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March 2024 by Jaime A.
This store is phenomenal. I went in to get my mother a ring and ended up getting her two rings which are stackable and complement each other extremely well. Ally helped me out with picking them out. She is so friendly and provided me with a copious amount of options. The new store is also nice and well organized. Overall, the value of the rings are fair and reasonable. I am content with my purchases.
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January 2024 by Anna M.
Buyer beware! If you shop at this location be prepared to be dismissed and ignored by every employee! And if you do purchase anything make sure you inspect the jewelry before you walk out the door I was given a broken necklace and earrings that were missing a back piece. I understand things happen however, it shouldn't happen in one transaction! When I went back the next day to explain what I was given I was looked down upon as if I was lying. I definitely felt shamed due to no fault of my own so shameful. I also want to mention if you write any email to customer service their response will be very passive and unhelpful! My experience was so unpleasant and upsetting therefore, I would never even think about spending or recommending anyone shopping at Gorjana fashion Island specifically.
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December 2023 by Robin Garcia
First time shopping at this location and I wish it could have been a better experience. Two ladies working, one was helping out another customer and the other was at the register. No greeting when I walked in. However, another customer walked in and the lady at the register greeted her right away and asked if she needed help. I was there for 5 minutes without getting asked if I needed any assistance. Definitely going to continue shopping at the Spectrum location.
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November 2023 by Natalie V.
Me and my best friend went in a couple of days ago to exchange some of our tarnished, rusted, and broken bracelets-only after having them a few weeks. We went in with high hopes and understanding that this was their policy to replace. The two ladies working there had an absolutely horrendous attitude. Begrudgingly, they replaced some of our bracelets. I would have continued to shop and maybe even bought some other new things, but with that costumer service NEVER AGAIN.
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August 2023 by Skye B.
I always love this shop and stop in when we are in the area. The girls who work there are always helpful and kind. I love finding my next favorite pieces every time !
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August 2023 by Jamie M.
I had a wonderful shopping experience during my first visit. I normally like to buy solid gold, but I made an exception for the gold plated XL Parker bracelet because it is really beautiful. It's a really pretty chunky statement piece. They have other smaller sizes too, but I got the biggest one. Pictures do not do justice, you have to see it in person. It is really good quality. I'll try my best to take care of it and not shower with the bracelet on. They have solid gold fine jewelry in the center of the store in the cases, but I found their bracelets to be dainty but still very cute! They didn't have the XL Parker bracelet in solid gold which I was hoping for. Regardless, I am very happy with my gold plated purchase. The girls working here are so helpful, sweet, and kind. Their warm smiles while greeting me hello and goodbye made my shopping day at the mall. Amazing customer service and beautiful jewelry!
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July 2023 by Newco
I used to be spectrum location costumer but last time they were terrible and I didn’t like to shop from this brand more and accidentally I found this location in Fashion Island … omg all people working here were so kind and lovely, I wished I know the name of that girl she helped me to match my 10 ear rings, she were so patient and friendly I told to her manager too , 100% I will shop only from Gorjana in Fashion Island after this
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May 2023 by Cee L.
I always have a great experience at every location , I usually go to the spectrum location but today I came to fashion island. Danielle helped me out today with a new necklace and she was AMAZING! Very patient and led me in the right direction. Thanks again for the help!
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December 2022 by Lori D.
Meagan went above and beyond to make sure I loved the pieces I purchased. I highly recommend you go see her. Excellent customer service all around.
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December 2022 by Nelson Cook
Nevertheless, I purchase all my friends gifts either at Nordstrom, Anthropologie, or Target at the Spectrum, and plenty of online Etsy stores with personal customer service. Luckily there's plenty of opportunities to spend your money at other Spectrum stores with great customer service.
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November 2022 by Michelle F.
Yvonne was very sweet & so helpful with our exchanges and purchases, she was organized and made the whole experience great!!!
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October 2022 by Katherine C.
Second time shopping at this location. We were welcomed immediately and assisted promptly. For a moment I felt like I was being "watched" but that passed quickly. Maybe the sales associate saw that my daughter had a lot of their pieces on already. In reading other reviews I have a feeling a lot of shop lifting gets done here and sometimes the associates are busy watching people instead of helping people. The store is tiny and they had so many people working today, it gets crammed. So some of the inattentive comments/reviews I believe are due to the poor set up of the store which isn't their fault. We received excellent service both times shopping here and the quality of the jewelry is really nice.
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September 2022 by Taylor D.
Absolutely LOVE coming to this store. Staff is always so friendly and helpful -- especially Danielle!! Their pieces are stunning and so many options to layer, truly love Gorjana !!!
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September 2022 by Breona
Very nice jewelry brand! I love their lifetime guarantee and the diamonds are priced very fair. I have 3 of the fine jewelry pieces and plan to purchase another next month :)
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August 2022 by Natalie Marquez
Purchased this very cute and beautiful ring. Prices are excellent and fair for diamonds! My 13-year-old daughter also loves this place.
