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November 2022 by maarya shaaban
Very good discount and costumer service. Very sad it is closing
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November 2022 by Sawsan Ghussien
(Translated by Google) Very well(Original)جيد جدا
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September 2022 by Jane K.
I went into the store yesterday because I had $500 gift certificate to be used in fashion island and I loved what I saw in the window display so I went in to check out the store in its entirety. When I went in the two girls that were there was helping out a Caucasian lady. I bring up race because I think it has some significance as to why I was ignored. They were extremely friendly servicing the Caucasian lady and after she left not one of them acknowledged me. I'm Asian so I can't help but feel like there's some racism involved here. The girls that were behind the cash register looked up and I actually made eye contact with one of the girls but then she looked right back down not even greeting a potential customer. I decided to give them few more minutes to come and see if I'm finding everything ok. I used to work in retail in college and that's like a retail 101. Not only did these girls never acknowledge me they were so busy chit chatting they honestly weren't there to work but to socialize. I was so livid I actually said to them may I speak with your manager because I wanted to make a formal complaint but then to my surprise one of the girls claimed she was the manager. I was so shocked. One of the sales person was the manager there? Then I said you're the manager and she said yes. I proceeded to tell her that I've been waiting for them to come and see if I needed help and that they didn't even greet me and how horrible their customer service is to which she replied really arrogantly ok have a great day!!! I'm very curious how Rebecca taylor would feel knowing their sales team don't know the first thing about sales and how horrible their customer service is. I guess I can call the corporate office to find out and make a formal complaint of how they made me feel. They could've had very easy sell with me as I already wanted to buy the dress on display but they lost their chance. Opportunity lost to make a sale. Rebecca taylor need to find better people to represent their brand. I took my money and spent it all in Alo. I was looking for a dress but ended up buying sportswear because the service was so good. I wish I can give 0 stars.
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April 2022 by Rachel Kim
I love the styles at this shop, was so fun trying on clothes with mom first time here and had hard time choosing since we liked almost all of them. The shop associates were so accommodating, kind and helpful. I disagree with the below person’s complaint/conclusion about this shop - that it promotes only xs sizes. I remember there were multiple sizes to choose from, and they frequently had grab small sizes for us from the back because only large clothes were out on the floor. This simply implies that whatever we see out on the floor are leftover sizes that have not yet been sold.
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March 2022 by Tara Demorest
I feel like someone needs to say something about the practices in this store. I went in today and noticed they only keep sizes 00 and 0 out on the floor. If you want a bigger size, you have to ask an sales associate to get it from the back. What type of message does this send? If you only sold to size 0 and 00 customers, you would go out of business in the blink of an eye. These are the type of practices that lead to unhealthy habits and an unhealthy society. I wanted to purchase the pants I tried on but in the end, decided I didnt want to put my money behind supporting that type of behavior. Please support women, stop these practices.
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November 2020 by Angie B.
Love the clothes, but don't walk into the store prior to 30 minutes of closing. Was ignored by staff and was irritated with asking questions on sizes and sale prices. Unfortunately I walked out on a cute dress.
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December 2019 by To Nguyen
I love this store, even I just bought a dress in this store first time ( I usually buy Rebecca Taylor clothing from Bloomingdale.) The staffs and manager are very friendly & helpful, I am sure I will come back. Thank you.
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January 2019 by Ashley L.
Best customer service for a retail store. Jenna who I believe is the manager is amazing and goes above & beyond! First class service all the way which makes you want to always go back.
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January 2019 by Katherine W.
Thanks RT for changing my ideas about how a woman might dress. I have had the greatest and most exiting 2 years of my life since I discovered your special style and sophistication in women's clothing. Since I found RT at Fashion Island I have rarely shopped anywhere else. I am baffled by the quality of literary everything from cotton to silk to denim. My clothes look brand new years and months after I buy them. The t-shirts do not wear easily even when washing often. The sweaters do not shed and develop rough patches. The pants and jeans don't loose color or wear out. I am well beyond happy. The staff is so amazing, friendly, and accommodating. The same ladies have been working this location since I found the shop 2 years ago with only 1 addition to the group, giving me the knowledge and personal attention I need. There is nothing I can say to express my appreciation for the excellent and attentive service. As for the manger Jenna, I don't know what forces in the universe brought her here to this store at this time, but I am grateful for all of the things that she does for me. She has accommodated all of the mistakes I have made with everything, online orders, color and size choices and everything else plus, plus, plus! Her smile, charm, and personality far exceeds the expectation of what I would expect from even the highest standards. I look at her first when I come in to see what she has selected for herself to wear. Shopping here for this brand with these ladies is one of my favorite weekend treats. 6 stars !!!!!!
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September 2018 by Laura G.
I recently worked an event at this location with Snake Oil Cocktail Company for OC Style Week. Jenna, Laura, and Elene(sp?) were such sweethearts and made sure all their customers were extremely well taken care of. The store was clean, well kept, and adorable. I would definitely work with these ladies again!