-
December 2023 by J. Bing
Been coming here for 5 years and using everything from shipping to print and marketing service. FedEx is a breeze, and a breath of fresh air compared to the Post Office or even Staples. I have dealt with Scott, Maria, and Liz. They were all great to deal with and a fantastic help.
-
October 2023 by Tadeu Andrade
Great service. Bob was very helpful. Thanks.
-
June 2023 by Sameena M.
Maria went above and beyond for me! I've never came into a FedEx store to print anything I've always used printing options online. However I was short on time and needed some invites printed. She literally took care of it and made sure I was happy with the way the invites came out. Ask for her if you're visiting this location. Thank you Maria!
-
June 2023 by Sammy D.
Don't use the copy machine they are thieves and a waste of time you won't get your documents scanned and emailed to you
-
May 2023 by Max G.
Do not have your family photos printed at FedEx kinkos. They do not have a photo printer so all of your photos will come out grainy. I would extend this recommendation to any printing of materials where you want the quality of the photos to look good. It's bad enough that I wish someone had called me and said, "we don't have a photo printer." Instead I ended up with quite a few family photos that all are so poorly printed we put any of them in the frames we purchased. We will need to have all the photos printed again. The woman at the store was nice and looked at me regretfully knowing the photos looked like crap and kinda shrugged her shoulders in apology.
-
February 2023 by Lisa R.
I don't know which location or distribution center he is from but I wanted to thank Mike Kelly for his customer service. This delivery driver went so above and beyond to delivery my lost package. He was off work the day it was delivered to the wrong location and when he returned to work for his usual route he found my package and delivered it to me!!! I can't thank him enough! What an awesome guy!!! Thank you Mike Kelly!!!
-
January 2023 by SurfWidow F.
I was trying to return a pair of boots in the original box as directed by Famous Footwear who directed me to take that box to Fed Ex with the shipping label and the employee refused to do so. ( I sent photo of that original box to Famous Footwear showing the condition to make sure it was ok to use and they confirmed it was. However, FED EX EMPLOYEE forced us to buy a box for $10.76. I immediately contacted Famous Footwear from outside the Fed Ex Store and the manager Wendell told me that Fed Ex should have just taped the box to seal it closed, put label on it and shipped it. He advised me to call Fed Ex to file a complaint which I did. My case number is 0103804925. After doing that, I went home and I contacted the store again, to tell Tony the Asst Manager that I didn't appreciate being charged for the box and that I had filed a formal complaint on him for putting me through this and charging me that box. Guess what he did next!?! He put me on hold, came back on the phone 5 mins later to tell me he had pulled my SHOE BOX out of the Fed Ex box and said that he was now refusing to ship my box because I no longer wanted to pay for the box. That is not what I said. He said he would ship my Shoe Box, and it would most likely never arrive in Tennesse and I would probably not get my refund from the shoe company. I got really mad and told him to stop with his threats! I reminded him that I NEVER said to Unseal the box # Tracking No 392924426653 and remove my original box. He continued with his threats I told him that I was now documenting that he was NOT shipping my box even though my credit card had been charged for a FED EX BOX and he was fully responsible for making sure those boots arrived back in Tennessee to Famous Footwear in a FED EX BOX. I then called Famous Footwear and gave them the case number I received from Fed Ex employee staff named Julian with my formal complaint that my package was NOW removed from original sealed Fed Ex box and told the Shoe Manager that the Fed Ex manager said it would be shipped in the original container with no guarantees it would make it. THAT IS ABSOLUTELY UNACCEPTABLE!! I am expecting that package to be responsibly shipped back to Tennessee in the box I paid for which I was not required to buy. I paid for that service and to have your staff now changed their minds, and refuse to ship it in the box i paid for is 100% UNPROFESSIONAL. If I do not receive my refund, I will dispute everything with my credit card company as I have a tracking receipt from Fed Ex and you will be responsible for the missing refund if those Boots do not make it back in a reasonable timeframe. I will NEVER do business with Fed Ex again and I expect FED EX to do the right thing, apologize to me, refund me the cost of the $10.76 cost of that box and do your job as paid by Famous Footwear to do and return those boots. Shame on this store!! What an absolute disgrace of customer service. They should have just accepted my box as directed, and move on. They have flipped flopped on these decisions and I will not stand for it. I don't appreciate the Asst Manager TONY screaming over my voice, after I had repeatedly told him to put that box back into the box. All he kept saying was come back to the store, and I will refund your creditcard and your box will be shipped in the original shoe box with the likely outcome of not arriving in Tennesee. WHO SAYS THAT TO A CUSTOMER!?!? You are paid by Famous Footwear to ship that box. You are not paid to make threats to customers of Famous Footwear that we won't get refunds. Shame on Fed Ex Store located at 1000 Bristol Street, in Newport Beach 92660 for not valuing me as a customer. SHAME ON YOU!
-
January 2023 by Mike Goodhue
Keep things simple with this office. Not staffed or equipped to allow me to pickup a package for my wife during surgery- even after she called ahead to determine process. Sending back to retailer to have them resend directly to our place in Newport. Rosa will tell you to have a nice day after not solving your pickup needs.
-
November 2022 by Dean W.
Had to drop off some packages from work - the other FedEx closer to work at UTC across from UCI is always busy. So this was the next closest one. The parking lot is tiny, but there are a few "5-minute" spaces for FedEx customers upfront. If you have plenty of time until the evening shipping deadlines - come after 3pm when Moulin is closed. There should be a lot more parking spaces opened up at that time.Nathan was friendly and helpful - offered me a receipt for my four packages that I dropped off. This location also has two hand carts to help you carry your stuff from car to store. Great place!
-
May 2022 by Dalton S.
A sign on the door stating closed at 6pm today. Yet they're closed and it's not even noon. Get your $@!/ together!
-
March 2022 by Elena M
Understaffed, employees are rude, unprofessional, lazy, and have no regard for customer service. Two of them yelling at me at once and laughing at me when I was shipping something out on a very serious matter and was upset that they do not adhere to the drop off cutoffs advertised on their website. Ugh very unpleasant experience. I would really like to know what the management situation is there bc the employees seem to lack basic courtesy and common sense, and do whatever they please, at least the two women I encountered tonight. Isn’t FedEx supposed to be a professional company? Is that not the case anymore?
-
December 2021 by David R.
In and out n less then 5 minutes. I normally go to another location but this is my new shipping spot. The parking is a little tight but there was no line. The customer service was good, the pricing was not good but I'm nit sure that we can blame the business for that. Shipping cost are out of control these days. Five stars all the way!
-
November 2021 by Alisha Spencer
Only had to print one paper, but printers are my worst enemy. Maria was wonderful and helped me. 5 stars!
-
September 2021 by Eva Yuridia Ordaz
Always a pleasure to come in here! Aaron was a lot of help and made my day 1000% easier today!
-
August 2021 by Ryan Z.
These guys saved my bacon! Everyone from start to finish (Serina is a name I remember) was so pleasant and eager to help. Their turn around time was faster than promised and they jumped at the opportunity to help. No wait time, they followed up with a phone call and everyone was competent. Now I know to go to them first, rather than use them in case of an emergency.
