June 2021 by Eva Smith
Bryan was the best he assist me with finding my perfect heel and even suggested other styles, but didn't pressure me into buying what I didn't want. Great customer service.
May 2021 by Doug Mitchell
Always great to visit this place but I had to order what I needed online.
May 2021 by Brandon Johnson
Objectively speaking this is an extremely expensive department store with lots of designer clothes. If you are interested in spending a lot of money on clothes and other stuff you may or may not need please check out this store. That being said the staff is extremely polite and courteous and helpful and will bend over backwards for you to ensure you have an excellent shopping experience.
May 2021 by Korey Presley
I was in to buy a gift for my mom excellent service from Sean in handbags but i went to the men’s department to look for some things for myself and I had found a belt i wanted that was locked up i stood by the belts waiting for assistance for about 10 minutes workers looked at me and didn’t ask if i needed any assistance but were quick to help any of the others that came up. Need to work on the customer service because it’s unacceptable a customer who literally just bought something couldn’t get any assistance .
April 2021 by Daniel Lipton
The fragrance department at this location has the expected incredible selection that you'd expect from Neiman Marcus, but Irina and the brand reps that helped us went the extra mile as we spent 90 minutes finding new scents. Everyone was knowledgeable, helpful, and never pressured us in any way. Clearly communicated stock issues on selections we were hesitant about. Not only did we leave with fragrances we enjoyed, we will return for years to come. Truly the best of what Neiman Marcus has to offer in terms of customer experience. Highly recommend making an appointment with Irina if you are interested in fragrance shopping.
April 2021 by Teresa Tims
I love this Neiman Marcus. It’s easy and easy out they have a great selection the sales people aren’t annoying at all LOL. Plus fashion Island is a super fun place to shop. I think I get all my purses at this location now for the last 10 or 15 years.
April 2021 by Keith F.
The Chanel here has a phenomenal staff! Bradley Will always get my business moving forward. He went out of hi way to help me find the perfect gift for my wife after we could not find what I originally wanted to get her. Very friendly and extremely knowledgeable about everything.
March 2021 by Toni K.
Terrible experience in jewelry today. Two salespeople helping one lady and another salesperson and manager helping another. Left after 20 minutes. Why sales members were paired up with other customers waiting was unclear. They do a much better job in shoes!
March 2021 by jacqui wacki
Love their restaurant Mariposa will definitely go back.
March 2021 by Keisha C.
I had a great experience visiting the Bottega Veneta Boutique that I ended up purchasing a padded cassette bag in fondant color. I originally wanted to go to Neiman Marcus in Fashion Island to see the Chanel boutique, but when I came to visit the boutique did not have the mini or the tweed I was looking for specifically. Now I am on the waitlist until it becomes available. I also want to thank Shawn for having a smooth purchase and the patience since I had to call my bank due to my transaction limit.
February 2021 by Marissa M.
I have completely forgotten the women who decided to help me on the day I wanted to treat myself to some new Christian's. She was a Caucasian women with shorter blonde hair. She made the experience so horrible for me it felt like she wanted me to try them on, buy them, and leave. I didn't fit in the shoes and also the shoes had looked to have been worn already. so she gladly went to the computer to take down all my information so that she could next day air the size that I needed to my house, so I was not even in the store longer than 15/20 minutes. I thought this was going to be a whole different experience especially when shopping at Neiman Marcus. I paid and not much else information was given to me other than I would be receiving an email at some point so that I can track the package. I wasn't going to be home when the package would arrive and I didn't feel comfortable with it just sitting outside of my home especially during these times. She said there's really not much else she can do now since the shoes have already been ordered and that I shouldn't worry we do this all the time. So once I was finished there I went straight to the Christian Louboutin store on Rodeo Dr. and that woman pulled every shoe that I wanted to try on asked me what the occasion was and how amazing they looked and also gave me a little bit of history behind some of the shoes. It was an entirely different experience she was amazing and I would highly recommend going to the actual store to buy your shoes. I went back to Neiman Marcus to try and return the shoes to have the package canceled but I walked straight in she looked at me and said there's nothing I can do it's already been past 30 minutes (apparently after 30 minutes their system doesn't allow you to make any type of changes since they're already being pulled from stock and packaged up) So I ask if I can possibly speak to a manager and maybe they can do something about it she simply looks at me and says the manager isn't going to help you with anything I'm telling you exactly what is going to happen I've been working here a long time and turns around and continues to help another customer she was with. She has been the most nastiest person I have ever encountered in a place of retail.
February 2021 by Molly Morris
I had an amazing experience buying my dress here. I had already been 5 other places and I was starting to feel very discouraged. When I walked in they were warm and welcoming. They have the feel of a small shop with the selection of a much larger one. The dress I picked was over my budget I was starting to feel discouraged but the owner came in and not only made it possible for me to buy the dress she threw in a free too.
January 2021 by Christina W.
Neiman Marcus is one of my favorite places to buy luxe goods... Last year I made the switch from Chanel Sublimage to La Mer. I had a male client who was in his 50's but dated 19-21 years old. He went to get these facials and saw a woman who looked 35 but was actually 50. I'm not that old yet but as time goes by I can see that it is highly possible with the right skincare. I introduced my friend to La Mer and she asked me if it ever goes on sale. It rarely does but Neiman Marcus has the most incredible offers. They had a New Year offer for $250 off $1000 or $125 off $500 which is super generous. That offer is no longer available but they still have $50-$300 gift cards now when you spend $250 -$1000. I still rotate from the La Mer website, Sephora, Bloomingdales, Saks, and Nordstrom but straight cash off is always the BEST deal.
January 2021 by Krista Harmon
Neiman Marcus is amazing! It is so sweet and compassionate. It makes you feel so comfortable and is so informative. It makes the whole experience what bridal shopping should be!
January 2021 by Dalit Ohana
I would highly recommend this store to anyone.. oh and may moons ago I found my prom dress here! LOVE THEM!