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April 2024 by Shea
Wow, talk about lack of quality assurance. Ordered an iphone 12 in "Excellent" condition and came covered in scuff marks and an 80% max battery capacity. I ordered from BackMarket and never had a phone come with less than 92%. Avoid JemJem at all costs!!
EDIT:
They told me to send in for inspection, even though that should have been their job before. They offered no help. Conrad was a poor customer service rep.
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January 2024 by God's Child
I purchased my MacBook February 13th, 2023. I received the product and was satisfied until one of the letters came off (not from misuse) and the keys were sticking (no liquid damage had/has occurred). Keyboard issues are known for the 2017 model and possibly the early 2015, which is the model I have. I reached out to JemJem per the warranty and she was willing to help me. I did not get a chance to send my MacBook in. When I reached out again, I communicated with Conrado. Conrado was not as pleasant to communicate because of the way he communicated the information without seeing the Macbook. He insisted that the keyboard malfunction was physical damage, but i informed him that this was not physical damage. Conrado directed me to GeekSquad who told me they could not help me, and that the keyboard was physical damage, but said that JemJem should cover the keyboard. When I emailed JemJem back, he told me physical damage was not covered. I just would like my keyboard fixed so i could fully use my device. Unfortunately, JemJem has not answered the phone, and I am left unsatisfied. Hopefully, the issue will be fixed. I will just order from a different company from now on and not purchase products through the company.
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October 2023 by Myron Slider
I'm glad I got what I paid for. I think the value of the iPad I got is way beyond the money.
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October 2023 by Kevin Long
I found them on BestBuy, and their prices were attractive. I just started a marketing agency that requires a few MacBooks, and I got them from JemJem. I bought three from them, and none of the users have complained.
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October 2023 by Joe Salin
Buying a watch from them made me save a lot of money. From the moment they delivered my watch and I confirmed the quality, I made up my mind to keep buying gadgets from them since there was no downside. No one can differentiate between the watch I got from them and a new one.
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October 2023 by Roger Walter
A super clean Apple watch! I can't remember a single day passing without this watch on my hand since I bought it. It's been reliable.
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October 2023 by Alvin Perkins
They shipped my iPad within 4 days to Miami and I'm excited I didn't have to wait forever. It looks good and without scratches, and it works efficiently.
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October 2023 by Janet Lanzi
It was my first time dealing with JemJem and it's certainly not the last. The MacBook I bought from them has been super reliable. Great value for money.
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October 2023 by Rubio velez
I'm glad my friend introduced me to them. Their offers matched my budget at the time, and I got a high-value MacBook for half the price.
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June 2023 by Rosilene Vieira
Terrible
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June 2023 by L DakotaTransplant
Good luck getting through to their customer service!
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June 2023 by Anita Pujita
I bought a MacBook from them on Monday and by Friday I already got it. It was a great deal.
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June 2023 by Sandra Morgan
Shipping was delayed but I still got my phone. I got exactly what I paid for.
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April 2023 by Amber Mischiara
Very disappointed with the product that was sold to me through his company. I purchased a refurbished Apple IMAC. Computer only worked for about 2 months. It now has something called a Black Screen and is not fixable. I will be calling this company as soon as they open today to try and get this problem resolved.I do not recommend purchasing from this company.
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December 2022 by Crystal Wheeler
This is the second refurbished shop I have tried and I can tell that they are far better than the previous one. I'm a regular buyer because my business requires gadgets every now and then. This guys have always delivered.
