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April 2023 by Gina Vincent
Phenomenal!!!I was so very impressed with the quality, variety, service and staff at Gail Jewelers. They went above and beyond to make our purchase easy and enjoyable. I especially was impressed with the owner Barry Benowitz. Thank you. I look forward to shopping again.
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September 2021 by Carol D.
I spent a few years looking for a trustworthy, skilled jeweler to re-set a rare irreplaceable, sentimental bracelet my mother left to me. I feel fortunate that I found Gail and Barry who worked with me on a beautiful custom design. Since then, I've only worked with this warm and friendly family business because they are the most knowledgeable, and offer only quality, high end, fine jewelry. Their diamond cuts and color are comparable to Tiffany and Cartier, even in their more "every day" pieces. I've been in the store when difficult bargain hunters embarrass themselves and rudely challenge the owners or sales people questioning why their diamonds are "so expensive." Honestly, I quietly cheer the owners on if they respond with a curt (but polite IMO) reply because these customers were so rude. If that customer posts a negative review they surely didn't bother to understand what goes in to a diamond that truly sparkles, and doesn't just sit on your hand like a dusty crystal. I've studied Gail's jewelry and compared to many many other options. Their quality, and price equals value because there's always a cheaper option when it comes to jewelry but just like any luxury item- real estate, cars, watches, you get what you pay for. I've shopped other jewelers but have developed an eye for Gail's quality and can now spot the cloudiness or gaps in less expensive options in other stores. Now, I'm not saying you only should buy from Gail's. I'm saying if you do, you won't get ripped off, you'll buy the very best, and working with them you'll develop more trained eye so when you shop elsewhere you're better educated to spot quality. Gail's works in literally any price range (truly) but large or petite, you will get a show piece to be proud of.
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February 2021 by Carly Barrett
Our jeweler for life! Best most beautiful pieces for every occasion!
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January 2021 by Jill K.
This store has beautiful merchandise and it's family owned. I brought in my Mothers engagement ring to have sized and they helped me turn it into a beautiful ring. Ruth helped me and she was amazing to work with. My ring is gorgeous and I will definitely be going back.
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October 2019 by Kamerin L.
I cannot praise Gail Jewelers enough! I had a pearl necklace that I had been trying to get repaired forever to no avail. Upon bringing my personal treasure to this company, from the beginning they assured me that they could repair it and they did. As I am from out of state they took nothing but the best care of my property notifying me every step of the way. Upon receiving my necklace I cannot begin to express the care that they took of my property. From how it was wrapped and how it shipped, they gave it the same care that I would have. Furthermore, showing their integrity they returned the damaged pieces that they had replaced so that I was literally out nothing. Thank you so much for all your help and I highly recommend this jeweler!
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March 2019 by Love R.
I bought my first pair of diamond earrings when I was on vacation from Gail herself at the El Paseo store in 2005-6, I believe. Great earrings. She really went above and beyond. I was so happy when I realized they opened the store in Newport Beach. Gail has done appraisals for me for some of my existing pieces and she took an old piece of jewelry and I told her what I wanted and she made me a beautiful custom necklace in 2014. She did a great job. Sometimes you don't want to go to just a jewelry store where you know they just buy pieces from somewhere else. They can get things made and they know what they are talking about. They always offer to clean my pieces when I come in. I like shopping in both locations and I highly recommend them.
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February 2019 by Tiffany M.
The owner was not friendly and was actually rude and was texting while talking to us. As we walked out he said he would bet us $1000 that we wouldn't find what we are looking for. Very unprofessional. We are happy we won't be giving this place our business and we were planning on getting a very nice. Well jokes on him because we got everything we wanted and more. We couldn't be more satisfied with our diamond.
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December 2018 by Ashley D.
My fiancé purchased my ring from Ruthie and I absolutely loved!!!!!!! Ruthie then helped us every step of the way to make the perfect wedding bands for our special day. We are in NY and the distance didnt stop us. She sent tons of pictures and made sure everything fit! Highly recommend!!! We will be getting all of our jewelry here! Her diamonds are just gorgeous! Everyone was complimenting them at the wedding. Thanks for everything!
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October 2018 by Michael Sweet
awesome jewelry very nice people
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September 2018 by Blair B.
My husband and I went to Gail Jewelers when we were searching for my wedding band. My wedding planner in San Diego highly recommended them for their beautiful collection and great customer service. When we first walked in we were greeted by Ruthie who was so incredibly kind and friendly! She immediately took all my jewelry and cleaned it while we looked around. I came in wanting a very traditional diamond band and she showed me a more intricate and unique band that paired really well with my engagement ring, something I never would have considered before. Not only do they have some of the most beautiful jewelry, but they have a great eye for styles and trends and have very fair and competitive prices. Each time I come in, they insist on cleaning and looking after all my jewelry to make sure it's in great condition, even the pieces you don't buy from them! They are the family owned and operated store you want to go to when you need to memorialize milestones with jewelry or you just want to treat yourself! Could not have been happier with my experience at Gail's and will continue to come back for years!!
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September 2018 by Melissa M.
I have been a Gail customer for more than a decade and they continue to impress me with their service and the quality of their products. Over the years I have purchased everything from $100 earrings to an engagement ring, and I get so many compliments on my Gail items (noticeably more than I get on the rest of my pieces). Most recently, I sent them some jewelry I inherited from my grandmother. Some items just needed appraisals, some needed repairs, and one was sentimental but really not my style. Ruthie walked me through each piece and helped me decide what to do with each item. She was so patient and had great ideas. She came up with a great way to inexpensively the necklace that wasn't my style into a gorgeous more modern piece that I absolutely love. I couldn't be happier.
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June 2018 by X X.
I wouldn't buy jewelry anywhere else. I drive from Hermosa Beach to Gail's because I absolutely love working with her, Barry, and Ruthie. They always make sure I walk away with something my wife will love...beginning with the engagement ring! Thanks Gail Jeweler team!
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March 2018 by Andrea F.
This review is for the store owners who do not stand behind their product. I ordered a ring from the Palm Springs location and then had it sent to this Laguna Beach location to pick it up because it was closer to where I lived. I found a ring I liked but it was in gold and I was looking for rose gold. I was told that I could order it in rose gold no problem so I decided to do that! Once I received the ring, it turned out that it wasn't as comfortable as I had thought. I only had it on for a couple minutes at the store. I checked the website which seems to be all about a happy customer and making comfortable jewelry so I called my original salesperson (who couldn't be nicer) to ask if I could exchange the ring. I was told that of course as long as it was within 10 days of receiving it. About an hour later I received a second call, saying that the owners are refusing to take the ring back and were upset that I was ever told that I could. I'm very disappointed in this customer service, the ring is beautiful and rose gold is very popular right now. They should stand behind their designs and their jewelry. Just because it was a "special order" shouldn't matter. Even though I love the other pieces I have from this store, I would now hesitate buying anything from them again.
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March 2018 by Figen S.
The customer service was a true disappointment. I would give them zero stars if possible . I tried to overlook it since I did like the jewelry but the bitchiness by Ruth and the older blonde woman made it impossible. It was hard to get a straight answer from either one regarding their inventory. They had I color good cut diamonds in their case , but later claimed that they only carry F color or better. Ruth had an air of not wanting to be bothered . I like to support local business but will be looking elsewhere. Overall, they didn't seem interested in searching for a diamond for us .
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June 2017 by Ryan Campbell
I worked with Ruthie over at Gail to get my engagement ring. Not only did the ring look spectacular, but Ruthie was a pleasure to work with. I went to all the big box name brand stores first and felt like I was dealing with a bunch of commission starved used car salesmen who had no interest in what I wanted. Ruthie listened intently to what I was looking for and was incredibly helpful in explaining all the nuances of buying rings and diamonds. She was never pushy, and never tried to steer me towards something. I will be getting all Jewelry here going forward.