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February 2024 by Fatima Armani
Gabe was excellent and very helpful!!!
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April 2023 by Tim Selmont
They charge you $1 to use tape. I have never been charged to use pieces of tape. If they do that for tape, I would worry about using them for anything. There are tons of places to mail things, choose another place.
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October 2022 by Joe B.
I have been to this location so many times and they always used to have great customer service. I think they may have hired somebody new and he is extremely rude even the other staff members looked at him when he was being rude to me as though they knew that is not their standard. Whoever is in charge of hiring you may want to reconsider this person. he wanted to charge two dollars to tape a package and when I said I didn't have any cash and wanted to use a card he wanted to charge me five dollars to use my card and sent me to another location I have never seen anyone be more dismissive and lazy in my experiece here. Thanks for not being helpful at all and not doing the job you are paid to do.
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April 2022 by Fourth Joey
Love this place. All shippers in one place. Very convenient and the staff is knowledgeable. I have a mailbox here and they don’t disappoint.
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February 2022 by Kenneth A.
Normally, I have pretty decent service at this location. However, on February 1 is was pretty bad. I visited to mail a package to my son. When I reached the counter, Angela did not say anything like, "Welcome or good afternoon, how can I/we help you?" I handed her the box and said I'd like to ship it. She responded by only offering the most expensive option - FedEx. When I asked about other options (USPS, UPS, etc.) she seemed frustrated. I should have requested someone else but the other staff were busy. I finally settled on UPS as it was the most economical for 2-day air. When she printed the label she kind of threw it on the box, very crooked. Normally, people place the label at right angles near the corners or middle. But whatever, I did not want to make a big deal of that. After the transaction, she didn't say thank you, come again or anything. As I exited, another gentleman behind the counter said "Thank you. Come again." That was nice of him. I should have gotten his name. Will I ship anything here again? Maybe, but her lack of professionalism has shifted my business elsewhere for now. Maybe she is a good employee but needs some customer service training. These days, customer experience is a big thing, as it should be always.
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October 2021 by Scott D.
Joesph and his team are absolutely fantastic. I have been a customer for years. Their personalized service and attention to detail are exceptional. The team has always been reliable when there was something I needed to get done. I cannot recommend Jospeh and Newport Beach Mailboxes & More any more highly!
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October 2021 by Connor Moody
I had a small business mailbox here for 4.5 years and they did an amazing job with communicating when I had received mail and packages, making this mailbox super convenient to have. They took care of me with anything else that came up - thanks! Very much appreciated.
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June 2021 by Barbara R.
Cute store with nice little gifts and stationary throughout. Convenient location for mailing needs and post office. I have had my PO Box here the last year and it has been a simple and effective process. Generally, service is good, but this week I encountered a rude employee. When I brought it up to management to share my experience, he told me it was likely that I misunderstood due to mask wearing and that maybe the employee didn't have enough coffee. It is hard enough for customers to reach out and provide feedback directly (because it takes time and is uncomfortable) so when you receive a gift like that from someone looking for nothing other than to help your business....take the feedback. Don't make excuses. This is how we get better!
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April 2021 by Margarita Avila
Joseph and his staff are wonderful! They are efficient and professional. Whether you are using basic services or more elaborate services, they treat you in the same manner. Staff is well trained and they always have a smile.Great asset to our community.
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March 2021 by Jonathan Shelden
Joseph has really been helpful with the variety of things I've needed shipped! I highly recommend his store if you get lost trying to find the right shipping option!!!
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January 2021 by Kim Crawford
Joseph and his team are the best! Super helpful always!
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December 2020 by Tracy Y.
NBM&M has a really nice and helpful staff. They also have a wide selection of greeting cards and stationary for purchase. You can also take your Amazon returns there if they are boxed and has a return label. It's so nice when I have FedEx and UPS boxes and I can take them all here.
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November 2020 by Connor B. Moody
I had a small business mailbox here for 4.5 years and they did an amazing job with communicating when I had received mail and packages, making this mailbox super convenient to have. They took care of me with anything else that came up - thanks! Very much appreciated.
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October 2020 by Whitney F.
Came in to set up a virtual mailbox. Super easy process, nice staff. They also have beautiful gifts, cards and other knick knacks and they do gift wrapping. Not your usual shipping store.
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October 2020 by Nika O.
Wonderful experience! Joseph and staff are so professional, kind and helpful! They really care about their customers and go out of their way to help.
