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“I had the most incredible experience with the representative Imelda Casanova. She was so helpful and kind and especially patient. I probably have called her about six times in the last two days and not once did she get frustrated. I just got a new car and she was able to set up the insurance and in no time. I've been in customer service for 14 years and know how to treat my customer and Imelda was my competition. Thank you for going above and beyond and know your are a asset to your company.”
“I love this BANK! Comprehensive services with competent, caring bankers who go the extra mile! For example, my savings account recently offered, now receiving 3.5 % interest. Free wire transfers, etc. IN A WORD, F & M Bank = INTEGRITY! GOD BLESS THIS BANK AND TEAM! Great Job!”
“I recently had a complex situation involving an internal investigation with BMO, and I am incredibly grateful for the assistance provided by Terry Chang. From the very beginning, Terry was exceptionally helpful, guiding me through every step with patience and expertise.
Initially, my frustration with the situation had me considering closing my account. However, Terry suggested that I explore the Alto BMO program, which offers a higher APY and is very competitive compared to other banks I had looked into. His suggestion not only demonstrated his deep knowledge of BMO's products but also showed his commitment to finding the best solution for my needs.
Terry's exceptional service along with humor turned a potentially negative experience into a positive one. I highly recommend Terry Chang for his outstanding customer service and dedication to helping clients. Thank you, Terry, for your invaluable assistance!”
“Christian went above and beyond and provided me with exceptional service. I bank with the Aliso Viejo branch but I keep coming back to Newport because they are well informed, efficient, and client focused! Once again! Thank you”
“Jeremy helped me out yesterday to get my business account fixed and was a life saver! He helped me last minute and made it super smooth. I’m grateful he was able to help. Super cool guy, highly recommend!”
“I bank at this branch quite frequently and Sara & Adam are always welcoming, friendly, and incredibly helpful! I look forward to doing my banking here due to their professionalism and exceptional level of service. The branch is convenient to both my office and myriad amenities in Newport Coast. But even if it weren't, I'd go out of my way to conduct business here. Highly recommend. 5 stars ++”
“Always greeted by.friendly staff.Always well taken care of. My account is actually with a sister branch, are they opened a new account here because of their friendly and helpful staff. Cannot give them enough praise.”
“Christian went above and beyond and provided me with exceptional service. I bank with the Aliso Viejo branch but I keep coming back to Newport because they are well informed, efficient, and client focused! Once again! Thank you”
“The branch manager, Ms. Jamie Bhakta is always very professional & helpful while carrying a nice smile. Thank you very much for your help as always. Much appreciated & highly recommended.”
“Started off a little shaky because of the US Bank - Union Bank transition. But they made it right. Adam is a great manager and he has a great team at the San Miguel - Newport Beach office.”
Open 24 hours
2750 West Coast Hwy, Newport Beach
Banks
“The people who work here are gracefully putting up with arrogant customers demanding immediate service (there was hardly any wait), making snide and passive aggressive comments. I was appalled by the behavior of their clients, and impressed with the way they graciously handled it. I hope management shows appreciation for their very professional staff.”
“Solid Bank. Speak with Shahana and she will take care of everything.Never looking back, tried Wells Fargo, BofA, and the list goes on. Try a real private bank experience.”
“.... talked w/april in call center today , 8/11/'23ad... she was/ is great absolutel!!! --got right to the bottom of my concerns!! ms. mary & jerry et al @ corona del mar always accommodating!! met " danny" k. walker at bixby knolls branch prolly fresh/staight outta co----....---llege 40+ yrs. ago!!! nothing but class, first class!! the folks at lake forest and laguna hills branches, too!!”
“A big thanks to Andrew for helping with a particular request. Andrew was patient, kind, and went above and beyond, making calls and adjustments and got me the necessary documents faster than I would've expected. I really appreciate it! Thanks.”
“We went in to get some help with my mom’s account and big shout out to Jake Mcmahon. He was so friendly, helpful and resourceful. It took us only about 15 minutes and everything’s done! Very ideal for clients who want to be in and out quick. Best if you make appointment in advance though. Thank you so much Jake. You’re a true professional!”
“I feel like this branch gets a bad reputation because of it's size and location. Let me clarify that this location is on PCH, already a busy location in an extremely affluent area. In addition this branch is on the smaller side and tends to be short staffed, but they make up for it with their excellent customer service and support. Most banks have you wait around for a teller so no big change here. They do their best to keep consumers happy and the lines moving. It gets backed up quite a bit but that's to be expected since it's literally on the highway. This is not my home branch but it is my go to since it's right next to the house and very convenient.”
“This review is for a banker by the name of Tarak. I had the pleasure of being helped by him last week and he was curteous and professional. I had a simple task that needed to be taken care and I was not able to get a lot of help from the 800 number I was calling. He took care of everything I needed quickly and professionally. He has given me confidence in Chase once again. I will be seeking him out directly should I need help in the future.”
“I had an appointment with Johana and she answered my questions and gave me resources for any future questions about my mortgage loan. She was organized and concise when working alongside the different departments within Chase Bank.”
“I have owned and operated businesses for over 30 years. I can say with total sincerity that Umpqua's level of service, client care, creativity, and support in general, is truly exceptional and even more so in the banking vertical.In a word? Superb bankers in every way that care about you and it shows.Umpqua, bar-none, is the best commercial bank I have ever done business with.”
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“I found the Newport Beach Vault out of necessity after my home in Silicon Valley was burglarized. I happened to be traveling in the area and decided to give them a call since I could not find any better option in my local area. Although I contacted this business on a late Saturday afternoon, the owner agreed to meet me to set up a new account. Smooth and quick process. Later, I was able to get access to the box within short notice and at odd hours. A+ service, thank you.”