etc’ we had this conversation at least for like a minute or two until I told her that I know that’s her because I can tell from her accent, and I told her my name and immediately she was like oh hi. I asked her what’s going on she said she couldn’t find my necklace. I said what are you gonna do about it? She says she doesn’t know I said what are you gonna call me? What are you gonna do about it? She kept saying “I don’t know.” at that point I got upset and I said you broke my necklace and you don’t know what you’re gonna do about it. Her response was.”you have to give me time”. I repeated “ iI HAVE TO give you some time?” She said yes you have to.!!! This was 10 days ago since then I’ve been emailing the corporate after 3 days constantly calling them an email letting them they finally got back to me and said that they’re gonna check if they can find the item in Spain and if not, they’re gonna give me a store credit they promised that someone will be calling me 5 to 7 days and apologized. It’s been 11 days and I’ve been sending the messages and I can see that they read my message and don’t reply. I haven’t had a customer service like this before with Uno! Sebastian was great, but I don’t know I wanna go to that store anymore! And I don’t know when the customer service will call me to refund my money or give me a store credit for the $500 necklace that they broke!!!!! This is unacceptable!!!
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January 2023 by Daniella Murray
My go to jewelry brand for the past 10 years...I have most collections. We have purchased from locations from hawaii to palm springs to Madrid, Paris and London. Sebastian at the newport location was an amazing asset and helped all of our family members when purchasing and we were loyal and devout customers. He has left and everything has changed. Had 2 horrible experiences with the new "manager". This has deterred all of us from going into the store. We order online which has changed the whole experience. Avoid this location. Such a shame.
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December 2022 by Chuck Abney
I have been purchasing this jewelry for several years, however from other locations. Due to the fact that I live nearly 2 hours away from this location, I called to check stock on a particular item. Upon calling, I received a voice message that someone would call me back shortly, so I left my message requesting the item that I was looking for and ask someone to call me back. After 2 days I received no message, and I am still unable to get through to anyone at the store.My advice is to definitely shop somewhere else.
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July 2022 by Austin R.
Awesome place to get designer-like jewelries for a fraction of the price. Jake is extremely knowledgeable and pleasant to work with.
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June 2022 by Becki Benak
I have been buying Uno for years. I went to Fashion Island just for the store. I was PLEASANTLY surprised by the amazing personal customer experience I received from Sebastian. He was listening to my needs and we found what I needed. I had great customer service, and is very easy to talk to. I will be back to this location due to him being so helpful! There was also an Assistant Manager there who had taken my call before I decided to go over there (I forgot her name) but she was extremely friendly over the phone and in person! I appreciate both of them and the level they gave to me! You guys are the BEST!!! See you soon! ?❤️
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June 2022 by Ali Garner
Beautiful jewelry, very unique pieces! One of a kind!
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March 2022 by jan lander
I have loved this line of jewelry ever since I was introduced to it from a gift store on Catalina Island. I stumbled across the Newport Beach store and fell in love with ALL of their inventory. What made it even better was meeting and learning about all of the various capsules from Sebastián and Kandy. Sebastián has helped re-style all of my every day looks with the jewelry and we have had so much fun in the process!! I always look forward to visiting with Sebastián when I go to Fashion Island - he always has pieces in mind for me when I arrive and he just makes each visit so personable. I have referred family and friends to Sebastián (and Kandy) and they always leave with their purchases raving about their new pieces and how much fun they have had when shopping in the Newport store. If u ever wondered about UNOde50 - I recommend dropping by and meeting Sebastián and Kandy and learning about the line and really get a feel for how special the jewelry is. There is something for everyone’s taste and price point!
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February 2022 by Yumna Zahidi
This store not only brings you a variety of beautiful jewelry options but has amazing staff that are SO attentive to your needs! Jake and Candy are always quick to help me figure out what pieces look good together and have helped me put together unique gift ideas for my friends and family as well! It’s always a unique experience coming to this store location. I live outside of Orange County but will go out of my way to go to this store location for all my jewelry needs.
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February 2022 by Barbara Delaney
I went in today to buy a ring and a pair if earrings. Bought the two pieces and when I got home the prices on the tags were totally different than what I was charges. When I called I was told they had a price raise last week and forgot to change thise two tags. And there was nothing they could do about it. He called his manager and obviously they do not believe in customer service or accept there errors. I was told no refunds on store credit and his bad that he made the mistake.Do not shop there they are not an honest store and take advantage of customers. Very disappointed!
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February 2022 by Stephanie S.
I came today for heart jewelry. Candy waited on me such a sweetheart. I bought a heart ring and necklace. She cleaned the silver jewelry I was wearing. I love the extra service. I have always love the artist jewelry of Uno de 50. It is worth the drive from Signal Hill. Ps love the packaging and candle
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September 2021 by Jennifer Y.
Walked into one of my favorite stores today and I must say the customer service in this particular store is like none that I've ever experienced before. Candy was absolutely amazing and she brought me right to all the pieces I would love. She helped me put on every single piece with a smile on her face the entire time. Brandon was also extremely helpful friendly and cool. This store has amazing pieces but this particular store has amazing employees
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August 2021 by Sana Sayed
A really nice store with very friendly staff, especially Sebastian who helped answer my questions over the phone before I arrived. My only constructive criticism is to ensure the staff look more in unison. Two were dressed in impeccable attire and were wearing Unode50 pieces, while the third one looked rather shabby and had unwashed hair. Not very professional, in my opinion.
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December 2020 by Ben Park
Amazing store with jovial staff that are super nice. They have unique jewelry from Madrid, Spain. The colors for the crystal they use is custom to them and they have both silver and gold jewelry. The name is pretty cool as it means one in 50. Originality, the brand started out by making exclusive limited runs of just 50 pieces each. They still do this for some limited edition jewelry. If you are looking for something unique, stop by.
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October 2020 by David P.
My wife recently decided this is exactly what she wants for her birthday. The problem is we live in Northern CA and the Stores are all South. I contacted Sebastian at the Fashion Island store and was rewarded with unprecedented customer service. I explained I was on a tight timeline and he was very reassuring that he was more than capable of getting my wife's present to me on time. I received the item gift wrapped and ready to present. THANK YOU SEBSTIAN!
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April 2019 by Craig Shankman
Always great stuff....
