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March 2024 by Denis S.
DO NOT GO HERE! I was there this morning to get some blood taken and I had to wait over two hours just to not even get helped in the end. I didn't have an appointment, but I went early in the morning and put myself on the waiting list on standby and waited for over two hours until 11 o'clock, and that's when they told me that after 11 o'clock they don't take any more standby patients. I was number one on the standby list for almost an hour, but even after waiting that long, I still wasn't helped and in fact, there was a curly haired man that worked there that almost seemed angry at me for being frustrated with him that I had to wait over two hours just to not even get helped. This was probably one of the most embarrassing medical institutions I've ever been to in my entire life. The system they have to take patients is absolutely terrible and I understand people that have appointments should get priority, however, it seems pretty ridiculous to me that they have a system where someone could wait over two hours on standby and still not get helped. Overall, both the quality and the institution itself is not good and I would not recommend anyone to go here.
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February 2024 by Albert Michaud
Quickly did my tests with just a walk in and no appt
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January 2024 by Nikki M.
Love Quest Diagnostics Avocado Ave Newport Beach. Katie is outstanding and was able to find my vein. Thank you very much!!
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December 2023 by Jan E.
If I could give them less than 1 star I would. There is no front office staff. So, you just sit and wait till they call your name. In my case the doctor sent in the lab slip directly to Quest . I had a fasting appointment on Friday but when I arrived on time at 12:30 the lab was closed due to a flood. So , I showed up Monday hoping to get some understanding after 60 minutes waiting I was told they didn't have my lab order. The lab tech was rude and told me if I didn't like it I could leave. I did. It's now almost 40 minutes since I left the lab and I can't get my pulse below 120......I'm too old to be treated like a number and that's what you are if you go there. A number ! And unhappy employees ....
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December 2023 by Sarahbeth M.
It was a walk-in today and sat down for only four minutes and then was called for some bloodwork. Staff was friendly and nice. They completed my order from my doctor,no problem. I would definitely say good care quality.
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November 2023 by Sofia Chudaeva
They delayed sending results to laboratory for 4 days without a reason. We will receive the drug test result in more than a week from the test! Our driver can't start working because of it. Very disappointed.
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November 2023 by Katelyn Anderson
Didn't tell me sample drop offs require an appointment, they just said I'll have a shorter wait time. Got yelled at when I dropped off at another location.
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November 2023 by Hampton A.
Beware. These guys are great at selling tests. Terrible at executing them. Some of their tests have over 50% false positives. Then they sell you more testing. Go somewhere else.
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September 2023 by Bradley B.
Went in for a blood draw today. Aside from smelling like urine because the bathrooms were filthy the guy who did my blood draw was incompetent and extremely rude. He talked condescendingly to me. After he was done I noticed the index finger he used to place gauze over my open wound was fully exposed and I asked him if the glove ripped by mistake and he said it was intentional because it was his "touchy feely" finger. Please don't touch or feel anything close to where I have an open wound, that is common sense and he should be fired for doing something like that. Totally unprofessional, unsanitary and irresponsible. Will not be returning to this location ever again.
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September 2023 by Rosa Partida
Horrible staff!!! To the lady who was there and didn't want to see my son bc of the name misspelled I went to this other office in Costa Mesa super nice person no problem at all. Looks like you hate ur job and you should find something else to do . People go the this other place in Costa Mesa super nice girl and fast and easy. This place in Newport Beach horrible staff.
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August 2023 by Sam W.
Incompetent, miserable staff. No greeting, smile or any attempt to provide customer service. The phlebotomist used a small vein and was unsuccessfully digging the needle around to get more blood to flow. She had to bring in another person to finish the blood draw using another arm and vein. When I expressed frustration, her response was, "life's unfair". Save yourself time, frustration and bruising - go somewhere else.
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July 2023 by Tracy A.
I don't know why the reviews are so bad, make an appointment if you don't want to wait. I was taken in early, the young woman was sweet and professional. I didn't feel anything either. All good.
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July 2023 by Laura L.
I got here at 7 am, it is now 9:24 am. I came in as a walk-in and they just told me they may not even be able to see me at all today or I could wait for hours. Are you freaking kidding me? My employer gave me 48 hours to get this drug test done for my onboarding clearance, you had NO appointments available so I had to come in as a walk-in. And now you're telling me you may not even be able to see me at all?? AND no other location does drug tests?? You guys have to figure this out. Update: I was just removed from the standby list. Izzy said they came out and called my name but I HAVE BEEN SITTING HERE THIS WHOLE TIME, I NEVER EVEN WALKED OUTSIDE. No one has ever called my name!!! This is absolutely ABSURD
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June 2023 by Shannon D.
I left the doctors at 4pm with important blood work for my daughter to get ASAP which I was also provided a list of nearby Quest to go to. I called this facility and the recorded message said you closed at 5pm. Once we got there the door was locked and the sign said closed at 4pm. Ugh! We needed this done and drove from Fountain Valley as the incorrect message advised of a late close time.
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June 2023 by Grace B.
Not sure why this place gets so much hate - made an appointment, showed up for appointment, was taken within 5 min, and everyone I interacted with was very kind
