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November 2023 by Joshua P.
Gary racially profiled me and my cousin. He also made us very uncomfortable and we came back twice to get a item and he then proceeded to say 'AGAIN' in a very mean way.
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January 2023 by Krazy R.
Wow !! Talk about Exceptional customer service at this location .Associate Jared guided me to the exact location and offer if I needed more assistance on my shopping . Talk about going above and beyond to take care of their customers . I will definitely continue shopping at this location.
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January 2023 by Lisa L L.
To add to my comment last month, I am only referring to the pharmacists, except Shahaab. The other pharmacy staff has a few very nice ones but some see my Rx turned in and I get the look like "I'm so BAD!" They have to consult with a pharmacist who takes over. The whole interaction of turning in a script or fill it, I am being discriminated just because of the medication it is. Spoke to various pharmacies and tell them how RUDE & DISCRIMINATING Rite Aid San Miguel pharmacists are... except "one" pharmacist. One of the many pharmacy's own pharmacist actually said, "Is his name Shahaab?" They said he sounds like the only cool one whenever the two pharmacies have to communicate. So what does that tell you??? Also have had a few friends change pharmacies as well.
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October 2022 by Patti L.
Andrew rocks! He truly cares about customers and is willing to take the time to answer questions. Knowledgeable, Andrew goes above and beyond to make the pharmacy experience valued and personal.
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October 2022 by Diane P.
I wanted to write a review on the pharmacy (Andrew specifically) and how helpful is. He went above and beyond to help me with my questions and made me feel so comfortable with his knowledge and he was so nice. We need more Andrews out there if you could please let him know he does a wonderful job!! Thank you!! I don't normally take the time to write these but when they are wonderful and well deserved I will.
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October 2022 by Joan J.
Closes earlier than other locations. I have been coming for 25 years. The Staff at Pharmacy is hit or miss. One was helpful at the Pharmacy but he couldn't hear me well with the plastic barrier and our masks on so he asked me to raise my voice so he could hear me. Things went smoothly until his colleague, however, yelled at me for screaming at him after he got on the phone to process my request.I raised my voice only because his colleague asked me to speak louder and this individual was 10-15" further away. He got on the phone for my request but I knew that he was instructing the Hospital incorrectly so I informed him that he was instructing the wrong information. He stopped everything and told me not to yell at him. He hung up on processing my request, said they knew nothing about the Rx.I calmly told him I was trying to speak to him while he was on the line because my Mother just got out of surgery from the ER, he was telling the wrong information, and I was trying to correct him while he had the Hospital and other Rite-Aid on the line because I needed to pick up her medication before I went to get her from the ER. The people on the other line couldn't process the requests because he wouldn't listen to me and told them incorrect facts.This pharmacist reprimanded me, saying that he didn't need to be yelled at when he was trying to "help" me. He was not helpful. I told him I appreciated his help but all I was trying to do was ask him to please refer to the slip of paper I gave his colleague - the slip of paper in his hand as I was telling him the information on it while he had been on the phone earlier since he was ignoring it.Since he wouldn't listen to me, he had to make another call after realizing he made mistake(s). Of course, nobody would pick up again after he tried to call again to fix the mistake(s). He had my Father and I waiting with no success for 30 minutes trying to contact the right people but had time to yell at me when the surgery center already closed. I told him he didn't have to "help" me anymore, that he could just to hang up and not to bother because [he had more attitude than me] my Mother and the entire surgery center had to stay after hours, waiting for me to pick her up after almost losing her arm. Before leaving, I apologized to him, said I was sorry if it seemed like I was rude or yelling at him - but I left without the medication and causing 5 nurses and doctors to work overtime to care for my Mother after her complex surgery. It was the worst experience at a Rite-Aid or anywhere else. I was reminded of why I drive to a further location from my house more often if I have to go to Rite-Aid.I ended up having to get the Surgeon to transfer the Rx to a 24/7 CVS after he was already halfway home to LA. The entire ordeal was delayed while my Mother was vomiting, drugged up from the anesthesia, fevering, shivering, nauseous, and feeling sick from the high-dose painkillers. We should have been home by 7:30PM but we weren't home until 10:30PM after having spent the entire night before in the ER for 12 hours, going to work for 12 hours and dealing with all this with no sleep. I have not been back to this Rite-Aid since.This happpened during the latter half of the Covid-19 Pandemic. I don't know if this Pharmacist still works there. Maybe he was having a bad day, maybe my Family and I were having worse, maybe my fatigue/anxiety/stress levels made me give off more attitude - but I have been in customer service and hospitality for longer than this Pharmacist has been alive - bad experience all around - other than the guy who helped me at the beginning.
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May 2022 by J M.
If you are in need of any assistance at all, do not go into this store. I was looking for bandaging supplies, asked twice for help, finally found some of what I needed, and just could not manage the do it your self check out.I came home and ordered from Amazon.
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August 2021 by Eric B.
Very close by when on my way home and needed to pick up a few things. Aisles are ready to navigate, sinage is prominent and well marked. Customer service was friendly and helpful
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April 2021 by Jon L.
I hate to do this but I must. I have bought 3 gallons of milk Rock View brand from this Rite Aid store and all three went bad before the expiration date. I like the store and the staff but the product sucks. My two year old who can barely speak had to tell me the milk was bad. I was poisoning my own child without knowing it. DO NOT buy Rock View Milk and do NOT buy it from this Rite Aid even if the expiration date looks good. It isn't a good product and it's not safe and this Rite Aid or any Rite Aid should NOT be selling it.
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April 2021 by Carogriseld J.
Rude staff. I've Lived here for less than a year, we've been frequents and Gelsons and Rite Aid. Tonight was the rudest experience. New young black man helped us at the register. I'm with my 5 year old. I pulled out my card to quick from the machine. The boy goes "Why did you pull out your card so fast?! " With such attitude. I said sorry at first then realized he was just being rude. I called to speak to a manager and he answered. And he laughed In my face. I wouldn't suggest going here at all.
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December 2020 by Robert V.
Extremely knowledgeable, friendly, and helpful, pharmacy staff. Everyone cares and attends your needs. Even telephonically, your questions are always answered. Excellent pharmacy.
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July 2020 by Kimberly A.
This place does not enforce wearing masks during the pandemic. The pharmacy staff have always been good and helpful, but i was disappointed to see they are not enforcing safety guidelines.
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February 2020 by Joan D.
This place is terrible. They have one cashier using 2registers to check people out. They have to go back and forth and you have to wait even though you were there before the other person. I hit something wrong on the card reader and I asked the cashier to cancel it so I could start over and she said she couldn't. They need to hire more help. Avoid this place.
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January 2020 by kathy c.
I recently switched to this store from CVS, as it was closer to my home. I have had 2 prescriptions filled for pain medication in the last 2 weeks, and both times they shorted me by 5-10 pills. I called them on it and they apologized and gave me more meds. I don't know what's going on with this pharmacy, but maybe they should take a look at who they have working there. I like the store in general, it's always clean and well organized.
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October 2019 by Lila O.
This Rite Aid has the most amazing seasonal candy selection that I've ever seen. I occasionally go in for that reason alone. The pharmacy can be a bit of a hassle, depending on timing/needs, but they do their best to get it right. Parking isn't too awful & the store overall is clean.
