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October 2023 by Suzi B.
Terrible experience here. I bought a jacket that was over $2k. Alexander McQueen. I wore it ONCE. It was not the right color, and we had to wear logo colors, so I tried to return it. After ONE wear, the jacket apparently had sweat stain DAMAGE (cheap material?) and part of the button color had come off! Really? $2k? What WASTE. The worst part? Of course, NON-RETURNABLE due to this damage after just ONE wear. Don't EVERY buy Alexander Mc Queen and I will NEVER shop Neiman Marcus again.Tip for consumers:If you are willing to spend $2k on a fabulous jacket for work trade shows, it had better be stellar quality and you need to be able to use and rely on it for more than ONE use! If ti's not up to par we need a FULL REFUND not to be told that because the quality sucks we can't return it.Products used:Just kept a couple of jackets that were of much better quality and had a discount applied. The Alexander McQueen people were so rude and ridiculous I just can't go back in the store ever.
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October 2023 by Darese S.
The best retailer in OC. Customer service is beyond amazing. Management and staff go out of their way to accommodate customer needs. Highly recommend this shopping experience.
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September 2023 by Marissa C.
I love Neiman Marcus and have always been a loyal customer. However the staff at the Chanel Make-Up counter are so rude and condescending that I might never go back. The "make-up artist" was the absolutely worst along with the sale manager behind the Chanel Counter. I had to bring back a Chanel eyeliner because they sold me the wrong color, and they were beyond rude in front of other customers and refused to give me a box for the new one or a sharpener. The other women who were waiting at the Chanel make-up counter were equally horrified by the Chanel make-up staff and made comments about their horrible customer service. Truly out of this world rude. Do not buy Chanel make-up from Neiman Marcus - go next door to Bloomingdales or Nordstrom where they treat customers well.
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August 2023 by James K.
Customer service can't get any worse than this.Shopped at men's department on 7/29/2023, overall pleasant experience. Problem happened when I asked about an availability of one T-shirt. They didn't have it on hand but they said they can ship it to me so I paid for the item and ordered for shipment. Few days later I didn't get any update for shipment so I called, they said it will ship with in 24-48 hours. 2 days later, I called with no update, and they said the order has been cancelled because it went out if stock. I didn't get any notification of that before I called, but I said okay and asked for a refund. They said only the department I placed an order with can process the refund, they redirected me to them, no one answered, so they said someone will call me back. I called literally everyday since because no one would give me a return call, and each time I call they say the same thing. Someone will call you back. Today is 8/14, they told me the order has been cancelled on 8/4. Since then, I've been calling everyday just to get a refund for an item that has been cancelled. I never had to call multiple times begging for a refund. In-store shopping experience has been good, but they need to fix this ridiculous order/refund system.
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July 2023 by Cristina M.
Riley was the most helpful kindest young lady (and stylish) my order wasn't ready online, and she walked to the store and picked each item up with me and I really appreciate that. Promote her -Cristina
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April 2023 by Freddie L Feagans iv
The best of the best
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April 2023 by Kimberley K.
Neiman Marcus is a luxury department store chain that was founded in 1907 by Herbert Marcus, his sister Carrie Marcus Neiman, and her husband A.L. Neiman. The trio opened their first store in Dallas, Texas, and originally specialized in high-end apparel and accessories. The store quickly became popular among wealthy Texans and soon expanded to other cities in the state.The company continued to grow throughout the 20th century, opening more stores and introducing new products. In the 1950s, Neiman Marcus began selling jewelry and cosmetics and introduced the first designer ready-to-wear collections from labels such as Givenchy, Christian Dior, and Yves Saint Laurent. This is the store where I get my ski pants ..story to be continued..
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April 2023 by Anthony kruzic
Excellent service
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March 2023 by Angel M.
I have been a Neiman's customer for decades with such superior merchandise and customer service provided always. I was recently invited to an Amouage event .I was very shocked by a rude and very unprofessionally dressed with an open cleavage employee named maybe Robi not sure. . She showed me Amouage's perfumes while she was using street slang and offensive language that was making me very uncomfortable while I also heard her and another employee bad mouthing someone named (Mona) I just couldn't wait to get out of there she was pushy I just felt so awkward. That was not what I expected from Neiman's. I will be shopping in Beverly Hills from now on for my fragrances not to be in that kind of environment
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January 2023 by Chad J.
My wife had a terrible experience here. She decided to buy 2 dresses for a charity event to see which one she liked most. She tried both of them on at home and came back to the store to return one of them. And the lady was giving her a hard time but saying that she already wore it. And obviously my wife did not wear it and she was appalled that she would be accused of such a thing. The salesperson was rude but she finally took it back. My wife came home humiliated. Never coming back.
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December 2022 by Sharona M.
The nearly bald older gentleman in Men's Clothing is in my top 3 list of worst customer service individuals I have ever dealt with in my life. Your manager will certainly be hearing about the disrespectful way you talk to customers.
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December 2022 by Taylor T.
This review is for the young man behind the Nishane/Tiziana Terenzi men's fragrances counter. I was caught off guard. It was jarring when I was purposely told patently incorrect details about the items like how Leonardo da Vinci happened to invent the fragrances centuries ago. The young man with curly locks and gorgeous eyes has no shortage of energy but should direct it in a more constructive way. Intentionally sassing potential customers and patronizingly repeating my name mid-conversation a couple of times. I was dismissingly sent off commenting that "I had a lot of research to do". Perhaps there was a misunderstanding but I believe all patrons should be treated with respect.
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November 2022 by Lana R.
Whoops forgot to update! Ryan (manager) and Ian (Personal Shopper) finally got me to my pair of Pradas. A little hiccup on the way, as the warehouse sent the wrong pair. But I am in my shoes, and still so satisfied with the customer service both gave to me along the way!
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November 2022 by Jorge P.
This review is just based on the great customer service I received from Pamela, I was having a hard time getting my curbside order complete for the birthday I was going to, was super frustrated at the situation and when Pamela answered the phone she said she would get it handled and have it ready in the next 10 mins, talk about amazing customer service ! Thank you Pamela
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October 2022 by Birdie M.
I love Neiman Marcus. Not only are they known for discerning fashion taste, but their guiding principle of "exceeding the customer's expectations" still holds true today. It's no wonder that this retailer is loved by many worldwide!Pretty much everyone is familiar with the designer clothing, fragrances, cosmetics, handbags, shoes, etc., available at Neiman Marcus, but did you know that they also offer many high-quality gifts & designer furnishings for the home? * For unique gifts & deliciously addictive imported gourmet items that you may not find anywhere else locally, visit Neiman Marcus' aptly named "The Gift Gallery." If you love the world-famous popovers served in their restaurants, Neiman Marcus now sells their "Classic Popover Mix" so that you can bake & enjoy these delicious treats hot & fresh from the oven at home. Even though it's a boxed mix, they taste just as delicious as those sold onsite in their restaurants. A perfect addition to an at-home Sunday Brunch!* For furniture, bedding, mattresses, stunning light fixtures, bathroom vanities, luxurious linens, eye-catching accent pieces, elegant Baccarat barware, & even whimsical MacKenzie-Childs items, Neiman Marcus features unique & gorgeous designer home furnishings. As I am remodeling & redecorating my home, it has been a wonderful resource. If you're remodeling (or just refreshing) your home, be sure to visit Neiman Marcus for home furnishings.In addition to their excellent fashion & merchandising, the exceptional customer service at Neiman Marcus truly shines. Although not offering refreshments while shopping during the COVID-19 pandemic, Neiman Marcus demonstrates care & concern for their clients. While many focus on "getting back to normal," Neiman Marcus has decidedly not focused on "getting back to normal." In true Neiman Marcus form, (thus far), they are not settling for "normal," but are instead striving to exceed expectations & striving to do "better." Notable: * All associates at the Newport Beach location wear face-coverings, & unapologetically say they continue to do so (regardless of mandates) out of concern for the health & safety of both their clients & associates. * Not only are all surfaces sanitized, but all clothing items are steamed after each person tries-on an article of clothing, & before each item is returned to the rack. In addition, foot coverings are necessary for shoe try-on. * Courteous, knowledgeable, & helpful, the associates are in-tune with their clients' needs. On one of my visits, a gentleman associate anticipated when I was finished with my shopping experience, & kindly & discreetly escorted me to & opened a new register so that I may avoid any crowds & the need to wait in an existing line at another register that was taking a bit longer than anticipated. * Interested in an even more personalized experience? Neiman Marcus offers virtual & in-person shopping by appointment with a dedicated style advisor. Simply book an appointment in-advance, & let the experience begin! If visiting in-person, your style advisor will accompany you throughout your visit, & make sure that you have everything you need. If virtual, your style advisor/personal shopper can send you all the items you want to try-on in the comfort of your home, & you simply return what you don't want via curbside returns! Yes! They not only offer curbside pick-up, but (unlike most retailers) Neiman Marcus offers curbside-returns too! My personal shopper even made her personal cell phone number available to me for product research, purchases, restaurant reservations/pick-up, & more! For those who may be immune-compromised or unable to spend a lot of time in-store, I highly recommend a personal shopper &/or style advisor!* Lastly, special thanks to the ladies & gentlemen here for assisting me when I misplaced the key to my vehicle while at "Fashion Island&
