July 2021 by Leah Lopes
The staff here will straight up ignore you standing in front of them in the office. No personability whatsoever. There is no reason to make an appointment since you'll likely wait 30-45 minutes past your appointment time.
June 2021 by Sherri Mahdavi
Had an appointment at 8:30am, it started on time and had my blood drawn by Susan. It was over in a minute and I was on my way! I was a little concerned with all the negative reviews here, but I was in and out in minutes.
June 2021 by Charlene Chen
Terrible staff, very mean and rude, I would never visit this location again.I didn't make an appointment when I came in this morning . A lady told me to leave my name and phone number on the registration machine, and waiting in the car, They would send me a text message when it was my turn, but the time could not be guaranteed. This doesn't matter. I went back to the car and waited for two hours. Because I was doing blood tests on an empty stomach, I went back and ask how long I had to wait because it was almost 11 o'clock. When I went in and asked the receptionist, a man behind her started yelling at me: “We have a lot of patients. If you don’t have an appointment, you can’t wait here. You have to go back to your car and wait. Those who wait here have appointments. Yes, is it okay?” The sound was very loud and scary. There were several patients waiting in the room.
June 2021 by Daniella Rivera
I want to thank Walbert, he helped my daughter with her appointment. She was very scared and had a lot of anxiety but he was able to calm her down and make her feel comfortable. Most people don't have patience but he did and I am grateful. Thank you!
June 2021 by Golden Caviar Skin Care
I don’t know how many one stars it’s going to take for this location to get better! Today everyone was complaining in the waiting room how rude their front desk staff is! Wow I’ve lived here for over 30 years and they are still horrible!
May 2021 by Jacob Kazar
Wait times are absurd. The tv posting your estimated time is nowhere near accurate. Better off going to labcorp upstairs.
April 2021 by Jennifer M.
Horrible horrible horrible! Request another lab before coming to this place. Never again. Even with appt took forever. People complaining one after another!!! And I have great insurance! The website consistently says 7 minute wait for walk-in and it was over an 90 minutes. Bait and switch.
April 2021 by Gloria O.
This location will tell you it's an hour wait but in reality it's less than 10 minutes. I decided to wait but two other elderly patients walked away even though the screen told them their wait was 3 minutes. The receptionist told them it was inaccurate and it would be an hour. As I walked out to wait in my car I received a text. I was told to sit down. I was sitting right in front of them. After 20 minutes of waiting , I no longer saw my name on the screen so I asked. The receptionist claimed they were calling my name which they never did. I don't know if they get checked on their wait time but things did not seem right. I'm currently waiting still and I have not been called in
March 2021 by Andrew Martinez
Have always had problems with this place. Even when it is all by appointments only it’s the worst waiting time of anyplace. Had an appointment for 230pm with only 2 people ahead of my mom it took until 335pm! We got there early and it still took over and hour for a blood draw that took 5 mins.Inexcusable and ridiculous on top of that the bathrooms were a complete mess no tp and no paper towels. Businesses ran in this way blow my mind.
February 2021 by Nataly A.
Awful process. Walk-ins wait over 2 hours. They tell you they will text you and they dont. Then claimed they did meanwhile I was right outside the door- phone did not ring and text never came through. Told me there were 3 ppl before me, an hour goes by and I come back to ask when is my turn and they say 4 ppl are a head of me. Bad bad! They are disorganized. Finally after 2hrs 40 mins I was seen! Waste of my time. Hope my blood makes it to the right place.
February 2021 by Daniel Staskel
They have no clue as to how long walk ins will take. Website said 24 min wait. Get there, they said less than an hour. It took me 2 1/2. Only incompetence and unprofessionalism allow that to happen. You don’t lie to sick customers when you know the wait time is more than double. They show zero sense of urgency and display zero concern for patients. Horrible staff, incompetently run place. AVOID!!
February 2021 by Niko Everett
Twice in a row I checked in from my phone and they never called me in. Then asked me to wait in the waiting room which I said I didn't want to. No regard to my needs. Then quoted me many hundreds of dollars for the tests even though my insurance clearly told me online I didn't have to pay out of pocket. Had to pay to get the tests and then hassle with reimbursement. This place needs a manager. It's run by lab techs with no customer service experience. If there was another place to go.... Go there!
February 2021 by Kathleen Allen
The lab accepted our online appointments for a Covid test and our doctors sent their prescriptions for the test to the lab. When we arrived we were told by a very officious man, barring the door, that they don’t give Covid tests. Gee, thanks a lot.
February 2021 by Joanna X.
The worst place you can be. What an attitude for the lady who is checkin in. Never again.
February 2021 by Danube S.
They have no clue as to how long walk ins will take. Website said 24 min wait. Get there before 8AM, they said less than an hour. It took me 2 1/2. Only incompetence and unprofessionalism allow that to happen. You don't lie to sick customers when you know the wait time is more than double. They show ZERO sense of urgency and display ZERO concern for patients. Horrible staff, incompetently run, heartless place. AVOID!!